Fiio Reviews 

I bought the Fiio FT1, they're comfortable, sound nice and seem to be decent quality despite being lightweight, no complaints with the actual product.
Packaging was subpar, literally just the box for the headphones hastily wrapped in some kind of loose plastic wrap, somehow the box was perfectly fine but I probably just got lucky with the people handling my package, can't imagine this would be good if the employees get rough in any way.

The product didn’t work for me, but they accepted the returns straight away with clear instructions and issued the return immediately upon receipt.

Thank you Fiio team for excellent products and excellent service.

Your sound signature are addictive !

Great products, great service. I had a problem with a bt transmitter and they sent a new one without asking question. Great!

J'étais à la recherche du casque Fiio FT7, j'ai posé quelques questions à son sujet, j'ai eu des réponses très rapides. J'ai alors commandé ce casque lundi, règlement par paypal et jeudi en début d'après midi je le recevais à Paris. Très bon service et très rapide. Je recommande

Even though remote from Britain, the service for sales and support/follow up has been excellent.
A small problem was resolved by email....and I hasten to add that communication has always been swift, polite and friendly.
Great all round.

The customer support was slow to respond, shared misinformation and confusion. The packaging of delicate hifi equipment should be of great importance (if one even cares about delivering goods as they were intented to be sold by the manufacturer).

The product arrived with dent box. Luckily the point of dent missed the product!

As for the customer support: After 3 unanswered e-mails I reach out to them over in-browser chat. (Trying to find info about my order status).
Person asked me order ID, then told me "You made a mistake", " We are closed".
I answered: "When are you open?"
(...) No response*

*Searched Google Maps for the company in Bulgaria; "The company is permanently closed".

I called them on the phone and the guy asked me my order number. They (in confusion) he asked me if I made my order thru the official Fiio site. I said "yes". Then he said "write an e-mail". I asked him: "What is your e-mail?", "Use the form on the site" - he responded. I was like (in my mind) "Ok I just wrote 3 e-mail last week"... " Ok, goodbye"

I wrote another e-mail.

Got an answer about my order.

Got the product.

The whole experience was scam-like.

How can this company improve?
Hard question.
It would take a miracle to do it.

Ordered Snowsky Echo Mini and the player would not play flac files, run 256gb memory card, crash frequently and was overall extremely slow(around a minute wait time of complete silence when playing a song from a memory card). I've owned many cheaper DAPs, including the fantastic fiio x1 and sansa clip, but compared to other players of it's price range or even to sansa clip and over 10 year old x1, this one is basically unusable unless you only use mp3 songs.

I asked for a refund and the refund terms were completely against EU regulations, requiring me to get the most expensive shipping with tracking (despite their tracking not working at all and taking over 3 weeks to arrive), pay 20% restostocking fee and have a flawless condition box to ship it back to them with. Very untrustworthy site, and I reccomend you avoid them at all costs. If you need any reason as to why, open up their returns policy and EU legislation and compare them.

Took off a star because the replies to this review are very confrontational and unproffessional.

Great Service from Evangelos.
Good comminication and fast delivery. TOP

I recently purchased the Fiio JM21 from fiio.eu and have been thoroughly pleased with both the product and service. The ordering process was straightforward, and the website was easy to navigate.
The Fiio JM21 arrived in perfect condition and has been working flawlessly since day one. The sound quality is excellent, just as advertised, and it's clearly a well-made product that delivers on its promises.
What impressed me most was the quality of customer service. Any questions I had were addressed promptly, and the overall purchasing experience felt professional and reliable.
The only reason I'm not giving a full 5 stars is that there's always room for small improvements, but my experience was definitely on the higher end of satisfaction. I would certainly recommend fiio.eu to anyone looking for quality audio products with reliable service to back them up.
If you're considering purchasing from fiio.eu, I can confidently say you'll be in good hands!

There was really good communication and support throughout. There was a small no fault issue that had to be resolved and they couldn't have been more professional. I'd more than happy to buy from again as the customer service was excellent.

It delivered next day after I placed the order. Everything went very smooth. In comparison, with AliExpress I going back and forth with no results for a lost order. I have such bad experience with AliExpress so all my shopping from now one will be from that shop in Europe. I am busy man and cannot go back and forth and spend so much time and energy buying from places that have no accountability.

This is the second time I buy anything from fiio.eu, and just like the first time I'm very happy with the experience.

In both cases my orders were shipped in less than 24 hours, and when using express delivery I had the products in my hands less than 36 hours after the payment went through. The packages were packed really well and protected during transit.

I also had a chance to contact support to sort out some issues with my order, and the responses were super quick (less than an hour after each email I had a response) and to the point.

5/5, will use fiio.eu again!

I ordered two products from FIIO Europe. No problem with delivery shipped on D+1 by DHL. Very good tracking of the order. A big thank you to Vangelis for the customer service.

Some of the best customer support I have had. There was a slight issue with my order which was dealt with swiftly and professionally. 'Edited for transparency' I did receive my purchase later than planned but was refunded the amount for the mistake. Hence the 5 star award not just for what I ordered but the great customer service.. Thanks John.

EDIT
They eventually reached out and tried to help me fix the issue. So kudos to them for trying. The headphones them selves are great.

I ordered a pair of headphones and everything went ok until delivery. I got the headphones but after a couple of days I noticed that the right ear cup was almost about to fall off. The screws were super loose and was almost at the point of falling out by them selves. Both the screws holding the cup to the fork and the fork to the headband. All three screws.
I contacted Fiio.eu and asked them about this and if the screws were supposed to have some kind of loctite or something.
They never even bothered to answer... Luckily I had some small fiddly electronic tools so I could fix it by my self but I really shouldn't have to after a couple of days use.

EDIT
They eventually reached out and tried to help me fix the issue. So kudos to them for trying. The headphones them selves are great.

I ordered a DAC from Fiio.eu with DHL Express shipping, which promised delivery within 1–3 days. I even paid €20 for this expedited service. However, six days later, the package is still not in my country, and the courier isn't even DHL.

When I contacted customer service, they initially checked the order and claimed the package had already been delivered. They sent me a DHL tracking link, but the link showed a package delivered to another country 17 days before I placed my order. When I pointed this out, they stopped responding for an hour and then simply repeated that the package had been delivered. When I pressed further, they instructed me to send an email.

The entire experience has been incredibly frustrating. The lack of accountability, slow response times, and refusal to properly address the issue reflect extremely poor customer service. I’m deeply disappointed and still waiting for a resolution.

I ordered the wrong thing at 20:00 on a Friday night contacted them seat that i ordered the wrong thing and they refunded me in the time it took for me to buy the correct thing the best costumer service ever

Excellent service. Thanks