Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protec... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Arrived in good time- 4 working days. Well packaged and good instructions. Had no difficulty assembling alone until putting roof on and shelves in. Looks good, fits well in space and holds plenty.... Toon meer
I bought some plastic containers for under my sink. I’ll be buying more for elsewhere as they are really handy, particularly because they have dividers that stop you stuff from falling over. Excellent... Toon meer
Bedrijf heeft geantwoord
Supplied us with Wire Basket shelving with no option to supply balance of dividers, Shelving completely useless with them. Went bust set up a new name and the same issue exists no dividers for the wi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Filstor, we help businesses make the most of their space. We specialise in supplying high-quality storage equipment for warehouses, workshops, factories, retail environments and commercial premises across the UK. From everyday storage bins and shelving through to complete warehouse storage systems, our aim is simple – to provide practical, reliable storage solutions that improve organisation, maximise space and increase efficiency. Whether you're purchasing a single storage product online or planning a complete storage system overhaul, our experienced team is committed to delivering the right solution backed by exceptional customer service. Filstor supplies one of the UK's most comprehensive ranges of industrial and commercial storage equipment, from plastic storage bins, wire baskets and shelf bins to shelving systems, lockers and workstations. We combine quality products with expert advice to help businesses improve space utilisation, workflow and workplace organisation. No two businesses use storage in exactly the same way. That's why we take the time to understand each customer's environment before recommending the most appropriate products. Our products support businesses of every size across a wide range of industries, including warehousing & distribution, manufacturing, builders' merchants, retail & garden centres, automotive, engineering, logistics, schools & education, public sector, healthcare, defence, facilities management and workshops & maintenance departments. We work with organisations ranging from independent businesses through to national companies, and we've helped thousands of small businesses and homeowners with their storage requirements too.
Contactgegevens
Verenigd Koninkrijk
- filstor.co.uk
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
Easy shopping experience! We ordered a colour they didn’t match our previous order and they spotted it and called to check we knew! Highly recommend!
3 juni 2025
Antwoord van Filstor
Hello Jane,
Thank you so much for sharing your experience with us. I've passed your comments onto our customer services team who would love to hear your feedback. We hope to hear from you again soon. Thanks!
Good product
Excellent product and good service, very pleased. Will be ordering the bigger ones as well.
Alan D. Kimber
19 mei 2025
Antwoord van Filstor
Hello Alan,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again!
Antwoord van Filstor
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great service
Great service. Workbench was delivered bang on time and very quickly. Easy to put together and great quality.
13 mei 2025
Antwoord van Filstor
Hello Stephen,
Thank you for leaving us a 5-star rating, we are glad to hear that you were happy with the workbench and service. We hope to hear from you again soon! Thank you!
Broken parts...
Many of the parts arrived broken, despite the outer box being in good condition. Having contacted them, they were quick to send me out a replacement. This also arrived in near perfect condition on the outside, but had components broken inside. However, I managed to make one complete cupboard out of two partially broken packages. They asked me to dispose of the remainder, and said the breakages were down to the courier. I'm not convinced.
23 mei 2025
Antwoord van Filstor
Hi Tom, I have looked into this, and we are very sorry some of your items were damaged.
The items were most likely damaged in transit. We do not send out broken goods, and this would have absolutely no benefit to us, as it costs us additional parts and carriage to rectify when this does happen. The problem with the cupboards is that the manufacturers pack them tightly together, which means that if they are dropped or roughly handled, there is a chance some parts may shatter internally.
We have invested in better packaging, and we cover the boxes with fragile tape, which has significantly reduced the amount of damages we receive, but we can't control how the goods are handled once they leave with the courier. Occasionally, we still do receive damages, which we try to rectify asap.
If you require any additional parts, we are happy to sort for you asap. Once again, we are very sorry your cupboards have come damaged, we are constantly looking to further improve our packaging and delivery network to keep damages to a minimum.
Antwoord van Filstor
Hi Teresa, apologies for the belated response. I've just checked this with Customer Services, and they've said there was a misunderstanding and you had all of the parts. We're always here to help customers and if you had parts missing we would have got them out on a next day delivery for you. If you need anything else, you know where we are. All the best!
Great Storage Units
Fast delivery, well packed, great storage units, fits in the Motorhome perfectly.
22 mei 2025
Antwoord van Filstor
Hello Sean,
Thank you for sending us a 5-star review, we are glad to hear that you were happy with the van storage tilt bins and service. We hope to hear from you again soon. Thanks!
We did not receive the rubber mallet
We did not receive the rubber mallet, luckily we had one otherwise it would have made it a bit difficult to put it together securely.
20 mei 2025
Antwoord van Filstor
Hello,
Thank you for leaving us a 4-star rating, sorry to hear that the rubber mallet was missing. If there's anything else we can help on please could you contact us on sales@filstorage.com
Many Thanks
Great product and prompt service
7 mei 2025
Antwoord van Filstor
Hello John,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks!
Freestanding Louvre Panel Storage Bin Rack.
I bought two freestanding louvre panel storage bin racks which were delivered within 48 hours.
I have given them 5 stars even though there is no way that they would have been safe as free standing units.
I removed the feet and secured the frames to a wall and it all now works perfectly.
Good quality and excellent value for money. Just what I needed for long overdue garage storage.
I would definitely recommend.
22 mei 2025
Review zonder uitnodiging
Antwoord van Filstor
Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks!
Very fast service
Very fast service, as items arrived promptly. Easy to follow instructions and delighted with product.
13 mei 2025
Antwoord van Filstor
Hello Sara,
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch. Thanks!
Still waiting after 18 days
Placed my order for a corner racking unit on the 17th April just prior to the Easter bank Holiday and was advised 5 to 7 business days for delivery. On the 24th April one parcel arrived out of a delivery of 8. I called Filstore to question this and was told that they use a partner for this item and they would contact them directly to ensure prompt delivery. Then on the 29th April one more parcel arrived, once again the partner was blamed. It is now 5th May and no further parcels have been delivered.
16 april 2025
Incomplete order
Order was late being delivered (not your fault) and when it arrived part of it was missing (or rather I had two lots of shelves but no shelving for corner unit.
2 mei 2025
Antwoord van Filstor
Hello Matt,
Thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
A Happy Customer!
Very pleased with my storage cabinet. The quality is good, it's spacious and it even looks nicer than I expected! It took a bit of thought to put together but then straightforward. The parts are marked accordingly to correspond with the instruction diagrams. I experienced exemplary customer service in response to a query, with friendly and prompt assistance. Would certainly recommend.
21 april 2025
Antwoord van Filstor
Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We've passed your feedback onto our customer services team who would love to hear your comments. We hope we hear back from you soon. Thanks!
Highly recommend this company
Highly recommend this company, the tilt draw units are great for my van very sturdy and good quality, the customer service is also 10/10, I changed my mind a few times and they was very accommodating! Great service!
9 april 2025
Antwoord van Filstor
Hello David,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Many Thanks!
Much longer to construct than 25mins, give yourself time
Usual delivery time. Arrived undamaged and as ordered, however the construction time needs to be advertised more realistically its nowhere near 25mins to construct
17 april 2025
Antwoord van Filstor
Hello Gary,
We appreciate you taking the time to share your rating with us. I've passed your comments on regarding the assembly. We look forward to hearing from you again soon. Thanks!
Great communication.Prompt delivery .
Great communication.Prompt delivery .
Easy to follow instructions for assembly.
Would highly recommend
16 april 2025
Antwoord van Filstor
Hello Dean,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Antwoord van Filstor
Hello Sharon, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. I've passed your comments onto our customer services team. Thanks!
A welcome change from Chinese products
Very pleased with the quality of the cupboards. They are quite substantial considering the construction is plastic. A big bonus for me is that they are not made in China like everything we buy these days. The Italians obviously have skills as well. The assembly was very straightforward. Highly recommended.
8 april 2025
Antwoord van Filstor
Hello Stephen, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Thanks!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.