Fitstraps Reviews 

These straps are not the genuine article even though their website makes you think that they are. They are not fit for purpose as they will break within 2 months. Save your money and get them cheaper elsewhere. They will ignore all your correspondence and refuse to refund or replace faulty goods.
Avoid, avoid, avoid!

You pay top dollar thinking that you are getting genuine fitbit straps and all you get are cheap nasty items that are not fit for purpose.
Don't expect your item to last beyond 6 months! You can get the same quality as these from another site which accommodates the selling of cheap nasty stuff and it will cost a fraction of what these robbers charge and it will last you just as long.
Save your hard earned money and don't buy from these

The Consumer Rights Act 2015 sets out the rights of consumers in the UK, ensuring goods and services are of satisfactory quality, fit for purpose, and as described.

So why is this company getting away with continually sending customers' - whose money they have taken - items which they have not ordered and/or are not as described, and refusing to rectify their fault? These thieves need investigating and prosecuting.

never received the product that was bought.

emailed 3 times but never heard anything back

avoid at all costs!

Complete scam, avoid at all cost, do not answer emails, do not refund money!

Scam - fraud site. Do not give these guys money.

quick to bill my credit card but no tracking number and NO delivery even two months waiting. sent emails no response. total rip off of NZ$80.00

Good quality Strap, great price , very quick delivery & freindly communication 100%👍👍👍👍👍👍👍

Buyer Beware !!!!! Like others have experienced , this company has basically stolen my money . The Fitbit strap ordered for my daughter was stiff and didn’t fit easily so in good faith I returned it paying postage having emailed them 4 times with photo evidence of the faulty strap , return postage receipt and screen shot of bank balance initial payment . They have not responded despite my emails and it is now over a month .

Items arrived quickly but I’ve yet to open the packs as they are marked for a charge 5 not a charge 6 which is what I ordered. I appreciate these actually may be interchangeable, however I have both replied to the order email and raised a query through the website to ask this question, and weeks later, no one has come back to me. Very disappointing customer service,

I placed an order for 2 straps. But when I removed my old strap from my Fitbit the Fitbit broke. Once the new straps arrived, I didn’t open them up, I sent them straight back for a refund as I no longer needed them. I payed for recorded delivery and I haven’t received my refund. I have sent numerous emails and have not had any response.
Do not use this company!!!!
There is no way of contacting them and they are not to be trusted.

I ordered two straps and paid the money, but I have not received them yet, and it has been more than 15 days. I have emailed customer service several times, and there is no reply.

Sent the wrong strap (sent a strap for a Garmin Fenix 5 rather than a 6s). Have tried multiple times to organise an exchange, but they haven’t replied to any of my emails. Very disappointed and would recommend steering clear of this company.

Terrible customer service. I ordered two straps one fit fine and that why I gave them 2 stars instead of 1. However the other one doesn't work. I have sent them 3 emails using the two emails on their website, i sent the first 10 days ago now, but haven't heard back. I even contacted them on Instagram, but still no response. I can't return it until I get an email from them as that's the only way they allow returns. I will not use them again. They basically stole my money.

Buyer beware, took my money, no response to email and no strap.

I purchased a Garmin Fenix 5 Strap on 01/04/25 and I am still awaiting my purchase.
I have since emailed on across several email addresses three times without response. I have also managed to find a mobile number linked to the business that rings out.
Accepting that I may have to wait for this product I am disappointed that after the purchase there has been no communications related to this or my requests for information.
Be wary before making purchases on this site.

I sent a strap which didn’t fit back to them and emailed to let them know. It’s been nearly two weeks now and haven’t heard anything.

Sent the wrong strap and NO Re Fund !..
Sent strap back signed delivery as well ,
No response from them at all.
Apart from all there promotions they do on there vast range of straps.
But no Garmin fenix for me 😆

dreadful

no strap delivered after 6 weeks impossible to get hold of anyone about it despite 6 emails to them