Fièra Cosmetics Reviews 1.901

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I would appreciate if you gave us more notice that our auto ship is coming earlier. I love this product but find that I need to order earlier, thinking that it counts as my auto ship, then get notific... Toon meer

Beoordeeld met 5 van de 5 sterren

Love the eye shadows - great selection of colors! Also like the mascara colors, but the blue isn't quite navy and i it doesnt seem to go on as heavily as the other colors. Love the eyebrow gel and... Toon meer

Beoordeeld met 5 van de 5 sterren

Fiera products have truly made a difference in my skin and my wellbeing. My face has changed from dry, flaky, and red to smooth, even-toned and better-than-ever skin. I had longed for something better... Toon meer

Beoordeeld met 4 van de 5 sterren

Fiera charged my credit card once they had it with no authorization from me for products that I did not request. I sent the product back according to their instructions and paid for a tracking return... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetica winkel
  2. Cosmetische producten leverancier
  3. Cosmeticabranche

Geschreven door het bedrijf

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

NOT A REPUTABLE COMPANY TO DEAL WITH ONE ON ONE

Their product irritates my skin.
I tried to cancel an auto ship.'
They refused and sent me the product anyway.
There was two day gap in shipping they
didn't care.
I have be trying for two weeks and they won't send me a code so I can send it back.
If you order their product do it through Amazon.

30 december 2025
Review zonder uitnodiging
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Betsy,

Thank you for sharing your feedback, and we’re truly sorry for the frustration you experienced. We completely understand how upsetting it can be when communication isn’t clear and expectations aren’t met our agents should have done a better job keeping you informed.

We want to clarify that a refund was issued to you prior to the submission of this review, and we hope that helped resolve the matter on your end. For future returns, you no longer need an RMA code; the only requirement is that your order ID is clearly marked on the outside of the box to ensure a smooth return process.

Over the last few months, we’ve updated our strategy to make customer support faster and more seamless. We’ve improved how our team communicates and refined our return and shipping procedures so issues like this are less likely to happen again.

We truly appreciate your feedback, as it helps us improve for everyone. Our Customer Happiness Team is always here to assist if you need guidance on returns or any of our products.

Thank you for giving us the opportunity to improve!

Victoria from Fièra Cosmetics

Beoordeeld met 5 van de 5 sterren

Great company!

The customer service staff is superb. They answered my questions right away and were very helpful in getting my problem solved. I like that the company is local. And the moisturizing cream that I use is the only one that I’ve ever used that really works. When I put my makeup on, it does not pill. any other moisturizer that I’ve used always pills.

7 december 2025
Beoordeeld met 5 van de 5 sterren

Easy on easy off

Easy on, easy off. The concealer/foundation is light and does not cake on my face, nor does it settle in the wrinkles. There are enough colors that I didn't have a problem doing a color match. I have 3 of the colors, for summer, winter and one to brighten those dark areas.

15 december 2025
Beoordeeld met 3 van de 5 sterren

New and improved doesn't always mean better

I really prefer the original concealer. The new purple container one is very watery and doesn't give much coverage at all. It was disappointing actually but that's how we learn, right? So my experience is if it's not broken, don't try and fix it. Stick with the original black tube.

2 augustus 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hi Liz,

Thank you so much for taking the time to share your feedback!

We’re glad to hear how much you enjoyed the original Luxury Concealer in the black tube, and we completely understand your preference. We’re sorry that the All-In-Wonder™ didn’t meet your expectations we know consistency and coverage are so important when it comes to concealer.

Your feedback is incredibly valuable, and we’ve shared it with our product team as we continue to refine and improve our formulas. We truly appreciate you giving the new product a try, and we hope to keep providing solutions that work well for you.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 4 van de 5 sterren

All-In-Wonder vs Luxury Concealer

I decided to try the new all-in-wonder concealer and foundation. I specifically wanted to use this as an under eye concealer but found it thinner than the luxury concealer I had been using from Fiera. It did it did not provide coverage for my under eye dark circles. Customer service was wonderful and refunded my money. I then bought another tube of the Fiera luxury concealer. To be honest, the luxury concealer does not provide enough coverage for my under eye dark circles, but I use it as a primer for Tarte Shape Tape which provides full coverage but is drying. The Fiera product works as a great primer since it is very hydrating. I have also used it as an eyeshadow primer.

8 december 2025
Beoordeeld met 5 van de 5 sterren

DARK CIRCLES DISAPPEAR ....AMAZING

THE LUXURY CONCEALER IS THE BEST MAKEUP PRODUCT I HAVE EVER USED. I AM 79 YRS OLD AND HAVE TRIED THEM ALL! MY DARK CIRCLES DISAPPPEAR AND I FEEL LIKE I CAN FACE THE WORLD. I USE IT AROUND MY MOUTH AS WELL AS ON OTHER AREAS OF MY FACE. NO FOUNDATION NEEDED. I NEVER AM GOING TO BE WITHOUT THIS STUFF.

15 oktober 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I love all the products I have the only…

I love all the products I have the only thing I would like to see improved. Is the foundation coming in different packaging so that when you need to combine two colours to make your match, it would be easier than pulling out of the tubes.

11 december 2025
Beoordeeld met 5 van de 5 sterren

Holy Grail of Concealers

By far the best concealer I have ever used! As a 50 yr old woman, hydration is a must, and Fiera delivers that with just the right amount of coverage with a dewy finish that is not too greasy. If you're on the fence, don't be.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Customer service was great, products still 'meh'

Customer service was great; when I answered an email prompt to review honestly the 2-in-1 coverup/base makeup
('barely medium coverage, didn't work for me as a camo cream or under-eye')
with a "Do you really want this /\ ?", they refunded the product, even though I'd let the time to return it run out.
I've tried another product since (meh), and a third - the Bakuchiol Firming Eye cream - which I left me with the impression of drier skin around my eyes so had to switch back to my usual, for awhile. (The Bakuchiol may have been firming and anti-puffing, but not moisturizing enough for this northern clime). For the cost, I'd expect visible, better results than with what I've been using, but I haven't seen that, so probably won't purchase any more.
(I was doing better price-wise with my selective purchases.)
On the other hand, I had handily refunded a purchase that did not work AT ALL, so no red flags.

21 oktober 2025
Beoordeeld met 3 van de 5 sterren

Not All-In on The All In Wonder concealer

The All In Wonder concealer - foundation is marketed as an upgrade from the luxury concealer but I'm not sure that's true. I tend to use more of it so I know it won't last as long. The application brush is nice to have. The biggest issue is it separates in the tube so when you want to squeeze just a little out runny milky lotion comes separate to concealer color cream. I even squeeze the tube around with the cap on to try to mix. If you can get the balance right the concealer goes on nicely, feels light and covers ok.

27 maart 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Lily,

Thank you for taking the time to share your detailed feedback — we truly appreciate it.

We understand your concerns around the consistency and separation you experienced with the All-In-Wonder™ Concealer + Foundation, and we’re glad to hear that when applied correctly, you found the finish lightweight and nicely covering. Feedback like yours has been incredibly important to us.

Based on insights from customers, our team has been actively refining the formula to improve texture and stability, ensuring a creamier, more consistent application experience. Your comments help us continue to improve and deliver products that meet expectations both in performance and ease of use.

Thank you again for sharing your experience — it truly helps us continue to enhance the Fièra experience for all of our customers.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 5 van de 5 sterren

Repeat customer, excellent customer service

I’ve used these products for over a year now and they are great. Customer service is also exceptional. I made a mistake with my recent order and wrote to them letting them know, and they got back within less than a day and they were able to help me out even more than I thought they could…above and beyond expectations!

13 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service!

I ordered some foundation that didn't work as well for me as another kind so I emailed customer service to find out how to exchange! Top notch customer service skills! I love this company and recommend to everyone!

12 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

DisappointedI really enjoyed using the Ciera…

I really enjoyed using the Ciera concealer in the black tube in sand color. It was smooth and easy to use and great coverage. I ordered another one and was sent the purple tube of concealer in sand. I tried to use it but it was not mixed well. An oily substance came out of the tube with no pigment in it. I shook it and tried again. Was very disappointed in the texture and coverage. I really wanted the black tube concealer in sand and I got the purple one instead.

28 november 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hi Peggy,

Thank you so much for taking the time to share your experience with us.

We’re really glad to hear how much you enjoyed the Luxury Concealer in the black tube and that it worked so well for you. We’re sorry to hear about the confusion and disappointment with receiving the All-In-Wonder Concealer + Foundation (purple tube) and the texture issues you experienced — that’s certainly not the experience we want for our customers.

It’s possible that the Luxury Concealer in Sand was temporarily out of stock at the time your order was fulfilled, which may be why you received the All-In-Wonder product instead. We completely understand your preference and have gone ahead and added you to the waitlist for the Luxury Concealer in Sand, so you’ll be among the first to know once it’s back in stock.

Thank you again for sharing your feedback — it truly helps us continue to improve and better support our customers.

Warm regards,
Victoria from Fièra Cosmetics

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