Finepoint Glass Ltd Reviews 45

Do not under any circumstances employ Finepoint Glass to supply and install windows and glazing.

We had a tortuous experience in design and approvals stretching over months.

When finally approved their performance didn't get any better, trying to talk to the project manager was next to impossible with numerous unanswered calls, calls not returned and emails ignored.

The manufacturing process was slow in the extreme.

Installation was slow with multiple visits to site.

Communication with the fitters was difficult as most didn't speak English or at best it was limited.

The lack of performance from Finepoint added between 2 to 3 months on the project duration.

Despite several adjustments we still have draughts on the sliding doors.

We are now in a situation where the glass in one window has shattered for no reason. After initially admitting it was a manufacturing defect they are trying to not take responsibility and charge us to replace the glass. The fault was notified to them 5 months ago and we are still no nearer to getting it resolved.

In summary their performance is one of the worst I have experienced from a subcontractor in over 35 years in the construction industry.

Edit: We are now 7 months from the breakage and still no nearer resolution! Legal action is, unfortunately, looming but we can see absolutely no other way to resolve the situation.

Please note that the 5 star review on Google is from Anant Gajar which is somewhat unsurprising, he's the Managing Director of Finepoint! I would therefore suspect that other positive reviews are not genuine.

Edit 2: We ended up employing alternative contractors to replace the broken pane after Finepoint continued to deny responsibility and want to charge us. The new contractors advised us that the original glass had nowhere near enough tolerance for the opening which was what caused it to shatter.

We subsequently submitted a claim to the Small Claims Court to which Finepoint failed to respond. We received a Summary Judgement in our favour. At this stage they made contact claiming to have not received any documents from the court (all I can assume is that the "missing" documents were in the same place as all the emails and phone messages that they failed to respond to over our dealings!) and looking to cut a deal on the Summary Judgement. This was not accepted and they have subsequently paid the full amount.

I cannot reiterate DO NOT UNDER ANY CIRCUMSTANCES USE FINEPOINT GLASS.

Edit 3: I see Finepoint have now added a comment that the issue was sorted. I fail to see how us engaging other contractors to replace the broken pane, issuing court proceedings against Finepoint only for them not to respond through sheer incompetence and having summary judgement issued against them in any way qualifies as sorting the issue.

The entire company is either incredibly, woefully incompetent in every respect, or is an out and out fraud that masquerades as a business and somehow hasn't been prosecuted!

AVOID AT ALL COSTS

Honestly would have given no stars if possible. We’ve had a nightmare with Fine point since the point we paid the deposit. I work in the construction industry and the service and communication recieved has been so poor we are considering legal action.

We were told numerous dates for deliver where we had our contractors on site only for the doors not to show up without any communication from fine point. We were continually fobbed off by Anant and the team with little empathy for the stress and money they were causing us.

The doors and window were finally delivered and installed. Only for the handle to break under a year after install after light use.

We are now in the process of trying to get finepoint to fix the door and are getting very little communication or action from them.

As I said we are considering legal action here because of how bad our experience has been.

Don’t make the same mistake as we did. Please AVOID Fine point glass.

Absolutely appalling company. Avoid avoid avoid, there is a reason they have 3 stars!

Did a full home refurbishment and dealt with 16 separate suppliers, Finepoint by far the worst supplier in terms of timings, poor installation, constant delays, constant lies, additional costings. At times impossible to get hold off, fix dates to install and don't show up causing delays and additional costs on the whole refurbishment. I am in the process of commencing legal action. Would never recommend them to anyone.

Edit 1. Wow replied to my review 14 months later claiming I owe them money! When they take money upfront.
This explains the level of Finepoint’s service very correctly.
Imagine the level of service I received once I had paid them and waited endlessly for delivery and installation, constant delays and shoddy workmanship. Avoid at all cost.

I first contacted FinePoint early this year and I am very glad that I did.
We were looking for a premium product i.e. Infiniglide 3 series sliding door for our new home but we have also received a premium service.
Anant (director) was very prompt in his replies which assured me that this is the company to deal with. Dhruv (Sales Manager) has been very helpful in responding to all my queries and requests even after the order was placed!
Can't forget Lovely and Shruti who have also been most helpful making sure that the payment and technical drawings were accurate.