After giving an uncomplimentary review, was contacted very quickly by the company. It was decided to talk on phone. After an in depth call of 45 minutes we were able to cover a matter which was pot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used this company multiple times. The Listo pens are a welcome upgrade to the standard peel chinagraph. The spring loaded Zak tool is effective, and the titanium pry bar is the perfect balance... Toon meer
Bedrijf heeft geantwoord
I was looking to purchase the NexTool Knight K30 and having looked for months I was unable to find a UK Stockist. Google AI suggested Fire and Rescue and after not finding it on their website I ema... Toon meer
Bedrijf heeft geantwoord
The service from Fire and Rescue Tools UK was excellent and I would thoroughly recommend using them. I am delighted with my Listo mechanical chinagraph pencil and leads, making it possible for me to w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fire and Rescue Tools LTD started as an idea to be the go-to place to supply our nation’s emergency workers with the tools and gadgets needed to assist them in their everyday role. Every item has been carefully selected to help our emergency services carry out their jobs with ease. The aim of these items is to ensure that you can have a range of tools readily available, on your person, for any call out you may have to attend. At Fire and Rescue Tools LTD, we are proud to serve the everyday heroes of our nation—our emergency workers. Founded by individuals who understand the demands of the job, our mission is to provide the essential tools and gadgets that make your duties easier, faster, and more efficient. From firefighters to paramedics and beyond, we carefully select every item in our range to ensure it meets the high standards required for the field. Whether it's a quick callout or a critical emergency, our tools are designed to be reliable, easy to carry, and always ready for action. We’re here to support those who put their lives on the line every day, ensuring you have the gear you need for every challenge you face.
Contactgegevens
Verenigd Koninkrijk
- info@fireandrescuetools.co.uk
- fireandrescuetools.co.uk
4,8
Uitstekend
47 reviews
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Great quality items!
May i convey, how happy i am with the items!😁
They are better than i could have hoped for, thank you!👌
9 september 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re so happy with your items and that they exceeded your expectations. Your kind words really mean a lot to us!
Thanks again for your support — we’re delighted you chose Fire and Rescue Tools.
Stay safe,
The Fire and Rescue Tools Team
Brilliant customer service
Brilliant customer service, I ordered a glass breaker/seatbelt cutter. Unfortunately It had a fault I contacted fire & Rescue Tools they replied the same day asking for me to return it for inspection and replacement, they reimbursed the return costs, and sent a follow up email to check I was happy with the replacement
I would definitely order from them again.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you for your fantastic review! We're sorry to hear your first item had a fault, but we’re really glad our team could resolve everything quickly for you. It’s great to know you were looked after with the return, replacement, and follow-up — we always want to make sure our customers are completely happy.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Fire and Rescue Tools Team
Great product and customer service!
I ordered a glass breaker and seatbelt cutter Keyring. Very easy ordering process and it arrived quickly. I tested the glass breaker on my work top and it appeared not to work. I contacted the company who responded almost immediately and allayed my concerns, with an explanation on how to test it. I followed the instructions and it worked. I am very impressed with the customer service and would certainly recommend using this company.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Julie,
Thank you so much for your kind review! We're really pleased to hear you found the ordering process easy and that your keyring arrived quickly. We’re also glad we could put your mind at ease with the glass breaker and that it worked perfectly after following the instructions.
Your recommendation means a lot to us, and it’s great to know our customer service made a positive impression. Thanks again for your support!
Stay safe,
The Fire and Rescue Tools Team
All round excellence
I was looking for seat belt cutters and came across this company. I ordered cutters for all the family plus a torch for walking the dogs, lambing etc and a small torch for my pocket. Both torches are rechargeable and the small one worked straight away however the larger torch I had difficulty with so got in touch with the company and was immediatly helped resolving my problem (hadn’t removed the protective plastic from around the battery) Great products, fast delivery and speedy response to query.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you for such a fantastic review! We're so pleased you found what you needed with us — it sounds like you’re well-prepared now, whether it's for the car, dog walks, or lambing duties!
We're also glad we could quickly help with the torch issue (that protective plastic catches quite a few people out!). It’s great to hear you're happy with the products, delivery, and support — your feedback means a lot to us.
Thanks again for choosing us, and we’re here anytime you need more gear!
All the best,
The Fire and Rescue Tools Team
The customer service is fantastic
The customer service is fantastic, a special mention for Thomas who helped me with a query I had! I ordered pens which are amazing, not too heavy, not too light and perfect to write with. I will definitely be ordering again and cannot emphasise just how helpful the staff are, it’s a rarity these days. Thank you!
21 juli 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for your lovely review! We're so pleased to hear that you're happy with your pens and that Thomas was able to help with your query. It really means a lot to hear such kind feedback about our team — we always aim to go the extra mile, so it's great to know it made a difference.
We truly appreciate your support and look forward to your next order. Thank you again for taking the time to share your experience!
Best regards,
The Fire and Rescue Tools Team
Outstanding customer service and…
Outstanding customer service and quality items at competitive prices, highly recommended company to buy from and I will do again as I am sure to misplace the 10mm spanner or chinorgraph etc at the next job
23 juli 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you for the great review! We're really glad to hear you’re happy with both the service and the quality of our tools. We totally understand how those 10mm spanners and chinagraphs like to go walkabout — we’ll be here when you need replacements!
Thanks again for the recommendation and continued support — it means a lot to us.
Stay safe,
The Fire and Rescue Tools Team
The perfect gift
The service from Fire and Rescue Tools UK was excellent and I would thoroughly recommend using them. I am delighted with my Listo mechanical chinagraph pencil and leads, making it possible for me to write directly onto plastic of all sorts. No more lost labels in the freezer - just write contents on to the bag! Ideal too for marking plant labels and spray bottles to avoid confusion.
4 juli 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the Listo mechanical chinagraph pencil and leads — they really are a versatile little tool! It’s great to know they’re making life easier, whether it's in the freezer, garden, or around the home.
We really appreciate your recommendation and kind words about our service. If you ever need anything else, we’re always here to help!
Best regards,
The Fire and Rescue Tools Team
Great products, great service
Always provided great quality products at a good price. Excellent customer service by Thomas. Will buy more products in future!
25 juni 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you for your fantastic review! We're so pleased to hear you’re happy with the quality of our products and the service provided by Thomas. Your continued support means a lot, and we look forward to sending more your way in the future!
Stay safe,
The Fire and Rescue Tools Team
Great company
Great company - I had an issue with my order and Thomas dealt with it efficiently and prpomptly.
9 juni 2025
Review zonder uitnodiging
Really quick and really helpful people
Really quick and really helpful people, would happily use again.
29 mei 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Dave,
Thanks so much for your kind words! We're really glad to hear you had a positive experience with us. It means a lot that you'd happily use us again — we’d be more than happy to help anytime you need.
All the best,
The Fire and Rescue Tools Team
5 star customer service
I ordered the small keyring glass breakers and when they came faulty I reached out to customer support and Thomas was very quick to reply and resolve the issue multiple times, it has genuinely been the best customer service I’ve ever experienced, not to mention the high quality of product, very impressed and would recommend!
3 mei 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for your amazing review! We're really sorry to hear the initial items arrived faulty, but we're glad Thomas was able to step in and resolve everything quickly for you. It means a lot to hear this has been the best customer service you’ve experienced—that’s exactly what we aim for!
We're also delighted that you're impressed with the quality of the product. Thanks again for your recommendation and support—it truly means the world to us.
Stay safe,
The Fire and Rescue Tools Team
Brilliant experience with this company…
Brilliant experience with this company :) I saw an advert for a similar tool to cut car seatbelts and smash windows but it was £35! Crazy price. I then searched and found this company and their letting one was almost £5! Unfortunately there was a problem with the post and I didnt receive the first one but after emailing they sent out a replacement for me and it came straight away! Brilliant customer service and great product and great product.
30 april 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for your kind review! We're really glad you found us and that our tool met your expectations—without the hefty price tag! We're sorry the first parcel didn’t arrive, but we're happy we could get a replacement out to you quickly.
It’s great to hear you’re pleased with both the product and the service—we really appreciate your support and look forward to helping again if you ever need anything in the future.
Stay safe,
The Fire and Rescue Tools Team
Highly recommended
I purchased two Glass Breaker keyring,
couldn't ask for a better customer service, quick response and action, High recommended this company to my family & friends, it has give me a peace of mind for my loved ones.
28 april 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Claire,
Thank you so much for your kind words and recommendation! We're so pleased to hear you're happy with your Glass Breaker keyrings and the service you received. Knowing our products can give you peace of mind for your loved ones means everything to us.
Thank you again for your support and for spreading the word to your family and friends — it truly means a lot. If you ever need anything else, we’re always here to help!
Stay safe,
The Fire and Rescue Tools Team
I can’t thank Fire and Rescue Tools…
I can’t thank Fire and Rescue Tools enough for all the support they’ve given us during our 3 Peaks Challenge! Not only did they generously donate money to our cause, but they also shared our challenge and helped spread the word. Their support has made a huge difference!
I also purchased some equipment from them, and I have to say — their customer service was outstanding. They were super helpful, quick to respond, and made sure everything arrived promptly and in perfect condition.
It’s clear that Fire and Rescue Tools genuinely care about supporting firefighters and the community. I highly recommend them — they’re a fantastic company doing amazing things!
10 april 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for this incredible review! We’re absolutely honoured to have supported you during your 3 Peaks Challenge — It means a lot to us to be part of something so impactful, and we’re thrilled that we could contribute in a meaningful way.
We’re also really glad to hear you had a great experience with your order and our customer service team. Supporting firefighters and the wider community is at the heart of everything we do, so your kind words genuinely mean the world to us.
Thanks again for your recommendation — and best of luck with your next adventure!
Stay safe,
The Fire and Rescue Tools Team
These guys have the best customer…
These guys have the best customer service! The order was dispatched promptly and arrived amazingly quickly. However, the best service was the communication after receipt when I was having some issues (user error based issues) and the advice was prompt and succinct. Needless to say my chinagraph pencil was working perfectly and was precisely what I was looking for as is so much better than a pencil one where the tape gets caught and rips - Thank you F&RT
27 februari 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Paula,
Wow—thank you for such a fantastic review! We’re so pleased to hear that you had a great experience with our customer service and that your order arrived quickly. We’re especially happy that we could assist you with your chinagraph pencil and that it’s working perfectly for you.
Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything else, we’re always here to help!
Stay safe,
Fire and Rescue Tools
Excellent customer service
Excellent customer service, Thomas responded to my query within a working day and a replacement sent immediately.
I have purchased from Fire and Rescue Tools on 3 separate occasions and is my go to website for an operational Firefighter when personal items are needed such as pens, chronographs and seat belt cutter / glass breaker. Thanks
14 februari 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Robbie,
Thank you for your amazing review! We're so pleased to hear that Thomas was able to resolve your query quickly and get a replacement sent straight out to you. It’s fantastic to know that Fire and Rescue Tools is your go-to for operational firefighter gear—it means a lot to us!
We truly appreciate your continued support and look forward to serving you again in the future. Stay safe, and thanks again for your kind words!
Best regards,
Fire and Rescue Tools
100% recommend!
I highly recommend this company! They have a fantastic website with all the things you’ve been searching for and never found, all in one place. The prices are great, and the customer service is top-notch.
10 februari 2025
Antwoord van Fire and Rescue Tools
Hi Dale,
Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for on our website, and that our prices and customer service met your expectations. Your recommendation means the world to us, and we truly appreciate your support.
If you ever need anything else, we’re always here to help. Stay safe, and thanks again!
Best regards,
Fire and Rescue Tools
Excellent help from Thomas when I had…
Excellent help from Thomas when I had an issue. Totally recommend this company.
Joe
6 februari 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi Joe,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that Thomas was able to assist you with your issue. Your recommendation means a lot to us, and we're proud to have provided you with the excellent service we strive for every day.
Thanks again for your support, and please don't hesitate to reach out if you need anything in the future!
Great product and excellent service
Glass breaker - great product, I love all the colour variations.
I had an issue with my order and Thomas was really quick to respond, and followed through until the problem was solved. You don’t get great customer service like that very often!
1 januari 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Thank you so much for your fantastic review! We're thrilled to hear that you love the glass breaker and its colour variations. It's great to know that Thomas was able to resolve your issue quickly—our team works hard to ensure every customer gets the exceptional service they deserve. Your kind words truly make our day!
Thanks again for choosing us, and please don't hesitate to reach out if you need anything else.
Stay safe,
Fire and Rescue Tools
Top Class
Had a minor problem however Thomas sorted everything out for me and also kept in touch all the way.
This is what I call 1st class customer service.
Thanks again Thomas
23 januari 2025
Review zonder uitnodiging
Antwoord van Fire and Rescue Tools
Hi there,
Thank you so much for your wonderful feedback! We're delighted to hear that Thomas was able to resolve your issue and kept you informed every step of the way. It’s our mission to provide top-notch customer service, and your kind words mean the world to us. We’ll be sure to pass your thanks on to Thomas and the rest of our team.
Thanks again for choosing us!
Stay safe,
Fire and Rescue Tools LTD
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