Fezibo Reviews 

Do not buy from this company, I ordered a desk on the 23rd November, communication and delivery was great and quick. On the 28th November (before the desk arrived) customer service contacted me to say it appeared screws were missing and would be sent, confirmed I should receive 3 packages instead of 2. Over two weeks later, over 10 emails to customer services there are no screws, customer services cannot provide me tracking details despite saying it had been sent with a courier and have advised me to buy them myself off of Amazon. Absolute disgrace and a sham.

Please note I ordered from the German site as I am currently in Germany but it appears others here have found the same issue.

Absolutely shocking company. They use evri to deliver a £200 item and of course things will go wrong. Never received comms from evri about the arrival of the frame so I wasn’t home and they just returned it to the seller!!! Fezibo was nice enough to send out a replacement. The desktop had already arrived and I put it together. When the frame arrived, I realised that there were 10 screws missing so I couldn’t attach the desktop to the frame. When I told customer services they sent me a link to buy my own, like what on earth??? I read some comment on reddit that there is no problem with that, and I’m wondering having paid £220 for this item if they are in their right mind. They offer me £15 for the inconvenience. I bought the screws (as I couldn’t return the item anyway since it was already assembled) and shockingly I discovered that the holes on the desktop didn’t align with the holes on the frame!!!! Again contacted customer services and they said that it’s for a different model!! You can’t make this stuff up. They asked me to use an electric drill to create new holes like I’m freakin Bob the builder.
AVOID AVOID AVOID!!!!

Would give zero stars if I could. Absolutely shocking service.

I needed to return a desk, which I didn't even open, because as soon as it arrived I realised it wouldn't fit the space I'd bought it for.

Had to arrange my own return via private courier, which they made as difficult as possible (tried to pay me £15 to keep a £270 item?!). Then claimed they hadn't received it when they had. Then refunded half of the item cost. I'm still arguing with them about this - and won't stop (arguing and legal stuff is my day job, and I'm well aware that that's not the case for most people, and I feel like they are taking the absolute p*ss in a cost-of-living crisis, so I feel a weird responsibility for any other poor s*d who buys from them!!).

Absolutely shocking company - avoid at all costs!

Avoid at all costs. Bought a standing desk - they sent without the machine keypad to raise the desk. Their response initially was they would knock £20 off price - obviously refused as we ordered a standing desk that would provide no purpose without being able to raise it. They then offered to send a replacement part but it would take four weeks. Once it arrived we then started building the desk to find that not all screws are provided so we are now unable to attach the desktop to the base as screws weren’t provided. Absolutely shocking. My advice would be to use a different company.

I haven’t even finished building my desk yet and am already appalled at the service and product. I wish I read these reviews before I purchased. As many others said, there are no screws that attach your desk to the legs. I suspected this because those screws are not shown in the manual as being in the included hardware - you only find out you need 10 screws when you reach the step of attaching the legs to the desk.

I contacted customer service who first said the screws were unavailable at the time I made my order, then later said the packer forgot to include them. My customer service chat was riddled with lies and ignoring my questions and requests for return.

In the end I fought enough to get them to agree to a return, which I would have to pay for myself. They would only refund me if I showed proof the desk was unopened in the box, which I obviously couldn’t as I was chatting to them about building the desk.

I went to their website to view their 60 day money back guarantee, and the link takes you to a page that shows how they use your data. Absolute farce!!

I’ve not even built my desk completely yet, so not even sure if it works, but if it doesn’t I am exhausted at the thought of trying to contact them again. This experience reminds me of the internet scams of the early 2000s - I can’t believe I’ve paid hundreds of pounds to a shady company like this!

So far it’s a very nice desk, works well and looks good, quick delivery. Had to ask a few questions of customer service and they were responsive (unlike some earlier reviews suggested). Glad I wasn’t put of by negative reviews. One minus that it takes time to assemble and there were no screws to attach desktop to legs! We had to buy them separately

I have never been one to write a bad review or complain about a product but this desk has been one big stress.

Key points:
- The desk was late by one week, I had the legs but not the top.
- If there are screws missing you have to source them yourself.
- Head office are in China, Customer service are not in the UK and can't really offer much help.

I assembled the legs, the last part was to attach the legs to the desk top. I opened the box to find no screws inside. I contacted customer service (who are not in the UK) who told me I would have to purchase the screws myself and then send proof of payment to be re-imbursed.

The trouble is, the screws you need (M5x14) are not made in the UK. Customer Service sent me a link to the screws I need, which I had to wait another week for. When they arrived they were the wrong size (M3).

I asked to return the desk, however - what is not stated when you purchase the desk - they currently do not offer returns from the UK. Anything you wish to return will have to be organised and paid for by yourself.

I was offered one last attempt to help source the screws - as stated they don't make the screws you need in the UK, but they do M5x12, which I was told would be suitable. I was offered a £30 refund for all the trouble.

If there is a loophole Fezibo will find it! I paid £10 for the screws, and sent over my invoice to be reimbursed. When I questioned that I received the £30 refund but not the £10 for the screws I was told the £30 included the cost I paid for the screws and they were 'sorry if I misunderstood'.

The time I have taken to try and fix a desk that came incomplete is actually ridiculous. Customer Service can do nothing until they contact head office in China.

I wish I read the below reviews to understand this is not an isolated incident, and if it happens you're stuck with a £200 desk that won't stand with the added cost of finding and buying screws.

I was unsure to use Fezibo as the reviews here weren’t great. But I took a chance and I’m very happy I did. Desk arrived in one package in 6 days, easy to construct, all parts were there. Instructions straight forward and I’ve been using my desk for over a week now. Love it! Thank you.

Our experience has been great.
Their operation hours are a bit of pain, but we had plenty of help over chat, email and they called us back in the evening to help.
Can't fault the service.

Como he leido en otras opiniones en inglés.
Los agujeros del tablero no coinciden con la estructura.
En el servicio al cliente admitieron que es un problema de su producto, faltaban los tornillos además como mucha gente comenta.
Y la solución que me ofrecen en un producto de mas de 300€ es 10€ por hacer los agujeros yo y comprar los tornillos...Ridiculo.
Todavía estoy en pelea para obtener un rembolso completo o al menos del tablero.

Avoid like the plague.

They delivered half of a desk and are not delivering the second part or giving me a refund.

Asked them to pick up the part that’s arrived and they keep making excuses.

Never experienced anything like it. just read the below reviews (which I wish I had done and have only just seen them as I type my own). they don't provide the screws to attach the desk frame to the desk top, what!?!? How is that even a thing? - the frame holes are really wide and the desk is really thin so i'm not sure what sort of screw should even be used, but more to the point I have been online for an hour and a hour round trip to B&Q to try and locate the perfect screw with no joy..... they have now sent me a link to an amazon product which will take another week to arrive, and the screws are black (white frame and desk). Seriously spend your money elsewhere, may seem like a petty review at face value but its infuriating having built the whole desk & frame to then not be able to attach. worth paying extra and going to a reputable brand. learnt my lesson!

Excellent desk, looks very posh and is very sturdy indeed (I bought the spliced). TBH, I hesitated to buy when I saw the really bad reviews and low score in trustpilot but took my chances and I was rewarded! Looks like the company has taken these comments seriously and improved their service massively. Having said all that, I received email responses instantly and the product was shipped swiftly. The packaging was awesome, all came nicely protected in very smart packing sleeves and impact protectives. Instructions are ridiculously easy to follow, easier than IKEA. 5 stars for everything!

Absolutely shocking! I wish I’d read the reviews before buying from this sham of a company. Missing screws that attached the desktop to the desk frame and also the control panel that move it up and down. Number doesn’t connect so have just sent an email which I doubt I’ll get a response on given the feedback here. New people - DO NOT BUY from this joke of a company!

Bought a desk from Fezibo, assembly was going well until I realised they did not provide the screws to attach the desk to the frame.

I now have a desk which I'm unable to use taking up space, and their customer service is poor. Phone lines consistently busy.

I had a nearly perfect experience from Fezibo. I ordered my desk on the Friday, by the Tuesday the frame had arrived and on the Wednesday the top had turned up.
They used Evri, and I had a great experience with them.
The only downside to the whole transaction was that other than the screen after I paid, it was the only confirmation of anything. I did not receive one email or text message to say if anything was processed or even coming, I did think it was a scam until my desk arrived.
The desk itself is perfect. Very sturdy and very easy to put together. The driving mechanism takes getting used to but works well.
All in all I recommend this company for an electric desk, I just wish they actually had any communication AT ALL.

Did not deliver the item, did not respond to email! Shameful.

Bought a desk from them, it arrived quick, and the assembly so far has been straight forward enough. However it was missing the 12 screws to attach the desk to the frame. Their support is unable to send me some, instead saying they will reimburse me for getting them myself - linking me to a suitable size.

Frankly this is a disgraceful experience. This means I have to wait a further 3-4 days before I can use this desk.

I have this desk at work and it's good. So this is a massive let down, and is a poor indicator of their QC processes.

Total rubbish. Impossible to build and cheap material. customer service not helpful.

First: With any shady company don't buy in first place despite temptations. But if you choose to buy, ALWAYS use PayPal which has buyer's protection.

Second: Use Amazon if you have the option. Fezibo is also on amazon.

So, I purchased the Brooklyn A - 140cm table at an early bird price from their website. Placed the order on Friday and received it on the following Monday, - quite prompt! inspected all the components and found everything to be in order. After assembling the table, however, I encountered a problem with the left side drawer's bottom part, which appeared to be identical to the right side, making it impossible to fit correctly.

I promptly sent an email to their customer support and waited for a response. Subsequently, I decided to initiate a live chat on their website. Initially, a representative named Michael requested that I provide photos of the package labels with my address, which I promptly supplied. However, it seemed he misunderstood the issue and attempted to convince me that the part I had received was actually correct. To clarify the matter, I had to take fresh pictures holding the problematic part next to the drawer, clearly showing the missing holes. After this, he acknowledged the problem but informed me that they did not have replacement parts and suggested that I drill the necessary holes myself, which was rather surprising!

I expressed my lack of drilling skills and the potential for damaging the item. Additionally, I mentioned another issue with the LED strips detaching, no matter what I did. In response, Michael offered a partial refund of £30 to compensate for the inconveniences. I pointed out that my concern was not primarily about money; I had not paid for all the hassle. Nevertheless, in the end, I reluctantly agreed to the refund because I would need to seek professional assistance to resolve the issue by creating the necessary holes in the part.

Here's my overall rating for the experience:

Delivery: 5 stars (XDP, despite their reputation, performed well for me).
Table Appearance: 4 stars.
Inconvenience: 2 stars.

This totals to an average rating of 3.6 stars.

As a piece of advice for Fezibo, I'd like to mention that had I purchased from Amazon, they would have provided a full refund and offered a hassle-free return process. Despite all the negative feedbacks on TrustPilot, your products have potential, as I conveyed to Michael. However, your quality control and customer service leave much to be desired. To improve, consider hiring experienced individuals in these areas. With better quality maintenance, you could compete with established brands and achieve greater success in the market.