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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I don’t often leave TP reviews but I felt I had to share my experience. I really feel like jade & Paul go above and beyond with their customer service! They are prompt, reliable, competitive, professi... Toon meer

Beoordeeld met 5 van de 5 sterren

The customer service is excellent, always deliver on time, their fillers are excellent quality and very good prices. I only use their filler now in my clinic, amazing results and can keep my prices re... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly I have never had a problem with Filler direct. If i have had an issue.. i can promise you.. this was an issue on my end, never been them. I can hands down say they go above and beyond and ext... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely amazing service from this company. I ordered this on the Sunday of a bank holiday and it arrived on Monday morning. That’s incredible service. They also have multiple updates through each s... Toon meer

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

Aesthetics supplies


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

303 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

So quick to deliver and amazing…

So quick to deliver and amazing customer service! They informed me every step of the way, as to where my package was, and the package itself was packed really well - with small product magazines and also a sweet :) loved my customer experience

13 juli 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never arrive.

Never arrive, Non professional customer service,actually NO service at all, crook’s very very bad company.
Wasting money and time.

24 juni 2022
Review zonder uitnodiging
Logo fillerdirect.co.uk

Antwoord van fillerdirect.co.uk

I’m sorry to hear that you’re unhappy but after investigating I can see that you placed your order on the 22nd at 8:46pm and it was shipped the following morning. Your order was then out for delivery today, the 24th and DPD attempted delivery at 11am. They took a photograph of your front door and the GPS coordinates confirm that it was your address. They left a calling card for you as you did not answer the door.
Your DPD settings on their app are set to then deliver to a local pickup shop, so the parcel was left there which is only 1 mile away from your house.

I can see that you have spoken to customer service extensively about this and they’ve advised you of all of this but you’ve requested for us to cancel the order and have it returned to us for a refund.

You say that your order never arrived but DPD attempted delivery and you didn’t want to collect from the pickup shop, that is not a fault of Filler Direct.

Beoordeeld met 1 van de 5 sterren

Terrible company

Terrible company, wouldn't book me on another course because of negative feedback and terrible training the first time I booked. Told me I could rebook when they bring the training out this year only to be told when booking they are refunding me and will not book me on the course. They said I was abusive when complaining about the course and the trainer lied and said I was abusive to him because I complained to filler direct about the lack of information on the course and incorrect injection points trained. Absolute cowboys.

7 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID!!

Myself and my partner done a course with them and the trainer was extremely incompetent. We complained about the service and by doing so we have been barred from booking any future courses. However, we were still able to process an order for filler without any issues. Absolutely disgraceful service, unprofessional and incompetent!! avoid at all costs, unless of course you would like a course that will in future be detrimental to your career as it hasn't been taught correctly. Remember guys some of us have an NMC pin number to think about too

7 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do NOT recommend this company to…

Do NOT recommend this company to anyone. You don’t receive your order next working day, in fact you receive it 5 days later and upon trying to resolve it, customer service skills are non existent. I requested just a refund of the delivery charge since I did not receive next working day and they hands down refused so instead I’m having to return the order where they will have to refund the full amount. They’re not interested and do absolutely nothing to resolve your issue or retain you as a customer, instead tell you that you should have assumed to check social media as they posted that they were closed, although they failed to update their website with this during the checkout process. As long as they get your money they don’t care. Shocking, AVOID!

6 juni 2022
Review zonder uitnodiging
Logo fillerdirect.co.uk

Antwoord van fillerdirect.co.uk

Hi Danielle,

I’m sorry to hear that you’re unhappy but you placed your order on Wednesday 1st June and chose next working day delivery. The next working day was the Monday 6th June as the Thursday and Friday were bank holidays, and Saturday and Sunday are not working days. (Think of it like cashing a cheque at the bank). All of the courier companies were closed over the Queens Jubilee Bank Holidays so nobody was delivering. This is something that we did indeed put on social media and sent three emails to all of our customers about, but you don’t need to check our social media to know that there were two bank holidays, and our terms and conditions state that deliveries are not made on bank holidays.

We spoke to you on a Sunday even though customer service is closed and we did explain this over instagram and live chat and offered a full refund once the items have been returned as you said you didn’t want them anymore. We’ve never been a company that’s just about getting your money or we would certainly charge more for all of our products but instead we do everything as best value as we can because we care about our customers and their businesses.

We don’t know how we could have made it any clearer that next working day would have been on Monday, because that was the next working day.

We’re sorry to have lost you as a customer but if you have any input as to how we could make things clearer in the future then please do get in touch.

Kind regards,
Jade Lunny

Beoordeeld met 5 van de 5 sterren

Absolutely amazing service

Absolutely amazing service from this company. I ordered this on the Sunday of a bank holiday and it arrived on Monday morning. That’s incredible service. They also have multiple updates through each stage of the order/delivery. Price is cheaper than anywhere else I’ve seen. Highly recommend these for cosmetic/fillers etc.

6 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional 11/10

Where do I start! What a fantastic company to buy products from. My items arrived nice and neatly packed with some goodies in it. All products were thoughtfully packed and in tact. I normally get boxed items crushed in transit so this was very important for me as it’s not appropriate presenting crushed boxes to customers. So thank you so much for the thought. The customer services has been outstanding above and beyond my expectations. You certainly don’t get that with company’s anymore. What a great and pleasant experience. Delivery arrived super fast. Look forward to doing more business with you. 🙏🏻💜

27 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Products arrive the day after, plenty of offers on products. If there’s a problem with your order they get back to you straight away. Very happy with this company 👌

2 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant 100% recommended

Honestly I have never had a problem with Filler direct. If i have had an issue.. i can promise you.. this was an issue on my end, never been them. I can hands down say they go above and beyond and extremely reliable. Fast postage and fab customer service if you need to ring them. Extremely pleased every time i use them. Cannot imagine using another supplier. Prices are reasonable too and again I ordered on sunday because i forgot I needed some stock and Guess what!? its coming Today (monday). 100% recommended.

14 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered a filler and was told DPD had…

Ordered a filler and was told DPD had delivered, but I never received then spoke with Kenny on char who said they would get DPD to call me. Still waiting 5 days on….. I’ve emailed no response!!!! You may get sweets the box but the customer communication is rubbish!!!

26 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional, reliable, extremely happy with every part of this companies service - would very highly recommend. I don't use anyone else

I'm so impressed with every aspect of my experience with Filler Direct. Thier products, service, after service and professionlism is unmatched to any company I have used in the past.
I don't often leave reviews unless there has a been consistent high level of service - and this is one prime example. 100% positive feedback evertime

12 februari 2022
Review zonder uitnodiging

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