Excellent communication, kept me up to date with the progress of my repairs. Helped me to extend my hire car dates with efficiency and minimal disruption. Friendly and made me feel like I was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction. The repai... Toon meer
Bedrijf heeft geantwoord
Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... Toon meer
Bedrijf heeft geantwoord
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fix Auto UK - Fix Auto Stoke-on-Trent
Geschreven door het bedrijf
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, Verenigd Koninkrijk
- 01782 315242
4,7
Uitstekend
260 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Really sorry to hear this Mr Mountford. In our defense, we were messed about just as you were by the Insurer. Insisting on 2nd hand parts which they say is in your policy, the engineer from the Insurance company had to eventually back down when we were messed around so much and I insisted they call you to discuss, unfortunately they hid behind us. Late parts orders due to there 2nd hand part policy and the hoops we had to jump through to eventually get them to authorise the correct parts require. Please accept our apologies. Kind Regards.
Five Stars.
Friendly, quick, and supportive service. A helpful advisor at Fix Auto happily sent a low loader to collect and return the car from our home address and didn't charge even though the service wasn't included in my insurance.
Returned valeted to a pleased customer.
24 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Chell and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, once again, work completed to a great standard, staff very helpful and friendly.
18 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Vicki and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Josephine and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Cleeton. We are sorry to hear of your issue and understand that this has been discussed and we are due to have your vehicle back shortly. Our sincere apologies, as it is not our intention to cause any upset and thank you for bringing it to our attention and giving us the opportunity to sort.
Professional service
From start to finish a professional operation, the car was examined, parts ordered, car collected and repaired, then delivered back.
All rather painless
16 juni 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Thomas, thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Repair was excellent waited 3 months…
Repair was excellent waited 3 months for a part on back order then they repaired the part other than that can't praise them enough.
15 mei 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Robert. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
They missed parts and now it has to go…
They missed parts and now it has to go back in such a inconvenience
14 mei 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Falknor, we are sorry to hear of this inconvenience and I can see that you have been in touch with us directly, earlier today. Our assessor has tried to contact you by telephone earlier but will be in touch again over the next few days to discuss further and hopefully resolve any outstanding issues with you.
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mrs Hill. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
The M and M Experience
The estimator was very thorough on inspecting the damage. The reception team were top class and answered any queries I had face to face and by telephone. On collecting my vehicle the receptionist accompanied us to our car on a wet and very windy afternoon and was very pleasant on the drop off and collect days. Very professional service.
15 februari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Tricia and thank so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Paula. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Too awful to even explain fully but…
Too awful to even explain fully but…
Too awful to even explain fully but steer clear of Stoke on Trent franchise! Cancellation of insurance repair without notice after over a month of being booked in, caused me to lose a day's earnings as I'm self employed, no apology (in fact I was told, 'it's just one of those things!'), and then a subsequent message to say they were fully booked and they wouldn't be able to give me any date at all as to when my car could be repaired. Isn't it the nature of your business to repair cars?! It's like going to the supermarket and being told there's no food! Why accept the job from Auxillis if you don't have the resources to complete it?! Please be warned...
4 februari 2022
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon, Mrs Howdle. We are sorry to hear of how unhappy you are and sincerely apologise for the upset this has caused you and confirm that it is of no advantage to us if this does not happen. At the time of arranging the book in date with you, we then processed the order for any parts required. Unfortunately, it is not uncommon for numerous delivery dates to be given and sometimes the parts turn up without notice just prior to the expected date, which was what we were hoping for. We update all our customers the day before they are due to come into us and this is generally done the morning before but because we had an expected delivery that afternoon, we made the decision to wait. Unfortunately, your items were not included and we then had to contact you 4.30pm the day before. This is not ideal, and I now see, it was the wrong decision in your case but had the parts arrived, no cancellation would have been necessary. Unfortunately, the resource issue and supply chain, is a huge problem and not just restricted to the repair industry but we are seeing this extend to others including the supermarkets. I can see your parts are still on order but please contact the site directly to confirm if you wish us to change direction with the claim and repairs and we will do everything we can to facilitate this for you.
Waiting 4weeks to get in then 14 days…
Waiting 4weeks to get in then 14 days for repair when collected still not ready as Waiting for a trim promised a call with update 3 days later still NOTHING!
No call or trim!!!!!!!!!!!!!!!!!!!!
4 februari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Plant, thank you for your feed back and I apologise for any upset and that you have not yet had a call. However, I can see that the trim is on order but has not yet arrived. This has been chased and as soon as it arrives a member of our customer service team will contact you to make the necessary arrangements.
Fine except for being given new…
Fine except for being given new finished dates. One due to ordering more parts and one I think due to being busy. Also having to return my car due to the petrol tank flap not opening ( cable not connected ). Apart from these good.
1 februari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Tipper. Thank you for taking the time to leave us a review and whilst its not ideal having to extend the length of time your vehicle is with us, I pleased that the issues have all been sorted. Glad to hear you had a positive experience and we'll pass on the good review to the rest of the team. Have a great day!
A lovely job done on my Jaguar
A lovely job done on my Jaguar. It took a long time but the car looks like new. Always kept me informed and answered the phone promptly.
Thank you
Nick
1 februari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Nicholas. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Car went in for bodywork repairs…
Car went in for bodywork repairs through my insurance company. Great standard of work. Car looks like new now. Had to wait for a few parts to be delivered. Claire was very helpful and professional over the phone throughout the repair and when I had any questions she sorted things and made the experience less of a hassle.
31 januari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Ed. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Janice. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service. Estimator and vehicle exchange delivery people were both polite and helpful. Repairs were done quickly. Very pleased with the full service. Thanks
20 januari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Angela. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Great service from the start
Great service from the start. No problem with the repair either
16 januari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Ruth. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent repair and customer service.
7 januari 2022
Antwoord van Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Andrew. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
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