Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Toon meer
Products are perfect, exactly how described and very well wrapped for protection of delivery. We made a mistake with our online order, but 1 phone call and everything was rectified quickly. I woul... Toon meer
Another quality product received and we'll packed.My staircase is coming along and near completion ,not only does it look different it's stunningly pleasing to the eye.All that said it wouldn't have b... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.
Contactgegevens
Unit 36 Leger Business Park, Churchill Road, DN1 2TF, Doncaster, Verenigd Koninkrijk
- 01302965390
- sales@fiximer.co.uk
- fiximer.co.uk
4,7
Uitstekend
860 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had an issue where the I ordered oak…
Had an issue where the I ordered oak veneered newel post cladding kit without realising I needed the oak veneered “mitred kit”. upon arrival of package I phoned Fiximer and expected that they would work with me and provide the kit I require where I was willing to pay for the return of the package and wanted to order the mitred kit, instead I was told I have to make my own arrangements because Fiximer gets preferred rates for delivery of items and they won’t pass on those discounts to me and also told me they would email me their return policy document as they charge 10% on returns. I have returned the items but Fiximer made it as difficult as possible firstly asking to provide order number and then address etc. although they knew it all along and now they have deducted around 25% of the total order amount. Fiximer showed no interest whatsoever in my order hence I used another supplier as they were more keen to charge a percentage on return goods and did not help me to return goods.
9 mei 2025
Review zonder uitnodiging
Antwoord van FIXIMER
Thank you for your comment Mr Abid. We have reviewed all the emails and call recordings in order to clarify the issues raised. Your order was placed , picked, packed, shipped and delivered within 3 days. Two weeks later when you realsied you had ordered the incorrect items you called and asked how to return them, at which point you were emailed our returns policy, the same one that you agree to on the website when you orderd, which comes with your receipt and on a packing slip enclosed in your parcel. This clearly states that if there is an error with the order on your part, it is your responsibility to return it within a 28-day window, which is a common practice in most outlets. We do not, nor can we, find where you were told that we receive a preferential rate for shipping, quite the contrary, in fact, we actually pay a premium for a priority service. When we spoke to you regarding the refund of the return, you were asked to give your full name, address, telephone number, and how you paid for the order. Again, this is a standard DPA requirement; we want to ensure that any refunded monies are returned to the rightful recipient. Finally, the 10% deduction is what is referred to in our terms and conditions as a restocking fee. This is charged as a member of our team has to be pulled away from their role in order to receive,, unpack, quality check, adjust the stock level, reallocated the stock to the warehouse and process the refund. I'm unclear as to which part of the process you found unhelpful in us assisting you through each step of the return as safely and promptly as possible, but thank you for sharing your experience, enabling us to reflect on our procedures and confirm that they were all met. Kind Regards Angie
Antwoord van FIXIMER
Thank you for your 5-star review. Kind regards, Angie
Had a slight issue with my initial…
Had a slight issue with my initial order but that was entirely my fault. The Fiximer team helped me resolve my order including a refund of some parts and reorder of others without any problems. Delivery was prompt and well packed.
The items purchased are of superb quality, even with my limited woodworking skills they look really nice.
Great company to do business with.
4 juni 2025
Oak Stair Caps and Service
Website very good and clear.
Communication very good.
End product as expected.
Only negative was the wrong items were delivered initially but replacement were sent out very quickly and caused no delays.
Faye is a credit to the company with her friendly approach and communication. Due to her approach, happy to give 5 stars.
28 mei 2025
Antwoord van FIXIMER
Thank you so much for your 5-star review, and your comments about Faye. She certainly is an asset to our company. Kind Regards Angie
Antwoord van FIXIMER
Hi Krzysztof, Thank you for your 5-star review. It is greatly appreciated. Kind regards, Angie
Amazing service excellent stuff
Amazing service excellent stuff
I am very happy with everything thanks to sales department
3 juni 2025
Antwoord van FIXIMER
Hi Upkar, thank you for your 5-star review. We very much appreciate it. Regards Angie
Antwoord van FIXIMER
Cześć, Petru, dziękuję za 5-gwiazdkową recenzję. Bardzo ją doceniam. Z poważaniem Angie
Fiximer newel oak cladding.
I spokenwith Fimimer before purchasing newel oak cladding and they were very helpful. Items came within days but one item was damaged (a clamp for fitting the cladding), so I called Fiximer and a replacement was with me within days. Very good service.
23 mei 2025
Antwoord van FIXIMER
Hi Stewart, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Antwoord van FIXIMER
Cześć Artur, Dziękuję za 5-gwiazdkową recenzję. Naprawdę to doceniam. King Regards Angie
Really pleased with the product and the…
Really pleased with the product and the company were really quick with getting the order out and delivered. Would definitely use again .
28 mei 2025
Antwoord van FIXIMER
Hi Helena, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Fast delivery and excellent quality.
27 mei 2025
Excellent customer care by Angie
The reason for five stars was after two so called failed delivery attempts by FedEx who failed to call on arrival, as it was to an airport I called Fiximer &spoke to Angie who was brilliant. She called me back when she said she would & had the parcel delivered to me within two hours. I take my hat off to her as she saved my bacon.
Regards
Graham
Padstone Build Ltd
28 mei 2025
Review zonder uitnodiging
Antwoord van FIXIMER
Hi Graham, Thank you so much for your five-star review. It is very much appreciated. Glad I could help! Kind Regards Angie :-)
Products are as described
Products are as described, high quality products , orders are delivered fast , tracking always provided.
27 mei 2025
Oak vaneer stair kit
Great quality products at very competitive prices. Delivery was quick and all items well packaged to prevent damage
1 mei 2025
Review zonder uitnodiging
Antwoord van FIXIMER
Hi Stephen, thank you so much for your 5-Star Review, it is very much appreciated. Regards Angie
Antwoord van FIXIMER
Hi Holly, Thank you so much for your 5-star review. It is appreciated.. Kind Regards Angie
Top quality material
Top quality material. We had a problem with the delivery from FedEx but Fay at Fiximer sorted everything out for us. Customer service from Fiximer is top class
13 mei 2025
Antwoord van FIXIMER
Hi Nick, Thank you for your 5-star review and your kind words about Faye. She is a fantastic employee. I will pass on your comments. Regards Angie
A great company to deal with
A great company to deal with. Faye was brilliant , and keeping contact every step of the way. A very nice lady !!! Extremely helpful. Would recommend this company
14 mei 2025
Antwoord van FIXIMER
Hi Anna, thank you so much for your 5 star Review and your kind words about Faye, she is incredible. I will pass on your comments. Regards Angie
Antwoord van FIXIMER
Hi Victoria, thank you for your 5-star Review. It is very much appreciated. Kind Regards Angie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.