Fièra Cosmetics Reviews 1.901

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I would appreciate if you gave us more notice that our auto ship is coming earlier. I love this product but find that I need to order earlier, thinking that it counts as my auto ship, then get notific... Toon meer

Beoordeeld met 5 van de 5 sterren

Love the eye shadows - great selection of colors! Also like the mascara colors, but the blue isn't quite navy and i it doesnt seem to go on as heavily as the other colors. Love the eyebrow gel and... Toon meer

Beoordeeld met 5 van de 5 sterren

Fiera products have truly made a difference in my skin and my wellbeing. My face has changed from dry, flaky, and red to smooth, even-toned and better-than-ever skin. I had longed for something better... Toon meer

Beoordeeld met 4 van de 5 sterren

Fiera charged my credit card once they had it with no authorization from me for products that I did not request. I sent the product back according to their instructions and paid for a tracking return... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetica winkel
  2. Cosmetische producten leverancier
  3. Cosmeticabranche

Geschreven door het bedrijf

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 3 van de 5 sterren

I'm just not a fan of the new formula…

I'm just not a fan of the new formula of the concealer. I think the old one was amazing. I used to get compliments on my skin all the time. Maybe I have the wrong shade, but it's the same shade that I used before. That's frustrating also when you're an existing customer, trying to find the right shade with the new formula if they aren't consistent. (Even though they share a name)

16 november 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Lusia,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the new formula hasn’t been the right fit for you, especially after having such a great experience with the previous version. We understand how frustrating it can be when a shade doesn’t feel as consistent as expected.

Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. Please remember that every Fièra purchase is covered by our generous 30-day money-back guarantee, so you’re always protected if something doesn’t work out as hoped. If you need any help, our support team is here for you.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 5 van de 5 sterren

BEST customer service ever!

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer service of any company I have ever worked with! Seriously. I don't write reviews often but these guys deserve a 5-star one!

3 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been using their luxury concealer…

I’ve been using their luxury concealer now for about 7 months and the 3 for 2 is really good value especially as the tubes are so small. I do find a little goes a long way and they do last quite a while. The coverage is really lovely and hides any redness and pigmentation quite naturally.
I don’t find the brush they give you very good but that’s not why I buy.
I was upgraded this time to the new formula in the purple tube and i’m still on the fence over this one but I will see come the summer, as they upgraded the tan and not my lighter one I usually buy. The delivery time is really good too.

3 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

I have been using the black tube for years and love it. I decided to try the purple tube and love this one as well. It had great coverage and is not heavy on your face. The only thing I wish it was a bigger size tube.

31 oktober 2025
Beoordeeld met 3 van de 5 sterren

Good but not great

The new concealer works quite well,better than most. However, I got it because of the idea that you could use it on your whole face as well. I suppose you could do that, but it is only a small tube and would last only a few weeks if you used it every day and it is not cheap. I don’t think I will get it again. I do think that the other concealer, luxury concealer is a very good thing. If you put it on properly it really hides the dark circles, and the tube lasts a long time.

30 oktober 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Andrea,

Thank you so much for sharing your thoughts with us. We’re glad to hear that both concealers have worked well for you in different ways, and we always appreciate honest feedback.

While many customers enjoy using the new concealer as an all-over option, we understand that everyone’s routine and expectations are unique. Your point about tube size and frequency of use is completely valid, and we’ll be sure to pass this insight along to our product team.

As always, we want you to feel fully confident in your purchases with Fièra, which is why we offer a generous 30-day money-back guarantee. Please feel free to reach out to our support team if there’s anything we can do to help.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 3 van de 5 sterren

I had high hopes, but the new formula needs work.

I have been using the luxury concealer and absolutely love it! The only drawback is how small a tube is and that it isn't cost effective to use it as a full face concealer. When I saw you released the All in Wonder, I thought my prayers had been answered. I ordered two during an introductory offer with high hopes. Unfortunately, I was disappointed.
First, the consistency is inconsistent. The separation issues are a real problem. Even when shaking the tube vigorously, and kneading it before use, I never know whether I will get a creamy tinted product, or a liquidy white separation. As small as the tubes are, when that happens 2-3 times, the remaining product in the tube gets thicker, heavier, and more paste-like.
I was also incredibly disappointed with the coverage. I expected something a bit lighter in weight than the luxury concealer, but still providing enough coverage to even out redness and melasma. I can't even tell I am wearing product unless I build it 2-3 times. For the volume of product you get for the price, I expect to get better coverage than that.

What I did love - the color match is perfectly blendable and melts into my skin beautifully. It doesn't feel heavy or cakey on my skin and I don't look dried out at the end of the day.

Overall, I really, really wanted to love this new product and I will continue to wait for Fiera to perfect a foundation that combines the right amount of coverage, consistency, and value. Until then, I will go back to the luxury concealer. This one still needs work.

24 oktober 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hi Tracy,

Thank you so much for taking the time to share such a thoughtful and detailed review feedback like yours is incredibly valuable to us.

We’re truly happy to hear how much you’ve been loving the Luxury Concealer, and we appreciate you giving the All-In-Wonder a try with such high hopes. At the same time, we’re very sorry to hear that your experience with the new formula wasn’t what you were expecting.

You’ve shared some extremely helpful insights regarding the consistency, separation, and coverage, and we want you to know that this feedback has been passed directly to our product development team. We’re continuously working to refine and improve our formulas, and hearing from long-time Fièra customers like you is a key part of that process.

We’re also glad to hear that the shade match and finish blended beautifully for you that’s something we’ve worked hard on and we appreciate you highlighting the parts you enjoyed.

In the meantime, we completely understand your decision to return to the Luxury Concealer, and we hope it continues to give you the results you love. If our Customer Happiness Team can help with shade matching, product tips, or anything else, please don’t hesitate to reach out we’re always here to support you.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 5 van de 5 sterren

The Best

I have tried numerous foundations and I always come back to Fiera! Great formula and covers beautifully. Super fan here.

3 november 2025
Beoordeeld met 3 van de 5 sterren

The company advertises aggressively on…

The company advertises aggressively on my game platforms and I finally caved. Ordered two colors of the luxury concealer as suggested and I have been using them both for a few months. I also use the recommended brush. The finish is sticky and doesn’t soak in. It also underperforms with coverage. Putting less product on doesn’t work..neither does adding more. Will not purchase again.

11 september 2025
Review zonder uitnodiging
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Lisa,
Thank you for taking the time to share your experience with us — we truly appreciate the feedback.

We’re very sorry to hear that the Luxury Concealer hasn’t been performing the way you’d hoped. While many customers do love the concentrated formula, we understand that it doesn’t always work the same for everyone, and we never want you to feel disappointed with your results.

For anyone who experiences a sticky finish or difficulty blending, we typically recommend applying the concealer onto freshly moisturized skin, as hydration makes a big difference in how the formula melts in. Using a very small amount about half of what you would use with traditional liquid concealers can also help create a smoother, more natural finish.

That said, your feedback is important to us, and we’ve shared your comments with our team so we can continue improving the experience for all Fièra customers. If you’d like personalized tips or assistance with a return (if still within our 30-day money-back guarantee), our Customer Happiness Team would be glad to help.

Warm regards,
Victoria from Fièra Cosmetics

Beoordeeld met 5 van de 5 sterren

Excellent customer service and excellent product

I wanted to share my very positive experience with the Fiera customer service team. Within 24 hours of sending my email to Fiera regarding some dissatisfaction, I received a response with a more than acceptable solution to my issue.

I will continue to be a loyal user of Fiera luxury concealer, which has served as both my foundation and concealer. I am in my early 50s and have melasma, so strong coverage without caking is key, and this product delivers!

20 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

I love Fiera products and have ordered several times. My last order was missing 2 items, so I emailed them and within an hour I had a response saying they would take care of it.
Then I got an email confirmation that an order was placed for my missing items within minutes! I’ve never had this quick of a response! Fiera’s customer service is amazing!

11 november 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The Fiera ads are very misleading

The Fiera ads are very misleading. I tried ordering many times - from different women advertising your products. Interesting why my orders did not go through! (Even though there was an order # .) You should ban these women from advertising your product. I also contacted Fiera by email. Pretty much the exact same responses - but not much help. I was finally able to place my order directly through Fiera. (I did pay more and didn't get the 2 free items.) Just after I placed my order, Fiera sent me (email) a 15% discount to be used within 48 hours - seriously?! I have used both the Luxury Concealer & the All-In-Wonder Concealer/Foundation. I find that both are dry in consistency. They do, somewhat, hide imperfections and dark circles. Neither covers under-eye bags!

14 oktober 2025
Logo Fièra Cosmetics

Antwoord van Fièra Cosmetics

Hello Sue,

Thank you for taking the time to share your detailed feedback we truly appreciate it.

We’re very sorry to hear about the difficulty you experienced while placing your order and the confusion throughout the process. We’re also sorry that the concealers felt a bit dry for you. Our formulas are highly concentrated, so we always recommend applying a small amount onto well-moisturized skin for best results, this helps the texture blend smoothly and minimizes any dryness.

We’ve shared your feedback with our team so we can continue improving both our customer experience and communication. If you’d like personalized tips or assistance, please reach out to our Customer Happiness Team, and we’d be glad to help.

Warm regards,
Victoria from Fièra Cosmetics

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