Fitstraps Reviews 

Ordered a strap on 11th April and still no sign of it, despite chasing up twice via email. No response from the company and no refund. Awful customer service.

Ordered a replacement watch strap for my Garmin Approach S62. The strap arrived in the post a few days later and does the job!

No communication, no delivery, tracking number is not genuine.
I think this is a scam site!
Avoid them!

i have not received my watch strap and have chased up twice by email

I order a product on 1st April. I have not yet got it (30th April) . I have sent emails twice chasing delivery two weeks ago but have had no response.

All I want is my money back but no one at the company will talk to me.

Are they a real company?

Initial order never arrived and was replace with a new order 3 months later. Second attempts took 3 months to deliver. Way beyond acceptable

Website found online. Appeared legit and UK address, so placed order. Despite being given a tracking number, it is not trackable and order never arrived. I contacted their customer service email address (a Gmail address!) with no response.
The amounts involved may be small, however I believe this to be a scam site. I've looked for the address on Companies House and no mention of the Fitstraps company being based there. It also does not appear to be a registered company. I've reported the site to Action Fraud (police) and to the National Cyber Security Centre.

Item never arrived. No tracking link. No response to any customer queries. Avoid at all costs.

Scam site. Paid for strap, paid for expedited delivery. No sign of strap being delivered and no reply to several emails to customer service. Dony watse your time and don't give your money to these criminals.

I ordered on 21 March and paid online. I've used them before with no problem but this time I only received 2 items out of the three ordered and 9ne of those was wrong.
I've emailed and written to the them but had no response.
Today I spoke to Citizens Advice who will contact Trading Standards and advised me to contact my credit card company.

Ordered 3 straps only received 2 .Tried emailing messaging but no response . Am contacting PayPal / credit card company to dispute and perhaps get refund ? Do not buy from this company !

Absolute con artists! Took my money, didn't get the straps and no response to my emails!

I purchased 2 fitbit versa straps on march 17th and I'm still waiting for them to arrive! Contacted the fitstraps "help" desk and was ignored...twice!!

This isn't the first time I've used this company and had a poor experience so I have to take responsibility for already knowing they were terrible!! At least i got a straps delivered the first time...not the one I'd ordered but at least I got one!

Avoid! Avoid! Avoid!!

This is an advertising scam. Aviod at all costs. I purchased a strap paid upfront. No dispatch notification, no response to two emails about it, and now I'm going to dispute it with my credit card.

Received only 1 of 3 straps I paid for. No response from Fitstraps by phone or email. I wish I had seen these reviews before buying. I have now disputed the payment and reported to trading standards. This company should be taken down and the proprietor held accountable for losses of consumers.

I can only echo the comments made below. No correspondence whatsoever regarding the order. They have taken the monies but haven’t sent the items. I can only assume this is a scam.

I'm more than happy to change this if problem is resolved but I am frustrated that when trying to contact to chase an order which hasn't arrived, I am getting absolutely no response, so far to 3 emails, despite the website saying that they respond to emails within 24 hours. Fitstraps - please change my mind!

Cheap damaged straps, returned items, never refunded me

Recently ordered a silicone strap which did not arrive. Emails sent to seller with no response!!
Luckily I used PayPal for the purchase and have been able to claim a refund.
Avoid avoid avoid!!

This is a scam, company haven’t sent the goods despite sending a confirmation of delivery. They are not responding to any communication and I can not get a refund. Do not recommend using them

Items paid for and never arrived. Emailed and got no response. Claimed money back via my bank.