Firepitsurplus Reviews 118

Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!

Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.

This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.

I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!

The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!

I’m absolutely thrilled with my beautiful new fireplace! it was the perfect replacement for our old one! The delivery was incredibly fast, and the customer service was top notch from start to finish. I couldn’t recommend this more highly, everything exceeded my expectations!

If I could give 10 stars I would, amazing customer service, ultra fast responses, high quality fire pits, truly leveled up the feel of my home. Hope to work with this phenomenal small business again.

Very knowledgeable, quick response and best prices on line! We love our fire pit in our Tampa, Florida home. Thank you

Buyer beware. The company advertises free shipping and I received confirmation of my order, including free shipping the date of purchase, but they refused to honor the order days later unless I agreed to pay shipping on the product.

The hearth pad was $330, over the $199 free shipping threshold. Again, another misrepresentation by an untrustworthy company

Do not buy from this business. We ordered a fire pit the end of December 2024 and still have not received it. It was not listed as back ordered when we purchased it but after never receiving communication about shipment I called early January and was told it was back ordered. We have never received any updated information from them. Now it’s February and I’ve still not had any communication from them. Starting to wonder if this is a fraudulent website!

Tiffany (the owner) was quick to respond over chat and matched the price of a competing website. Shipping was fast. Really appreciated their shipping guidance video. The firepit arrived in perfect working shape! I was a little nervous, since these guys didn’t have any reviews outside of their own website, but I had a great experience with them, so I wanted to make sure I shared it.