Excellent service and fantastic customer care. I have had the loft insulation since September, and it is very warm, and a great investment. Any issues or queries, the company is always available... Toon meer
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Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... Toon meer
Bedrijf heeft geantwoord
Had im roof insulated by first stop they did a fantastic job. Upon coming back at my request to check it, they found my fiberglass was covered in mould and is being replaced. Couldn't recommend first... Toon meer
Bedrijf heeft geantwoord
The 2 window installers ( Robert Crick and Ben Bushell) arrived at the time they gave and did a good job on fitting my 2 wiindows. They were courteous and polite throughout the installation and clean... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!
Contactgegevens
4,9
Uitstekend
110 reviews
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Pleasantly surprised …
Harrison came out to review the state of our loft insulation. He was very thorough and tested everything and gave us a complete bill of health. We were impressed by his knowledge and learned a lot as he checked things. Although we did not need any further insulation I would certainly approach the company again if and when we need building help in the future.
8 april 2025
Review zonder uitnodiging
Great job, well done. Looking forward to next winter.
I was pleased with the efficiency of the initial survey and the explanation of how the insulation could be upgraded. Moisture in the loft was an issue, although I was not aware of it. I was aware of concerns with foam insulation sprayed on the inside of the roof. Two guys visited and this was all removed. The timber work was treated and SuperQuilt Blanket insulation with vents was stapled on the inside of the roof. It took about a day and a half. The larger amount of time was the foam removal. The original assessor, on a return visit, was able to register a 15% to 0% drop in the fibreglass moisture content. The wooden frame moisture had dropped from 7 to 6
11 december 2024
Review zonder uitnodiging
First stop did an absaloutley fantastic…
First stop did an absaloutley fantastic job, on our roof, with our chimney and finally insulating our loft. House is significantly warmer when the heating is off. Energy bills have been cheaper. We couldn't recommend first stop enough for any roofing or insulation work.
28 maart 2025
Review zonder uitnodiging
Lads did an outstanding job
Lads did an outstanding job, they were done in only a day. Ceilings are all intact lol. House has been warmer and more efficient since. Issues in our loft I.e moisture have been resolved. I would very much recommend first stop for insulating your home.
25 maart 2025
Review zonder uitnodiging
We are very happy with the loft and…
We are very happy with the loft and eaves insulation that First Stop provided. I was particularly impressed with workman. The fibre glass moisture level has dropped to zero and it looks really good
14 maart 2025
Review zonder uitnodiging
Very happy with the service provided by…
Very happy with the service provided by first stop. My Installers were very clean and tidy. The issues in my loft are on the mend and being resolved. Would very much recommend to anyone, couldn't be happier.
18 februari 2025
Review zonder uitnodiging
First stop did a fantastic job in our…
First stop did a fantastic job in our loft. Workman were very tidy. Would very much recommend our house is much warmer.
17 februari 2025
Review zonder uitnodiging
Extremely satisfied
The installation process was very smooth and the area was left clean and tidy. Since the installation, the temperature in the loft has remained steady and we have noticed a drop in our fuel/heating usage. I would certainly recommend them!
10 januari 2025
Review zonder uitnodiging
Excellent work from First Stop
Excellent work from First Stop, after three visits problems are all resolved. Moisture levels in loft down to very acceptable levels. Insulation doing its job and the roof treatment has sorted out the moss and the roof now looks new.
Customer satisfaction from myself is five star.
They do need to work on the first contact with the receptionist who can sometimes be abrupt and defensive. Once referred to the relevant manager, all is resolved.
3 december 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Hi Mrs Fisher,
Thank you so much for your kind words and valuable feedback! We’re thrilled to hear that you’re satisfied with the work we’ve done, and it’s fantastic to know the insulation and roof treatment are performing as expected. Your five-star satisfaction truly means a lot to us!
We completely agree with your comments regarding the receptionist. As part of our expansion, that staff member was on trial, but unfortunately, we had to let her go as she didn’t meet the high standards of customer service we expect here at First Stop.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing First Stop!
Harrison visited to discuss inspect the…
Harrison visited to discuss inspect the loft very friendly and approachable. Delivered the results very nicely and provided a very acceptable quote with help from Farhan.
Would definitely recommend
29 oktober 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Thank you so much for your wonderful feedback and for recommending us. We’re delighted to hear that Harrison’s friendly approach and expertise, along with Farhan’s assistance, made your experience a positive one. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you again for choosing us. Best wishes,Dom@FirstStop.
The experience I have had and received…
The experience I have had and received from all the staff at First stop home improvements has been above and beyond. Harrison has come to retest after a very successful insulation install, and explained in great detail and shown us how the products used have corrected the issues we had.
21 augustus 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Sir Jeremy Elwes,
Thank you for your kind words and thoughtful review. We are truly grateful that you took the time to share your experience with us.
Hearing that your experience with First Stop Home Improvements has been "above and beyond" is exactly what we strive for with every project. I'm so glad to hear that Harrison was able to provide such thorough follow-up after your insulation install, ensuring that everything was not only successful but also helping you understand how the products have corrected the issues you faced.
Your satisfaction is our top priority, and it means the world to us to know that you are pleased with the results. We will be sure to share your feedback with the entire team, as it will undoubtedly inspire them to continue delivering exceptional service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you once again for your trust and for choosing First Stop Home Improvements.
Warm regards,
Dom@FirstStop
We had a mixed experience ,the…
We had a mixed experience ,the explanation about what would happen with the work and how it would improve our insulation was excellent .The team that came to undertake the work cleared all the old fibre glass insulation and tidied up after . They then fitted the new insulation and we were pleased with it , unfortunately about a month later it was falling down .We learned they had been outside contractors not part of the companies own team and they apparently didn't have a proper knowledge of the product which was inside out and fixed with gaffer tape .
After an assesment from a fitter from First Stop's own team he advised it would need a complete refit by one
of the companies teams .
This was undertaken by 3 of First Stop's own fully trained staff,2 weeks later,who worked extremely hard to rectify the work to the highest standard .We would recommend the company when they use their own team who carried out the work to the promised highest standard .We have had no issues since they undertook the work and we are very happy with the completed installation 😀
3 mei 2024
Review zonder uitnodiging
Mr Jared Hendrickson from First stop…
Mr Jared Hendrickson from First stop home improvements by appointment came to see me to assess my loft for insulation. An American man ,enthusiastically and very much engaged in the task ahead looked and inspected my loft. I was concerned that I would not understand his findings. But much to my surprise I did. Jared explained with pictures he’d taken and a diagram on paper, what was going on. He very much made me feel at ease and under no pressure, he explained in layman’s terms so that I understood what was needed to be done and as to why.He patiently listened to my questions and answered them well. Definitely an asset to the company.very impressive, very much a people person. Nothing too much trouble .A good communicator.
28 juni 2024
Review zonder uitnodiging
Visit today at Delmonden by Jared Hendrickson
We were visited today by Jared Hendrickson who explained thoroughly and politely about what the company could do for our rather difficult roof spaces, and he showed us an impressive sample of your loft insulation.
We shall not be living here for very much longer and shall probably leave roof insulation to future residents. We would certainly recommend your company to anyone.
11 juni 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Aspinal,
Thank you for sharing your experience with Jared Hendrickson during his visit today. We are delighted to hear that he was able to thoroughly and politely explain how our company can address the challenges of your roof spaces, and that you were impressed with the sample of our loft insulation.
Even though you may not be staying in your current home for much longer, we truly appreciate your willingness to recommend our company to others. It means a great deal to us.
For future clients who may be reading this, I want to reassure you that our team is dedicated to providing top-notch assessment services, impartial advice, and high-quality products. Whether you are facing difficult roof spaces, like Mrs Aspinal, or any other insulation challenges, we are here to help. Our goal is to ensure that every client feels confident and satisfied with our solutions.
Thank you once again for considering us and for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Dom
Roof instalation
sam kirby came today was very honest explained everything in detail would recommend this company for good work and after service
17 mei 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Shurmer,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with Sam Kirby and our team. Honesty and detailed explanations are core values we strive to uphold, and we're glad to see those efforts reflected in your experience. We pride ourselves on delivering high-quality work and excellent after-service support. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. Best wishes, Dom@FirstStop
Sam Kirby came and explained everything…
Sam Kirby came and explained everything well and gave us first class service.
16 mei 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Wright,
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are thrilled to hear that Sam Kirby provided you with excellent service and exceeded your expectations.
Sam is a valued member of our team, and it's wonderful to hear that he was able to explain everything clearly and provide you with first-class service throughout your interaction.
We'll be sure to pass along your kind words to Sam and the rest of our team. Your satisfaction is our top priority, and we're delighted that we could make your experience with us a positive one.
If you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing us. We look forward to serving you again in the future.
Warm regards,
Dom@FirstStop
Impressive company
Really helpful and sorted out our issue. Very professional and quick. Would highly recommend. C Pomaro
21 april 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Pomaro,
I wanted to express my heartfelt gratitude for taking the time to leave a positive review about our service. Your words mean a lot to us, and we are thrilled to hear that we were able to sort out your issue and provide a professional and quick solution.
Your recommendation is truly appreciated, and it's feedback like yours that motivates us to continue delivering exceptional service to all our clients. Your endorsement goes a long way in helping others trust in our services.
I recall that you mentioned you weren't very confident with using the internet, thank you to to son-in-law for helping you reach us on Trustpilot! Your support is invaluable to us, and if there's anything we can assist you with, whether related to our services or any other matter, please don't hesitate to reach out. We're here to help in any way we can.
Once again, thank you for your kind words and for being such a valued client. We look forward to serving you again in the future.
Best regards,
Dom@FirstStop
Great customer service
Jurijs was thorough in his explanation of what my roof needed, a very pleasant young man. The work was started two days later by Dan, Sean and Lewis, they worked very long hours, were polite, and cleaned up after themselves.
17 april 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mrs Green,
We are immensely grateful for your kind words and for entrusting us with your roofing project. Your satisfaction is our utmost priority, and we're thrilled to hear about your positive experience with our team.
Jurijs is indeed dedicated to providing thorough explanations and ensuring that our customers understand the scope of the work needed. We're delighted that he could assist you effectively and make your experience a pleasant one.
Furthermore, we couldn't be prouder of Dan, Sean, and Lewis for their hard work and commitment to excellence. It's heartening to hear that they not only worked diligently but also maintained politeness and left your property spotless after completing the job.
At First Stop, we strive to deliver not only quality workmanship but also exceptional customer service from start to finish. Your feedback serves as a testament to our team's dedication and professionalism.
We want to assure you and others reading that your satisfaction and peace of mind are paramount to us. Should you have any further roofing needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing us for your roofing project. We truly appreciate your trust and look forward to serving you again in the future.
Warmest regards,
Dom@FirstStop
First Class First Stop loft insulation
The salesman Sam explained the insulation product, price and installation procedure clearly with no frills or flannel.
The office staff fitted dates around our availability and were not phased by last minute changes.
John, Nick and Harrison, the installers, worked at pace in very difficult conditions. The outside weather was atrocious, constant rain hampered the transfer of the insulation product from their van to our home. All the time the men were pleasant and mindful of the impact on our living. They cleaned up during the day when they felt it was needed and left our home very neat and tidy overnight as well as on job completion. An industrial vacuum cleaner would have been helpful but they managed.
The three men worked as an efficient, cohesive team for two and a half days of Very Hard Work. Excellent
28 maart 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Cowley,
Thank you so much for your kind words regarding your experience with our team. We truly appreciate your feedback and are thrilled to hear that you found Jurijs thorough and pleasant and that Dan, Sean, and Lewis worked diligently to complete the job to your satisfaction.
At First Stop, we strive to provide the best service to all our clients, and it's wonderful to hear that our team's professionalism and dedication met your expectations. We understand that embarking on any roofing project can be a significant decision, and we're delighted that you found confidence in our team's abilities.
Your feedback serves as a testament to the hard work and commitment of our team members, and we're grateful for the opportunity to have served you. We take pride in delivering quality workmanship while ensuring a positive and respectful experience for our clients.
For any future prospects considering our services, we want to assure them that they can trust in our team's expertise, professionalism, and dedication to customer satisfaction. We are committed to providing thorough explanations, courteous service, and meticulous attention to detail, ensuring that every project is completed to the highest standard.
Once again, thank you for choosing First Stop for your roofing needs and for sharing your positive experience with us. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Dom@FirstStop
Honest and informative
Jared Hendrickson, came to assess our loft space and was extremely informative , thorough and understanding.the breakdown of works needed and realtime information inline with my own knowledge as an architect really made me feel assured of their honesty as a company as a whole.
5 april 2024
Review zonder uitnodiging
Antwoord van First Stop Home improvements Ltd
Dear Mr Long,
I wanted to extend my sincere gratitude for sharing your experience with Jared Hendrickson's assessment of your loft space. Your feedback is incredibly valuable to us, and we appreciate the opportunity to have served you.
It's wonderful to hear that Jared's assessment was informative, thorough, and understanding. We take pride in ensuring that our clients feel confident and well-informed throughout the process, and Jared's dedication to providing clear explanations is a testament to our commitment to transparency and honesty.
As an architect yourself, we understand that you have a keen eye for detail and a deep understanding of construction processes. We're delighted that Jared's breakdown of the necessary works resonated with your own knowledge and provided you with reassurance regarding our company's integrity as a whole.
At First Stop, we strive to exceed our clients' expectations by delivering not only exceptional service but also peace of mind. Your confidence in our honesty and professionalism means the world to us, and we're grateful for the opportunity to have earned your trust.
Should you have any further questions or require assistance with your loft project or any other matter, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you once again for choosing First Stop, and we look forward to serving you in the future.
Warm regards,
Dom@FirstStop
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