Fitstraps Reviews 

I bought a strap and within two months it had snapped.
I have emailed the help email address multiple times and although their website claims it will respond within 24 hours, it’s been weeks and I have had no response

DO NOT USE this company! They took my order, money and I have no goods. Like others, they are still sending me emails. They haven't replied to my emails asking for my money back. Complete scam.

Strap broke after 2 weeks. . Contacted FitStraps twice, but no response.

FitstrapsUK have taken my money, not supplied the goods; not responded to emails, and not responded to a claim for repayment in the County Court. The County Court has now issued a judgment in my favour and has ordered FitstrapsUK to repay the cost of the goods plus the £35 court fee. Is it worth the hassle? - my guess is that FitstrapsUK rely on people giving up.

I placed an order on 15 July, my payment was taken, I received confirmation of the order. Two weeks later and still not received what I ordered. I sent an email asking them to investigate, despite the website stating emails will be replied to within 24 hours, I got no reply. I did a search on google maps for the company address, it doesn’t seem to exist. I’ll contact my bank to see if they can get my money back for me

Strap arrived was hard and cheap and nasty - looking nothing like original Fitbit straps. It broke after I’d used it twice. Contacted them to let them know numerous times but no reply at all. Advise if you paid by PayPal to try and get a refund that way. PayPal also has the email address of agartland at Hotmail.co.uk not that I have had any reply. AVOID.

Woeful. Took money then did nothing but send me marketing emails! Ordered a Garmin watch strap. Received order confirmation email but no shipping confirmation. Chased merchant several times via email (their only listed contact option) but no response within a month (despite claiming 24 hour response time). However they did manage to send me tons of marketing emails that simply served to wind me up given their lack of response! Arranged chargeback via credit card company. Total waste of time/effort. Suggest you shop elsewhere.

I wrote to the company twice to tell them that the fitstrap was faulty.
I had no reply
I had no apology
I had no replacement

I had delivered a strap that was the wrong colour and for the wrong watch so tried to organise for it to be swopped over.
4 emails with no response.
Ended up sending it back as it was useless to me and after a proof of delivery photo still awaiting refund and still no response.

Wish I had read the reviews first before placing a repeat order. Assumed the quality would be as good as previous orders. Within 4 hours of fitting the strap it completely snapped and fell off my wrist. I have now sent 3 emails and not had a reply to any of them..
Very much doubt I will hear back from them.
Will not be using them ever again.

Ordered two black straps for a Garmin 5s. Supplied with two turquoise ones. Am now on third e-mail to them regarding correct supply as I ordered. Zero response from them. Customer service is disgraceful. Web site claims response to e-mail in 24hrs. Rubbish.
Do not use them.

Brought 2 straps. Both lovely but one was clearly faulty before package was even opened. No response from the company re a replacement or refund. I’ve emailed, FB messengered them and on Instagram. Nothing. No response. Would not recommend purely for their customer service after sales responses which is non existent.

Absolute scam. Ordered two straps, received one. The company has completely ignored my multiple emails about it, not sent the item or given a refund. Complete joke. I'm so angry they have just stolen £28 from me.

The strap didn’t fit my watch and I emailed the company several times but never got a response.

I ordered a strap for my Garmin Instinct 2. 6 days later I received a strap for a Garmin Fenix! The package has a large label saying Fenix. I have complained but the response to customer service is as poor as their ability to properly fulfil orders as I still await any kind of response. Meanwhile I get offers to buy multiple straps at a discount (presumably if you buy enough one might fit?) and self adoration messages where the owner proudly proclaims his achievement in establishing his wonderful business. I don't think so!
I would avoid at all costs!

Ordered strap - delivered and fitted great but lasted less than 2 weeks! Not as flexible as genuine fitbit so just snapped on the holes!
Have tried to contact them to report as per address on website and helpdesk email but they do not answer.
Do not recommend.

This company are to be avoided. Didn't send my order, won't communicate. I have had to use my bank to claim my money back. Avoid rhem

I ordered a new strap which has never arrived. An incomplete tracking number was eventually sent. This company did not respond to emails or phone calls. I would have rated it no stars if I could.
Do not use this company!!!

Something has obviously gone very wrong with this company. Have ordered 3 times in past 3 years and only ever had a problem with one wrong strap which was replaced within a few days.
Recently though I've found that after a while the restraining loops on the band frequently break off and the band keeps detaching from the watch, despite the website saying they are always safe!
Went to make an order this week using reward points that had accumulated but the reward scheme is nowhere to be found on the website.
Have now found another company offering a bigger range at cheaper prices so will order there in future!

As always, great service.