Fitstraps Reviews 

Fitbit sh*t straps. Total scam company. Avoid like the plague.The returns address is Unit two, Earl Road, Rackheath, Norwich, NR13 6RT which takes you to an astronomy website owned by Nicholas Witte-Vermeulen
PSC

Great product (2 x Fitbit Charge 5 straps) and delivered very fast. This is my second order; the last strap I ordered was a long time ago and have worn every day so can vouch for their longevity. Overall very happy with my purchase.

I ordered a Fitbit strap back in March but it never arrived (it’s now November). I wrote to the customer support line numerous times to ask for either a refund or for them to send the product I ordered - no answer to any of my messages.

Bought a Fitbit strap that was faulty, as others have mentioned, just doesn't fit as it should into the watch brackets. Emailed and was told a replacement would be sent, had to chase that, got a reply asking if I had received it (I hadn't) and have heard nothing since. I asked for a refund and even offered to send the faulty one back as it's no use to me, but have heard nothing. Wouldn't recommend. Wish I'd read reviews before buying!

Purchased a strap for Garmin swim 2. It doesn't fit. Doesn't snap into position prior to inserting screws. Holes don't line up perfectly for screws. It looks good but of no use and a wasted order as not a perfect fit. Would not recommend.

I ordered straps for Fitbit 6 but received Fitbit 5 and they were not the same colour as advertised on their website. I complained in writing 3 times now to ask for a return and refund but they have not responded at all. I've returned them at my own expense but still no response or refund. I'm contacting Consumer Trading Standards to ask for their support because I can see from other reviews that this company do not operate under any recognised U.K trading platform. Use another provider for your replacement straps because this company will steal your money, Fitstraps are dishonest fraudsters.

Good day. Unfortunately they delivered incorrect wriststrap, not even to my watch. No reply from customer service.
I don't recommend.

I ordered one of their straps in May 2025, and it was faulty. Despite many emails to them, I have never received a response to apologise, refund or even replace the item. I have received various email addresses from them I should respond to, only to find out that was the wrong one. They had the check to send an email today asking me to purchase more straps!! So I have sent another note to them this morning, fully expecting them to ignore it.

Terrible all round. I bought two straps including a more expensive “premium” leather one for my Fitbit Luxe and after about four months the leather strap broke. I sent Fitstraps an email about it asking what could be done and didn’t hear anything back. Total waste of money. Poor product quality and nonexistent customer service.

Ordered two replacement straps in july of this year paid for and money out of bank and have still not received them now october. Countless emails unanswered using link on website messages on facebook have tried everything not a single reply or acknowledememt.
Teally dissapointed would not recommend at all steer clear I only gave it one star so i could leave a review otherwise it would have been no star !!

Ordered a strap and never received it. I contacted the listed support email but received no response. The business address provided on the website does not exist. After further checking the Wayback Archive, I found details linking the site and available on Companies House.

Owner name: Andy (Andrew) Stephen Gartland
Registered Business: (AMD Retail Limited)
Email: support [at] amd-retail.zendesk.com
.

This appears to be a fraudulent store — I recommend reporting it to Shopify and the county court.

I ordered straps in June, and received the wrong colour. I emailed the company and returned the straps, asking for a replacement, and sent several follow-ups. No response, contrary to the promise to reply within 24 hours, and it's now October...

No telephone number, presumably because they have no customer service

I ordered on 12 August and money was deducted from my account and have received nothing - have made several attempts to get in touch

Awful service from this company. They have sent me the wrong strap and have ignored my emails.

Scam company. Good didn't arrive. Requests for refunds ignored. Do not use as they will steal your money.

I bought a strap and within two months it had snapped.
I have emailed the help email address multiple times and although their website claims it will respond within 24 hours, it’s been weeks and I have had no response

DO NOT USE this company! They took my order, money and I have no goods. Like others, they are still sending me emails. They haven't replied to my emails asking for my money back. Complete scam.

Strap broke after 2 weeks. . Contacted FitStraps twice, but no response.

FitstrapsUK have taken my money, not supplied the goods; not responded to emails, and not responded to a claim for repayment in the County Court. The County Court has now issued a judgment in my favour and has ordered FitstrapsUK to repay the cost of the goods plus the £35 court fee. Is it worth the hassle? - my guess is that FitstrapsUK rely on people giving up.

I placed an order on 15 July, my payment was taken, I received confirmation of the order. Two weeks later and still not received what I ordered. I sent an email asking them to investigate, despite the website stating emails will be replied to within 24 hours, I got no reply. I did a search on google maps for the company address, it doesn’t seem to exist. I’ll contact my bank to see if they can get my money back for me