We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... Toon meer

Beoordeeld met 1 van de 5 sterren

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... Toon meer

Beoordeeld met 5 van de 5 sterren

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel
  2. ook in
  3. Cosmetische producten leverancier

Geschreven door het bedrijf

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

376 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(376)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Just an amazing company

Just an amazing company! Love the ethos and the products. The scents are amazing and the refill process is super easy!

29 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Love this review Cat! Thrilled to help you out on your refill journey! :)
Best Wishes
Team fiils x

Beoordeeld met 4 van de 5 sterren

Clogged nozzles

I do love Fils, the ethos, the packaging & the easy returns for re-cycling. But now I want something uncitrusy (not coconut either). Any chance of an Aloe Vera ? Also my nozzles keep clogging up & product shoots every whichway 😀

28 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Hi Carol, thanks for a great review! We've improved our formula slightly to sort out the issue with the clogging! Keep an eye out on your emails for updates and for new scents cominig soon too :)
Best Wishes,
Team fiils x

Beoordeeld met 5 van de 5 sterren

Great product

We have been using the Pomelo body wash for several months and we still love it. Fills privides a really practical, low stress means to reduce our use of plastic.

28 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Hi Amber, thanks for such a great review and for being such a great customer! We're really happy to support you on your sustainable journey!
Best Wishes,
Team fiils x

Beoordeeld met 5 van de 5 sterren

Get your fiil!

Fast, friendly service. Gorgeous smelling soap!

23 april 2022
Logo Fiils

Antwoord van Fiils

Thanks so much for your review Amie! We're glad to hear you love our scents as much as we do. Enjoy your new sustainable bathroom!✨
Best wishes,
Team fiils

Beoordeeld met 5 van de 5 sterren

Smells great

Smells great. Makes hair feel great thanks

22 april 2022
Logo Fiils

Antwoord van Fiils

Thanks for a great 5* review Kerry! Glad you're enjoying our planet friendly products! :) Best Wishes, Team fiils x

Beoordeeld met 5 van de 5 sterren

I love how it's a closed-loop system

I love how it's a closed-loop system!
this solves the post-consumer recycling problem perfectly. In terms of products, all the scents are lovely, and I'm so glad that they do not irritate my scalp like a lot of shampoos do.

21 april 2022
Logo Fiils

Antwoord van Fiils

Hi Liz, thanks so much for taking the time to leave us such a great review! Enjoy your new refillable routine!✨
Best wishes,
Team fiils x

Beoordeeld met 5 van de 5 sterren

love it

only used it for a few washes, but so far i’m loving the product. i also admire the brand ethics and everything they stand for, will definitely be purchasing again!

20 april 2022
Logo Fiils

Antwoord van Fiils

Thanks for the 5-star review Amel! We're so glad you're loving our planet-friendly formulas and brand!
Best wishes
Team fiils x

Beoordeeld met 5 van de 5 sterren

Very happy arrived on time

Very happy arrived on time. The body wash smells amazing

15 april 2022
Logo Fiils

Antwoord van Fiils

Love this! Glad to hear our bodywashe is a hit for you, welcome to the fiils fam! Best Wishes, Team fiils x

Beoordeeld met 5 van de 5 sterren

Lovely products

Lovely products, great customer service. Easy to buy from. What’s not to like?

12 april 2022
Logo Fiils

Antwoord van Fiils

Thanks for the great review and welcome to the fiils fam! Best Wishes, Team fiils x

Beoordeeld met 3 van de 5 sterren

Ok..

The smell is lovely and the body wash is brilliant. However I'm not impressed with the quality of the shampoo and conditioner. No matter how much I rinse Im always left with a residue on my hair.

11 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Hi Elise, thanks for your honest review- we're sending you an email with some suggestions,
Best Wishes,
Team fiils x

Beoordeeld met 5 van de 5 sterren

Gorgeous products with sleek re-fill design

Gorgeous smell and texture, the coconut conditioner leaves a nice light scent in my hair afterwards. I use the pomelo body wash too - I find the pure plant extracts makes a real difference. I've been looking for a eco-friendly brand like this, where the scents and products feel luxurious and it's sustainable. The bottle looks nice in my bathroom too!

11 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Thansk for such a glowing review John, we're glad you love the products and service. Welcome to the fiils fam! Best Wishes, Team fiils x

Beoordeeld met 3 van de 5 sterren

Just Alright

Watery and not a great smell but good lather for a fresh shower, price point don't understand d £10 per pouch

10 april 2022
Logo Fiils

Antwoord van Fiils

Hi Gareth, sorry our formulas didn't work for you. We use a high concentration of botanical extracts in our formulas which makes a difference from a cost perspective. We're also a small company, so hopefully we can improve on our costs as we scale,
Best Wishes,
Team fiils x

Beoordeeld met 5 van de 5 sterren

Easy to order and pay

Easy to order and pay , arrived on time , and great packaging

10 april 2022
Logo Fiils

Antwoord van Fiils

Hi Jane, thanks for the great review, thrilled you love the products! Best Wishes, Team fiils x

Beoordeeld met 5 van de 5 sterren

Great product

Great product
Great idea
Healthy, organic, non toxic ingredients
Really worked on my dry hair
So pleased to support this innovative environment friendly company

9 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Thanks for such a glowing review Lucinda! We're happy to support you on your eco journey! Best Wishes, Team fiils x

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing! Just what I was looking for to help me use less plastic

9 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Thanks for such a great review Emma, so happy to help you on your waste free journey! Welcome to the fiils fam! Best Wishes, Team fiils x

Beoordeeld met 2 van de 5 sterren

Not for me

Not for me. Love the ethos of this brand but unfortunately the products are not for me as they have irradiated my skin and brought out my eczema

8 april 2022
Review zonder uitnodiging
Logo Fiils

Antwoord van Fiils

Hi Cliff, we're sorry to hear our formulas didn't work for you! If you send us your order number to hello@fiils.co, we'll look into this. Best Wishes, Team fiils

Beoordeeld met 5 van de 5 sterren

I love this product and the companies…

I love this product and the companies ethos.
My hair feels really light and not weighed down as it often does with hair products.
I was looking for eco conscious hair products that didn’t contain any of the nasties that normal shampoo does, and this company fulfils all that.

8 april 2022
Logo Fiils

Antwoord van Fiils

Hey Lucie, we're so pleased you're loving our hair formulas :) Thanks for a great review and welcome to the fiils fam! Best Wishes, Team fiils

Beoordeeld met 5 van de 5 sterren

Slight mix up but great recovery and service.

There was a slight mix up with my order but it was rectified quickly. The customer service was quick to respond and friendly, the problem resolution was prompt. Great quality items.

7 april 2022
Logo Fiils

Antwoord van Fiils

Hi KT, thanks for a great 5 star review. Glad to hear you're enjoying the products! Welcome to the fiils fam, Best Wishes, Team fiils

Beoordeeld met 3 van de 5 sterren

A great start, but a way to go yet...

Love the ethos and the dispenser bottles look really slick in the bathroom. There are some really great personal touches when the products are delivered too. As for the products themselves, personally I find the fragrances a bit sickly-sweet and they smell a little too much like kitchen cleaning products for my liking. The consistency, while good for a pump dispenser, is also a little thin which makes it difficult to use in the shower without it sliding out of your hands.

6 april 2022
Logo Fiils

Antwoord van Fiils

Hi CT- thanks for your review! We're glad you like the bottles and service overall. Feel free to drop us some suggestions on the fragrances you would like to see at hello@fiils.co
Best Wishes, Team fiils

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer