Excellent service and fantastic customer care. I have had the loft insulation since September, and it is very warm, and a great investment. Any issues or queries, the company is always available... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... Toon meer
Bedrijf heeft geantwoord
Had im roof insulated by first stop they did a fantastic job. Upon coming back at my request to check it, they found my fiberglass was covered in mould and is being replaced. Couldn't recommend first... Toon meer
Bedrijf heeft geantwoord
The 2 window installers ( Robert Crick and Ben Bushell) arrived at the time they gave and did a good job on fitting my 2 wiindows. They were courteous and polite throughout the installation and clean... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!
Contactgegevens
4,9
Uitstekend
110 reviews
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic Service
Jared and First stop were efficient and very friendly. I would highly recommend Jared and First stop. My loft insulation was completed on time and in a very efficient manner 🙂 Thank you
13 december 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Reps,
Thank you so much for your kind words! We're thrilled to hear that you found Jared and our team efficient, friendly, and reliable. Every single recommendation means the world to us, and we're delighted that your loft insulation project was completed to your satisfaction.
We appreciate your trust in First Stop, and we're here for any future home improvement needs you may have. Thanks again for choosing us!
Warm regards,
Dom@FirstStop
Very prompt service
Very prompt service. Installers managed to insulate in impossible roof spaces. 3 monthly site visit today shows that humdity levels in roof spaces have dropped. House feels warmer too! Thank You
22 februari 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Garrett,
I hope this message finds you well. Firstly, I want to express our sincere gratitude for taking the time to leave such a wonderful review. It truly warms our hearts to hear about your positive experience with our loft insulation service.
We're thrilled to hear that our installers were able to navigate those tricky roof spaces and successfully insulate them, and it's even better to learn that the humidity levels in your roof spaces have dropped as a result. Your comfort and satisfaction are our top priorities, and we're delighted to know that your house now feels warmer and more welcoming.
Regarding George's observation about the external roof needing attention, rest assured that we take such matters seriously. As part of our carefree plan, our office will be in touch with you shortly to arrange for the necessary roof remedial work at absolutely no cost to you. Your safety and the integrity of your home are of utmost importance to us, and we're committed to ensuring that everything is in top-notch condition.
Once again, thank you for choosing us for your insulation needs and for sharing your positive feedback. It means the world to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Dom@FirstStop
We had our loft Insolation and roof…
We had our loft Insolation and roof spayed with First Stop. They did a professional job , and saved us the added expense of having our sola panels removed and stored while the roof was being treated.
We were really impressed with the job, our roof looks like it's new. And we have had a number of comments from neighbours and friend asking if the roof is new. Outstanding service and they provided a follow up service, to ensure we were happy with the work. I would highly recommend First Stop home improvements.
1 februari 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr&Mrs Nichols,
Thank you so much for sharing your experience with us! We're thrilled to hear that you're satisfied with the loft insulation and roof spray we provided through First Stop Home Improvements. Our team always strives to deliver professional and outstanding service to our valued customers like you.
It's wonderful to know that our work not only met but exceeded your expectations, leaving your roof looking as good as new. We're delighted that your neighbours and friends have also noticed the transformation and have been asking about it.
At First Stop, customer satisfaction is our top priority, which is why we make sure to go above and beyond to provide exceptional service. We appreciate your recommendation and are grateful for the opportunity to serve you. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for your patience and loyalty. We look forward to serving you again in the future and continuing to exceed your expectations with our services.
Best wishes,
Dom@FirstStop
Insulation Assessment
Had Jared the insulation assessor come round to assess my insulation on Wednesday 17th January, after having the appointment cancelled twice due to car issues and illness. He was very polite and professional. The results were rather surprising, considering my house is only 5 years old, with moisture levels of the timber being around 14 and the heat in the loft being higher than it should, which suggests a lot of heat is being lost. It certainly makes you wonder about the quality of craftmanship these days. Jared even said the builders had constructed some kind of work-horse in the loft which they had never dismantled! Unfortunately, at this moment in time, the price is just far too great for me to proceed with the proposed works, which included Open Cell Insulation, boarding a third of my attic space and a loft hatch and ladder. Perhaps I will be able to proceed at some time in the future.
17 januari 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Sir,
Thank you so much for taking the time to share your experience with Jared, our insulation assessor. We truly appreciate your detailed feedback and the opportunity to better understand your situation.
We're delighted to hear that Jared was able to provide a polite and professional service during his visit to assess your insulation on Wednesday, January 17th. We apologize for the inconvenience caused by the rescheduling of appointments due to unforeseen circumstances, and we appreciate your understanding.
Your insights into the condition of your home, especially considering its relatively young age, are indeed surprising. It's disheartening to learn about the moisture levels and heat loss issues, and we understand the concerns you may have regarding the craftsmanship. Jared's observation about an undisassembled work-horse in the loft is certainly eyebrow-raising and highlights the importance of thorough assessments.
We completely understand that the proposed works, which included Open Cell Insulation, boarding a third of your attic space, and installing a loft hatch and ladder, may not be feasible for you at this moment. We want to assure you that we respect your decision, and we completely understand that budget constraints play a significant role in such considerations.
Please rest assured that we value your feedback, and we are here to assist you whenever you are ready to proceed. We're committed to delivering the highest quality service and ensuring your home remains comfortable and energy-efficient.
Once again, thank you for choosing our services, and we look forward to the possibility of assisting you in the future. If you have any further questions or concerns, please feel free to reach out.
Warm regards,
Dom@FirstStop
First Stop Home Improvements - Loft insulation in a tight space.
First Stop Home Improvements have carried out a loft insulation contract for us. This was carefully managed, with a visit from the surveyor and within two days the work was completed. The access to our loft space is fairly limited, but was not a problem for the contractors. The very old fibre glass insulation was carefully removed and new fibre glass insulation installed, including into areas that had not been insulated previously. The men worked very cleanly laying dust sheets and hoovering up after they had finished. Altogether an excellent job. Thank you very much to all concerned.
12 januari 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Thackray,
Thank you so much for your positive feedback! We're thrilled to hear that our team at First Stop Home Improvements provided excellent service during the loft insulation contract. We're dedicated to meticulous work and efficient management, and we're delighted that the access limitations were not a hindrance for our contractors.
It's wonderful to know that the removal of the old fiberglass insulation and the installation of new insulation were carried out with care and attention to detail. We appreciate your acknowledgment of our team's cleanliness and professionalism in laying dust sheets and ensuring a tidy space after completion.
Your satisfaction is our priority, and we are grateful for the opportunity to enhance the energy efficiency of your home. Thank you for choosing First Stop Home Improvements—we truly appreciate your kind words.
Best regards,
Dom@FirstStop
Loft Insulation Survey
Clear and patient explanation of service, thorough survey, and explanation of work suggested to be undertaken. No pressure to make immediate decision. Plan in place to review and follow up. Altogether a good experience.
7 december 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Beeny,
Thank you for sharing your positive experience with our service. We're glad to hear that our clear and patient explanation, thorough survey, and pressure-free approach contributed to your satisfaction. We appreciate your trust in us and look forward to reviewing and following up on the plan. If you have any further questions or concerns, feel free to reach out.
Best regards,
Dom@FirstStop
Antwoord van First Stop Home improvements Ltd
Hi Mr Brown,
Wow, thank you for such a heartwarming review! 😊 We're absolutely thrilled that you're happy with our work and consider us true professionals. Your kind words mean a lot to us, and we're here anytime you need assistance. Cheers to a job well done and satisfied customers like you!
Warm regards,
Dom@FirstStop
Excellently prepared and undertaken Loft Work
Initially well organized, before and after, by Kearna Popat.
Future work details well organized by Jared Hendrickson.
Two workers undertook long and excellent Loft work.
1 december 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Twambley,
Thank you so much for recognising Kearna Popat's excellent organizational skills both before and after the project, as well as Jared Hendrickson's meticulous planning for future work. We're delighted to hear that the two workers dedicated themselves to long and excellent loft work. Your appreciation motivates us, and we're grateful for the opportunity to serve you. If there's anything more we can do, please feel free to let us know.
Warm regards,
Dom@FirstStop
Roof Insulation
The assessor, was very professional and polite. He explained everything to us clearly, including showing us pictures of the loft. He explained how the insulation would benefit us and gave us a quote for the work. The guys who did the spraying of the insulation where very polite and friendly, the work was completed in a couple of hours, and they tidied up after themselves. The 10 year Roof Insurance was a bonus. We were very please with the work done, and would gladly recommend this service to others.
17 november 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Large,
Thank you so much for your kind words! We're thrilled to hear that your experience with our assessor and the insulation team was positive. Your satisfaction is our top priority, and it's gratifying to know that the clear explanations, pictures, and professional service left a positive impression.
We're delighted you found the team polite and friendly, and the efficiency in completing the work in a prompt and professional manner. The added bonus of a 10-year Roof Insurance is designed to provide you with peace of mind.
Your recommendation means the world to us, and we truly appreciate your trust in our service. If there's anything more we can do for you or anyone you know, please feel free to reach out.
Warm regards,
Dom@FirstStop
Good because of communication skills…
Good because of communication skills and honesty
21 november 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Rose,
Thank you for your positive feedback regarding our communication skills and honesty. We greatly value transparency and effective communication as essential elements of our service. Maintaining high standards is a priority for us, and we're committed to upholding these values in every aspect of our work. We genuinely appreciate your trust in our commitment to excellence.
If there's anything more we can do for you, please don't hesitate to let us know.
Warm regards,
Dom@FirstStop
Couldn’t be happier with the roof…
Couldn’t be happier with the roof coating. The 10-year care-free roof plan is a brilliant offering. Highly recommend this company!
10 november 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Doyle,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're extremely happy with the roof coating and find our 10-year care-free roof plan to be a brilliant offering.
Your recommendation means the world to us, and we're here to ensure your satisfaction throughout the entire 10-year period. If anything arises or if you have any questions, please don't hesitate to give us a call. We truly appreciate your trust in our services.
Warm regards,
Dom@FirstStop
Jared explained everything really well…
Jared explained everything really well and was friendly and very knowledgeable
2 november 2023
Review zonder uitnodiging
Jared Hendrickson the insulation…
Jared Hendrickson the insulation assessor had a very nice manner about him.He explained everything in simple terms. And will be going a head with the insulation next week
8 november 2023
Review zonder uitnodiging
Jarred was informative polite…
Jarred was informative polite thoughtful
Not sure I’m qualified enough on roof insulation to actually understand all of it
I also wasn’t quite sure the droplet marks on the inside of my hatch entrance to the loft was caused by moisture think it’s where we had put essential oils on the inside of the hatch when renewed it we shook a load on that’s the only thing I would disagree with that he said it was moisture droplets I disagree
The workman that sprayed the foam in was very efficient also clean and tided the work carried out all seemed to be done in a professional way
At the moment to be honest I don’t think my house feels any warmer that it did before having the roof insulated perhaps that will change in the coming weeks
1 november 2023
Review zonder uitnodiging
No pressure salesman!
The assessor, Jared, was very professional and polite. He explained everything to me clearly including showing me pictures of my loft. He explained what kind of insulation would benefit me and gave me a quote for the work. He was candid and never put any pressure on me whatsoever. Very pleased with the experience.
27 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Hi Mr Hood,
Thank you for taking the time to share your experience with us! We're delighted to hear about your positive interaction with our assessor, Jared. Providing professionalism, clarity, and transparency is at the core of our service values, and it's great to know that Jared lived up to your expectations.
We understand the importance of making informed decisions, and we're committed to ensuring that our clients have a clear understanding of the work we recommend. We believe in providing honest assessments without any pressure, so you can make the right choices for your needs.
Thank you for choosing us for your insulation work, you can trust that we'll deliver the same level of professionalism and quality service throughout the project. We appreciate your trust in us and look forward to the opportunity to serve you again in the future!
Best wishes,
Dom@FirstStop
Initial assessment
Jared was extremely polite and curtious and assessed our loft and explained his findings and recommendations in a very coherent manner.
27 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Norton,
We're delighted to hear about your positive experience with Jared! We hold a high standard for professionalism and clear communication. Providing courteous and coherent assessments is fundamental to our service, and we're glad Jared exemplified these values during your loft assessment.
If you have any further questions or decide to proceed with our recommendations, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to assist you every step of the way. Thank you for choosing us for your loft assessment needs!
Best wishes,
Dom@First Stop
Loft insulation North Hampshire
From the moment Sam came to see us we had a positive experience from the company. Jason and Rob, the installers, deserve a five star on their own. Having booked a start time of 9.15 am they turned up within five minutes having left Cardiff at 7am. They were friendly, worked hard and left everything clean and tidy. The staff in the office were also friendly and helpful. Our bungalow is definitely warmer when the heating is switched off.
6 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
We can't thank you enough for your incredibly kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that Sam, Jason, and Rob, along with our office staff, made such a positive impression on you.
At First Stop, we're committed to providing not just a service but a memorable experience for our customers. Your feedback serves as a great motivator for our team to continue delivering the best.
Knowing that your bungalow is now warmer when the heating is off is a testament to the effectiveness of our services, and we're delighted that we could make a difference for you.
If you ever have any more needs or questions in the future, please don't hesitate to reach out. We're here to serve you with the same level of dedication and excellence. Thank you for choosing us and for your trust in our company.
Warm wishes,
Dom@FirstStop
Knight in shining armour
Came on time work was carried out without any hassle, premises left clean & tidy. All staff I dealt with were very friendly, helpful and polite.
Ian went that extra mile for me and became my Knight in shining armour when I foolishly locked myself out when moving the car for him to start work. He tried everything to see if entry could be found elsewhere. He phoned a colleague, then finally a local locksmith. I hope I’ve learnt a very costly lesson not to leave keys in back of locks.
12 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Neave,
Thank you so much for your kind words! We're delighted to hear that your experience with us was seamless, and the work was carried out without any hassle. We take pride in maintaining a clean and tidy work environment.
Ian is truly a gem, and we're glad he could assist you in a challenging situation. Going the extra mile for our clients is at the core of our values, and we appreciate your understanding during that unexpected moment. If there's anything more we can do for you in the future, please know that we're always here and ready to assist.
Warm regards,
Dom@FirstStop
Sam came to visit me today,extremely…
Sam came to visit me today,extremely nice gentleman very polite and knowledgeable.
16 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Double,
Thank you so much for your kind words! We're thrilled to hear that Sam made a positive impression during his visit. Being described as an extremely nice, polite, and knowledgeable gentleman is a testament to his dedication and professionalism.
We're fortunate to have Sam as part of our team, and we appreciate your acknowledgment of his outstanding qualities. If you have any further questions or if there's anything more we can assist you with, please feel free to let us know. We're here to help!
Warm regards,
Dom@FirstStop
Thank you all at First Stop
Thank you all at First Stop. We used this company some time ago and just had our external roof remedied and coated. It looks fantastic !! Would highly recommend then for roofing and insulation work. Beat wishes to the team.
3 oktober 2023
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Coutinho,
Thank you so much for your kind words and for choosing First Stop once again for your roofing needs! We're thrilled to hear that your external roof remediation and coating resulted in a fantastic outcome. Your recommendation means the world to us, and we're grateful for your trust in our services.
If there's anything more we can assist you with in the future, please don't hesitate to reach out. Best wishes to you as well, and thank you for being a valued part of the First Stop family!
Warm regards,
Dom@FirstStop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.