fixfactor.co.uk Reviews 286

After dropping my iPad and shattering the screen, Fixfactor ordered a replacement part on the day I called and kept me properly informed about the expected arrival - I am always impressed when my expectations are managed and I am not misled with false promises! When I dropped it in for repair I was able to collect later the same day and so far am very happy with the job done.

I have trust and faith with fix factor.

My first problem with a waterlogged keyboard which needs replacing. Over a period of 3-4 weeks my machine kept randomly hanging. The Fixfactor team took it up a challenge to do proper root cause analysis to understand what was causing the problem. Any other company would have given up but these folks did not give up.

Eventually they identified that the replacement keyboard was faulty and shorting the motherboard. And the problem was resolved.

Recently I needed to get my battery replaced on my laptop within 24-hour it was picked up, replaced and returned the same evening!

I would not go anywhere else if I had a problem with my computer or mobile or any gadget.

All very good. Will use again if i need to. Cheers

I used Fix Factor once before and both times had great service. My 'blue screen' was fixed in a couple of hours for a reasonable fee. Staff always explain all your options really clearly. Very happy to recommend this company to anyone.

Straightforward repair process with quick return - thanks

Very good service, took a bit longer than it was supposed to be but other than that, everything was great. No issues so far with the repaired product!

Used this company twice and first rate results both times.
Repairs carried out quickly and phone working as new afterwards.
Highly recommended.

I found my experience with Fix Factor to be fast, efficient and excellent value.
The pricing was transparent and fair.
I will definitely use them again

I booked a repair with Fixfactor for my Redmi Note 9 Pro, which had a cracked screen, and posted it to them. When they received it they informed me that they didn't actually have the necessary parts in stock, and there would be a delay of potentially weeks while they waited for their supplier to send parts. I didn't have an issue with this - these things happen.

The issue is that they then informed me that as my order was pay on completion, and as "90%" of those orders never turn up, they simply don't bother keeping a wide range of stock. This is a different kettle of fish - they had advertised that this repair was available, and nowhere is it indicated that pay on completion orders are treated differently than prepaid orders.

I was also unimpressed that the representative pointed out, quite rudely, that they are the only company who will repair my phone model in London - essentially telling me I should be grateful they could do it at all.

If their model is to assume that a pay on completion order will never turn up, and they manage to get away with this because the majority of phones are common brands whose parts they have in stock, then I don't feel able to recommend them to others as a business to use. They need to be more transparent with customers about which repairs they're able to provide.

These guys really know their stuff! Fixfactor is amazing!

My son smashed the glass back on his Honor View 20. Two local phone shops failed to spot that the antenna had also been damaged and convinced us that they had fixed the problem. Neither had, but both charged me for their reassurances! The first one put on a cheap replacement back and the second took it off and stuck it back on (badly)! Meanwhile the phone had no signal.

Fixfactor had the phone for a few days before correcting diagnosing the issue. They then called me with the details and a quote for repairs. I was thrilled with the price and with the completed work. The phone looked gorgeous upon return: like new.

I would recommend Fixfactor to anyone, with any brand of handset.

The service was exactly as described. The dead battery was replaced and unfortunately (but expected) a new screen was required. The new battery will give the Surface Pro 3 another 3 or 4 years of service so the battery replacement was well worth the money. They were quick too.

Very professional, expert, top-quality service!

Laptop battery replacement
My Surface laptop battery needed replacement and Fixfactor was able to service and replace it very promptly- whle there was lockdown
They were very transparent with their pricing and would recommend them

I was initially quite upset with fixfactor as they weren't able to fix the problem with my phone and I gave them a very poor review. I must say though that they have worked really hard at resolving the matter since. They have really gone the extra mile, communicated really well and I have been really impressed with their customer service. I would definitely consider using them again in future based on this experience.

Excellent service, very helpful and issue solved, at the Oxford street office they provide consultation and software service and you can drop off laptop if there is a hardware issue, their other outlet is the workshop and the main place were hardware and software are fixed.

Honest, experienced service

I did a memory and a SSD upgrade with them and service was impeccable. Nothing to complain and I strongly recommend. Go with them if you don't want to deal with local cowboys fixers !
Radu

I have visited FixFactor twice for repairs on my iPhone SE. Once to fix my camera - which become disconnected after I dropped the phone - and most recently to replace my charging port which had developed a fault. In both cases my phone was fixed while I waited. Both engineers seemed very competent and the service was friendly and efficient.

I had a Surface Pro 4 screen replaced by Fixfactor, while the repair was been performed a burnt track near the charging port was found and repaired (at no addition cost), their service is excellent. The repair was done on time as promised and the staff are nice to deal with. A very professional service, thank you Fixfactor.

Fixed iPad broken screen and very happy with service and result!