Firebird UK Reviews 

Boiler packed up,sent email to customer services,a huge thank you too Matthew,he went over the top to help,sent me a cheeky chappy very next day,didn't take him long because he knew his stuff, Excellent service,thanks again Matthew n Stuart...🤗

When working the boiler is quiet and efficient. However for a 3 year old boiler it has broken down no less than 5 times. As the boiler wasn't installed by an 'official' firebird installer just a Gas Safe boiler installer all parts and labour are at my cost, running at more than the original purchase cost. Not insignificant. Internal pump, PCB, pressure loss and burner lockouts. Expect one breakdown per annum or more in my case.

Update
Latest repairs new controller and new fuel pump. Perhaps mine was built on a Friday afternoon?

When my Firebird oil boiler sprang a leak the customer service team was easy to contact and Matthew promptly sent the engineer, Kenny, to fix the problem. Kenny quickly identified the source of the problem and got my heating back on.
Good communication and a very satisfactory result.
The boiler works well and is very efficient.

I had to replace my old boiler and was advised by my friend to purchase a Firebird.
Well I couldn't be happier it's good quality unit in my kitchen, its really efficient and oil prices today I am thankful.
I definitely recommend the kitchen boiler

I would have liked to give Firebird less than 1 Star but the rating system won’t allow that. We have had nothing but problems with this boiler, another engineer on their way to fix the thing. We usually have to have the Firebird boiler repaired about every 4 months. Absolutely useless!

Excellent boilers, been fitting these boilers for over ten years,excellent surrport from company and gary

I am very impressed with the quality of the boiler,
It's stylish and has a much better casing than my old one.
It's very quiet and seems to have saved me some oil.
Thanks Firebird

UPDATE.
Firebird phoned me within 24 hours and their engineer arrive before mid day. He was very knowledgeable - fixed the latest problem and gave me some recommendations to improve the system and avoid problems.

I accept that things go wrong - the recovery by Firebird has been excellent - exceeded my expectations.
............

Disaster. The worst piece of equipment I have ever purchased. We have had 8 engineer visits in three years - over and above service visits. The fittings leak. Constantly losing pressure. Refuses to fire up. Today we found another leak that has run across the floor and ruined the utility room vinyl. See the photo with plastic cups to catch continuous leaks A piece of garbage.

we have a new build property and have been here ten months. We have a firebird oil fired boiler. Had a couple of minor niggles, Matthew at firebird customer service was on the case straight away and resolved things immediately, the same day I contacted him. Absolutely brilliant service. Responded to my email within minutes. Very nice man to deal, good company to me deal with.

Have a Firebird boiler which is approx 6years old. Serviced sept 21, lockout issues ever since. After several visits from other engineers but issue still not resolved contacted Matthew at FB who sent Steve from Heattech (boiler whisperer) who recognised the issue within 1 minute). Fuel pump. Am confident that the issue is resolved now as Steve took the time to educate and show me the issue.

I am struggling to believe some of the previous reviews of the boiler and service this company offers.

I own multiple properties across the country and always fit Firebird Heating Products. I have been using them for ten years. Yes I have had some breakdowns within a warranty period but I have to give it to them customer service was awesome and within a few days an engineer had attended and solved the issue.

I have properties with a different make and I have to wait 2 weeks for a warranty call this is quite normal.
I recommend Firebird every time over any other makes.

Very disappointed with my firebird boiler
Once the warranty ran out the controller packed up.
And shortly after that the thermostic valve failed and now no hot water
The installer that recommended this brand is so embarrassed to have recommended it
Only consolation we have 3 boilers here and only 1 firebird . For sure future replacement will NOT be firebird

My Firebird Combi compact boiler was installed in 2017, when our kitchen was refitted. Despite annual servicing, it reliably breaks down at least twice per year. So much so, I am quite adept at figuring out how to troubleshoot some common issues and usually manage to get it going again. Failures including:

- 3 x Grundfos pumps replaced (1 x water, 2 x CH)
- Thermostatic bypass valve failure - yet to be fixed, but means the hot water runs very hot.
- Riello (burner) control unit - the original unit was replaced with an older style analogue unit, since then the burner has been reliable.

I am writing this review as one of the Grundfos 25-40/60 pumps has failed, this being the 4th time a water pump has packed-in. Whilst this is more likely a reflection on Grundfos build-quality, the reliability issue remains the same with this boiler. I have never bought such an unreliable contraption before, and I have had a long line of Alfa Romeos.

The plumber who initially recommended Firebird, no longer recommends the brand as he has concluded that he keeps having to revisit them too often for repairs and its made him look bad.

Superb products and excellent customer service. Can not recommend Firebird enough as a company. Thanks

Amazing company with the best customer service team. nothing is to much trouble and support is always superb. We only fit there boilers these days because of there quality and reliability and gustomer service

We had a Firebird boiler fitted in October 2019 and since January 2020 we have had ongoing issues. Engineers have visited our house and had to order & fit numerous parts to the boiler but still it is not sorted. My husband & I are in our late 60's and my husband suffers with severe arthritis which is affected by the cold. On 1st January 2022 the boiler broke down again & we are without hot water & heating. We will need to wait for the engineers & Firebird to open after new year before getting anyone to do something so once more we are sitting in a cold house! We have constantly been in touch with Firebird during the last 2 years about the boiler & received an email in December 2021 after another breakdown, stating that they will send an engineer out in January 2022 as a 'gesture of goodwill' because the boiler is outside their 2 year warranty. Considering they are well aware of the ongoing problems & the fact that we have been in a pandemic during which in the months of lockdown we were unable to get any resolution they should be extending their warranty and fitting a new boiler! I definitely would not recommend buying this product.

Well I'm still waiting for someone from Firebird to contact me!

I phoned Firebird today 5.1.22 as they sent another part to be fitted which arrived today but still didn't solve the issue. We now have to wait for yet another part to arrive tomorrow (which incidentally was fitted in December). Firebird have spent the past 2 years sending parts to try & fix the boiler but have failed to do so. Now is the time to replace the boiler or refund & compensate for a boiler which is unfit for purpose!

5 days without heating or hot water not for the first time.

We had a new Firebird Enviromax Combi boiler fitted during the Summer/Autumn of 2015 following a local heating engineer recommendation. He brought round the local rep Gary to have a look first and he confirmed that it would be great for us after having a Worcester Bosch for 20 years plus which needed replacing. However, since having the Firebird we have had numerous problems with it - regularly breaking down each year, and today - Boxing Day! - it has yet again locked out. I was only serviced 2 weeks ago. It is very unreliable, and when we originally complained about it as it kept breaking down we tried to get Gary out again and he wouldn't return our calls. All he was interested in was getting a sale. We are now planning on having it removed after 6.5 years of appalling reliability. We will never have a Firebird again and are planning on going back to a Worcester boiler. Don't buy one - they are rubbish.

We have had a series of problems with our boiler in the two years since installation but have enjoyed a relatively trouble free period for some months. Then we found a leak. Fortunately we managed to stop the leak and after adjusting the water pressure the hot water was restored. A day later the heating failed to come on and three days later an engineer came out. He got it to switch over to heating at midday. By late afternoon it failed again. Another engineer came out two days later. He changed a part but no success and then asked me to check the taps for any dripping since it was obvious to him that the call for hot water was taking preference. I checked and reported negative. So came the crushing assessment that we had a leak in our hot water pipe somewhere in the system. He tried one more test involving our shower controls and came upstairs. At which point I noticed that the bath tap ( one of those round ones that turns to open and close ) was indeed trickling. I had failed to adjust the on /off control properly to the off position. Problem solved. This may well have been the problem on previous occasions and could explain an intermittent and seemingly random problem with heating failing to come on. Thank you Kenny for solving the problem and explaining so much about the inner workings of the boiler to us. Thanks too to Customer Service for courteous and relatively prompt service at a busy time of the year.
We have now learned how to check and address a small list of potential problems including checking for dripping taps giving us a measure of control before having to call customer service.

Amazing customer services and fantastic technical hub. (Brian)

Firebird Enviromax Combi Boiler - Lock Out Error.
Called customer services to discuss the fault on Thursday, parts arrived Saturday morning day. I returned to the customer the same day to fit them. No further lock out issues - result!
Exceptional Customer service. Happy Heating Engineer and a very Happy warm customer. 5 Stars