Finepoint Glass Ltd Reviews 48

We engaged by our client to carry out works on a project in Guernsey where Finepoint supplied and installed the glass windows and doors . Unfortunately the experience has been extremely disappointing.

The works were never properly completed, and on multiple occasions attempts to rectify issues only made matters worse. Over the past two and a half years we have dealt with repeated broken promises, poor workmanship, and ongoing defects that should never have arisen in the first place. The Managing Director made numerous personal promises and broke most of them . He made personal written assurances to our client and then failed to actually do them

In order to try and resolve the situation, we were forced to liaise directly with the manufacturer ourselves , something that should not have been necessary had the installation been carried out competently.

To make matters worse, Finepoint has now entered liquidation, leaving the project unresolved and us to deal with the consequences.

Overall, this has been a deeply frustrating and costly experience, and not one we would wish on any client or contractor. Avoid
Update 05.03 . It seems that Finepoint is trying to flag this review as not genuine . Not a problem sharing the hundreds of emails and countless Whatsapp messages over the past two years . I feel sorry for the staff who had to endure the countless phone calls from us to his office only to be told " he is busy or out"

The company presented here is no longer the original Fine Point Glass Ltd. That business (company number 08711778) entered liquidation on 12 February 2026 with substantial sums owing to its creditors who are not expected to receive any return. A shell company with a very similar name of Finepoint Glass London Ltd (company number (08732223) which has no material assets bought the business and website from the liquidator for £37,000, abandoning the creditors in the original company. This replacement company has no past performance, will no doubt be managed in the same reckless manner as the original, and is run by the same director. You can draw your own inferences.
Update 21 March: this review is clearly causing the director discomfort as he is has twice attempted to have it removed, originally on the grounds that it was not genuine (since disproved to TrustPilot) and then on the basis that it is "defamatory"(claim since rejected by TrustPilot), despite the fact, as he well knows, every word of it is true. He wants to hide the truth that he put the original Finepoint company into liquidation, leaving behind unmet promises, shoddy work, incomplete projects, payments for work not done and unmet compensation sums. He is doing his utmost to hide the liquidation of the original company, having bought its social media pages from the liquidator for peanuts and continues to use them and the original website as if nothing had happened. Please do your own research to verify what I have written here, starting at Companies House online, and you will confirm for yourself that it is all true. I strongly recommend you buy your glazing elsewhere.

so happy we decided on Finepoint Glass Ltd for our windows and bifold doors. everything was made to our specifications and the finished look is stunning. the staff were approachable and helpful throughout, and the aftercare support has also been reassuring. I'm so happy with this service.

We choose them for our extension and the whole experience has been very positive. The sliding doors operate effortlessly, the frames are slim and modern, and the final result has completely transformed the space. The team kept us updated and handled everything professionally.

I paid in full several months ago for glazing works that were originally quoted at 12 weeks. The project is now over 25 weeks and still not completed.

Multiple written completion dates were provided (including 17 November, 25 November, 22 December 2025, 28 January and 5 February 2026 and many others), but they were missed. Communication has been inconsistent, and key details such as the final installation scope and crane arrangements have repeatedly been unclear.

This delay has caused financial loss, supplier disruption, and significant inconvenience.

I have now been informed by the director that the company may be entering liquidation, despite having received full payment from me and failing to complete the contracted works. A public notice appears in The Gazette (Ref: 5048829).

Based on my experience, I cannot recommend this company.

Ref: Q35673507

Look no further. Pretty much any window company you've considered will be better than Finepoint. Honestly! Feel relief that you won't have to experience their abysmal service. Friendly, professional and communicative until they've received your payment, and henceforth, it will only go downhill, from bad to worse. Businesses such as Finepoint should be shut down. No communication at all, with multiple cancellations of booked installations, each time without any prior notice (I had to call to find out they weren't coming). Measurements taken were incorrect and hence we ended up with a window the wrong size. The job remained half done, they didn't return to finish it, and we were left with major extra work to undo all their mistakes and sort out the various structural issues they left behind. One long drama that is simply not worth it. You'll do so much better elsewhere.

Excellent quality and great service. The team was professional and kept us informed throughout. Our new glass doors look incredible!!

I reached out to Finepoint Glass to install a small reinforced glass balcony at my home. After being given a quote, we were asked to pay 50% as a deposit before they would send a surveyor. Lots of emails back and forth to arrange this, but after paying on 3 March 2025, communication dropped completely. We originally scheduled a surveyor for 19 March, no one showed and no call or email to tell us or to follow up. We next managed to schedule a surveyor for 13 May; again no one showed, no call or email before or after. Since then I have chased many times with no response (last email I got from Finepoint was 7 May). It is now 16 September 2025 (more than 6 months after deposit paid) and after posting this review they have made contact to arrange a surveyor for this coming Friday. I believe in giving people a chance to rectify poor service and so I have neutralised my review while they do so. I will provide an update to my review depending on the outcome (the surveyor turning up as arranged, prompt completion of my project, good quality job done).

FinePoint Glass delivered and installed glazing for our new extension, and the whole process was flawless from start to finish. The team was professional, efficient, and the quality of the glazing is outstanding. Highly recommend for anyone looking for premium glass solutions!

Great product, good service and fair price

So glad we went with finepoint for our project
We had all our windows made to our requirements and 2 sets of bi fold doors and 2 sliding doors too
What is found nice was the friendly staff and the after service is also very good
Many thanks

I love those doors and my picture window!!
Very minimalistic design, effortless operation, thing frame, unobtrusive handles and locks. They look absolutely amazing! The company was very helpful and resolved the issue with a mistake we made with design of the upper side of the frame. Do check your drawings carefully when ordering. Very good product!

We had a great experience with Finepoint so far. We have installed both architectural glazing and sliding doors. From the first point of contact to their showroom visit we found the team professional and prepared. We had some instance where the communication could have been better during 1 year of project, but only a minor issue. However their aftercare post sale/installation really stood out as they have been fantastic with the response and any small problem that have arisen have been dealt with very swiftly. Particular mention to Jason Rusbridge and Komal Patel who have often been our first point of contact, their response and care to client is fantastic! Thank you to the whole team for the excellent job. Looking forward to recommend Finepoint to others, and we will definitely use them again.

I never needed a glaizer before so I didn't know who should I turn to. Luckily for me, I saw their advertisement and immediately called. They did a very good job at my house, so I really appreciate them.

I have had a nice experience with them. Only thing, one of the windows I paid for was damaged, and that irritated me, but, they brought back good one for free of course, cause it was damaged in transport, and they changed it so it was okay.

Great service and great product! Jason is extremely helpful and very responsive to any questions etc. Definitely recommend Finepoint.

I already worked with them on two occasions, at mine and my mom's house. Their prices are a little bit high, but, they eventually do the job right, so it is good service.

thanks for all your help with a challenging project - leading to a great outcome

The FinePoint team resolved the issues with the pocket door successfully. Excellent service from the team to come back after a few years since implemented to solve the problem. Would recommend them for the Product, implementation and ongoing care and service.

Our project was particularly demanding as there were a lot of complicated aspects which the builder and Finepoint had to work out. We were beset by various delays and unfortunate circumstances which were out of our collective control. We have now concluded our build and it is rated ‘stunning’ according to every visitor!