Film Camera Store Reviews 

338
TrustScore 3 uit 5

2,9

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Beoordeeld met 2 van de 5 sterren

My Olympus Trip 35 camera has just arrived, and I'm very disappointed with the leather finish. I chose the brown textured leather option, but instead received a camera with smooth brown leather. Wh... Toon meer

Beoordeeld met 1 van de 5 sterren

Finally got a response after 3 weeks for a return address, so I returned the unopened package (as I didnt end up needing it), paid for my own postage, got a delivery proof it's been delivered, and gue... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered and everything arrived a day before expected delivery. Nice protective packaging and plenty of bubblewrap around camera. Seems clean and all in working order.

Beoordeeld met 5 van de 5 sterren

I had an old Olympus OM10 film camera which I wanted to sell. I contacted several companies for quotes and Film Camera Store came back the highest offer. I was a little apprehensive after reading some... Toon meer

Bedrijfsgegevens

  1. Camerawinkel

Geschreven door het bedrijf

With over 25,000 cameras sold worldwide. Analogue Photography Shop Specialising in 35mm Point and Shoot Cameras, SLR Cameras, Medium Format Cameras, Rangefinder Cameras, Polaroids, 8mm Camcorders, Film and Accessories on our UK Online Store.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

338 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,9

Alle reviews

(338)

32 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

No reply from support

Had an issue with with camera I purchased, submitted using the form on the website and emailed twice yet no reply from them... Currently have a £100 paperweight.

30 december 2022
Logo Film Camera Store

Antwoord van Film Camera Store

Hello Micheal, we aim to respond to all emails and requires within 24 to 48 hours. If you'd like to check your emails as we've possibly sent you a email in regards to this.

Many thanks,

the film camera store.

Beoordeeld met 2 van de 5 sterren

Half my order did not arrive.

I ordered batteries with my camera but the batteries have not arrived yet.

18 januari 2023
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hello,

If you'd like to email our customer service team on Hello@filmcamerastore.co.uk and a member of our team will be with you and we can send you the missing batteries.

Many thanks,

the film camera store.

Beoordeeld met 2 van de 5 sterren

Mystery items nowhere close to advertised

I ordered a few of the mystery items; an Aztec camera strap (which is great), an unbranded large loud and bold SLR bag and a large unbranded loud and bold compact camera bag.

Don't bother buying the bags.

I received a small navy blue lowepro slr bag which would only fit an SLR and one attached lens with maybe some wipes. Not the loud and bold unbranded bag I ordered which is supposed to hold 2 extra lenses alongside the camera, and still have space for a large flash unit.

The compact bag has the same issue, it is also a navy blue lowepro bag, which will hold a compact camera and maybe a roll of film.

Loud and bold generally means bright colours, patterns etc. Where does drab navy blue fit into that?

As an aside, these are branded bags, not the biggest problem in the world obviously but come on, if you offer branded bags and unbranded bags, at least give us what we pay for.

This is not as advertised at all.

If you don't have the stock to fulfill an order just tell us rather than sending any old rubbish from other orders.

12 januari 2023
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hi,

Thank you for your comments. We're sorry that you're unhappy with your recent purchase with us. If the items are not satisfactory for you then please contact out customer service and we'll be happy to rectify this for you.

Many thanks,

The film camera store.

Beoordeeld met 1 van de 5 sterren

your website said sign up to get extra…

your website said sign up to get extra savings which I did , and yet it didn't give me any extra savings. I emailed.

3 januari 2023
Logo Film Camera Store

Antwoord van Film Camera Store

Hello,

we're sorry you didn't receive your 10% discount code. If you'd like to contact our customer service team and we'll happily rectify this for you.

Many thanks,

the film camera store.

Beoordeeld met 1 van de 5 sterren

Dirty fungus covered camera

I was sent a dirty camera that was covered in fungus. Had to send it back and pay for postage. I’ll change this review if/when the situation is resolved

11 januari 2023
Beoordeeld met 1 van de 5 sterren

Very disappointed

Camera was broken and would not work. I had to pay return postage. Cost me £5 to be sent a broken camera that was obviously not working. Refund sorted efficiently but still cost ME money. Very disappointed with the whole experience.

10 januari 2023
Beoordeeld met 2 van de 5 sterren

I have not got my 1st time purchase…

I have not got my 1st time purchase discount
My order was taken with payment, paid for express delivery and delivery is days late !

5 januari 2023
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Gerrard, please could you send us an email to hello@filmcamerastore.co.uk and we will sort this situation out for you!

Beoordeeld met 1 van de 5 sterren

Is this a scam site??

Is this a scam site?? Whilst I obv wasn't expecting a Mamiya when paying just £20 for a 'fun' Lomo-style camera, the nasty, cheap camera received looked like an infant's throwaway toy. The Fujicolor 26exp they charged £10 extra for turned out to be a 'My Love' (?) nasty, cheap Chinese brand - with 12 exposures and no expiry date. Then, just to make absol sure I understood just how poor this company is they then ignored my email. I'll spend whatever it takes but i will get this refunded and, in the meantime, i'll post reviews wherever i can.
6/1/23: This operator is so sure of their quality of service... they tried to delete my review. They are also 'mistaken' in claiming to have replied to my email; I contacted them via their chat, they never emailed me (other than marketing spam), and never addressed the false advertising of their product.
6/1: Another distortion in yet another over-defensive reply by this vendor: Your staff were not described as 'pathetic' or 'laughable' - that makes no sense whatsoever - but your website accuracy, your quality of product, your standard of customer service certainly were!
You didn't even bother to advise re the substitution of a blatantly inferior quality film, you then made no apology for it - and yet you spend 10x longer trying to try deflect criticism of a pathetic quality of customer experience! Maybe try focus on the customer experience rather than on your thin-skinned response to criticism of your poor product and service??
& Keep the money - I'd rather throw this rubbish away than pay for postage and waste any more time on such an appalling operator.

29 november 2022
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hi John,

Here at Film Camera Store, we do not stand for aggression towards our staff. The fact that you called our staff members "Pathetic" and "Laughable" is not tolerated. We have contacted you further to help you get your camera refunded.

Please reconsider your review as we have addressed the listing of this camera and film bundle.

Can we please reiterate the LOMO you bought is stated at a low price of £20 for a film camera as these are starter kits to help people have fun using film for the first time.
It is also stated in our listing that the film is subject to availability.
As you bought the camera in our busiest time of the year we put a film in that we felt was appropriate for the price of the beginner LOMO kit.

Beoordeeld met 1 van de 5 sterren

Worst customer service I’ve ever experienced. False advertising.

Ordered a camera - estimated delivery was 30th Nov - 2nd December. Royal Mail did not receive the parcel until 13th December, and I have still not received the camera (which was shipped by Everi, therefore should not have been impacted by Royal Mail strikes).

They are currently posting on instagram that orders will arrive in time for Christmas. When I commented that I still have not received my order from November, the deleted the comments and told me that I am “slurring their instagram” and blocked me. At no point did I swear or post anything rude in the comments. Was simply stating an honest review that could have been dealt with professionally.

Update: Camera has still not arrived 29.12.22. They also tried to dispute this review so it would be taken offline on Trustpilot, but still have not gotten back to my recent message regarding a refund.

18 december 2022
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Megan,

We have been in contact with you about this matter and have thanked you profusely for your patience and understanding. Unfortunately, we couldn't predict the level of disruption that has been caused by the royal mail strikes. your order was dispatched on the 29th of November and is currently in transit to you.

The reason why your comments were removed, was because you were slurring our company on our social media platforms, trying to state that we are lying about our estimated arrival time. Since the disaster with royal mail, we have switched courier service, this way we can guarantee 24-express shipping, thus rendering your comments about our company to be untrue and biased.

Many thanks.

Beoordeeld met 1 van de 5 sterren

They’ve got my money. I’ve got no camera.

Initially they were very helpful in helping me to choose the right camera. I paid over £90 but to date no camera has been delivered. Customer services who originally were very quick to sell me a product, have refused to answer any of my queries. Banging my head against a brick wall, would be more fun. So, they have over £90 of my money. I have no camera. Make your own mind up about this company. My advice would be to shop elsewhere. Shocking.

24 november 2022
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Marcus,

We've sorted this issue out for you and have refunded you. We politely ask that you can change your review for us as we have tried our hardest to sort this situation out for you.

Beoordeeld met 5 van de 5 sterren

Excellent all round!

The excellent advice, speed & personal approach on chatline, and prompt delivery despite postal delays. And the packaging was excellent - took ages to unwrap which reassured me that FCS care about their service. :)

7 december 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It has not been delivered 12 days after…

It has now been delivered and is fine.

7 december 2022
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Maurice, Please contact us via email. We would like some more information about this. We have stated that we are having severe delays with Royal Mail currently and are looking for a solution. Please contact us.

Beoordeeld met 1 van de 5 sterren

Scammers, complete Scammers

Camera finally arrived two weeks late and I was willing to forgive everything only to find the automatic light sensor is broken, the camera is filthy and there was some kind of sticky substance inside the back, clearly no one is checking these and they're flipping them as soon as they get them for a massive profit. Scam website, never use.

If any further proof that this company are absolute scammers is required, they tried to have this review removed as not genuine, unbelievable. Thankfully I have provided proof to Trust Pilot so it will stay up. Scamming then trying to hide it, not a good look.

25 november 2022
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Calum. We have responded to your inquiry. We have sent your package to you. But we are experiencing an extreme delay with Royal Mail and are looking into getting an immediate solution. Please check your emails for further correspondence

Beoordeeld met 5 van de 5 sterren

Good service

25 november 2022
Review zonder uitnodiging
Logo Film Camera Store

Antwoord van Film Camera Store

Hi Ned, Thank you for your feedback. Please send us an email and we'll get you 10% off your next order

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