Fixmywatch Reviews 2.463

Process clearly explained, company kept me up to date with progress and delivery back to me.

Excellent service from collecting the watch to communication , updates and final delivery.Cannot praise them enough. Highly recommended.

did exactly what they said they would in the time they said they would. can't ask for any more.

My review has disappeared from Trust Pilot. My watch was returned not working and was returned again not working. My emails were not responded to. I have had my watch appraised and repaired by a local trusted watchmaker - his report showed that my watch had not been cleaned and the main spring should have been repaired. ix my watch are excellent at writing excuses and not fixing watches which need expert watchmaking. The good responses are from watches which do not need any expertise and the charges are exorbitant - I suggested they owed me a refund but got no reply. Please do not trust this company with any watch which needs competent repair and maintenance PLEASE DO NOT BELIEVE POSITIVE REVIEWS AND DO NOT TRUST THIS COMPANY

The following is the report I received from an independent repairer who has completed the repair and the watch is now working nicely - this explains my belief that this is not a competent or honourable company.

The first ‘video’ shows the balance rotation when fully wound - it’s barely rotating at all, minimum amplitude should be 230degrees Indicative of poor lubricant condition, damaged balance staff pivots, excessive wear, or simply a mainspring which has suffered fatigue. The chronograph function is reluctant. Partly because the original return lever screw (left hand threaded with multi slotted top to indicate with bearing collar to allow the screw to secure home whilst providing freedom for the lever to rotate as imaged on my spare plate) has been replaced with a fully threaded right hand screw of smaller thread which doesn’t secure onto the plate. There is some other issue here which is preventing operation but most likely spring or lubricant related.
In short, the only redemption is to 1)deal with the chronograph operation issue then 2)completely dismantle, examine, clean & re-assemble, lubricate & test.

Outstanding service.

The entire process was amazingly easy to get my rare Rotary watch serviced and the battery replaced.

I booked it in on the web site,
it was collected as promised
I was told the price (very reasonable) by email
I paid the price asked
The work was carried out
It was delivered back to me safely

The entire process to just over a week. Brilliant.

I will never use another company again.
Fix My Watch is now my default go-to-supplier.

Cannot recommend them highly enough

Pick up good , return good , time taken good, watch working fine, 2 year warranty, £60 cheaper than my two other quotes, winner

As always an excellent service from start to finish.

The communication was first class especially Jodie, I wouldn’t hesitate to use them again, I was a bit nervous sending off my Rolex but it couldn’t have gone any smoother. Thank you guys.

my watch was returned like new, the day date was perfectly reset, the packaging was excellent, pick up and delivery perfect 10 out of 10

Fast turnaround ( much faster than taking to a jewellers in town). They kept me informed and my watch arrived back very well packaged and with a warranty card.
Also far better value.

Easy to use, efficient professional service.

Superb service from beginning to end. The collection, fixing and delivery of my watch was seamless. Highly recommend!

Really clear collection/ delivery advice.
Prompt service at a really reasonable rate - first class all round !

My late father's watch was repaired and serviced by them from picking it up to the return always kept informed first class job it was a gold rotary watch
Definitely recommend them

It was so easy to arrange collection of my Gucci watch for repair, at no cost to myself. No up front payments. They received my watch & immediately confirmed receipt and said they would be in contact once the watch had been assessed. Email the following day explaining exactly what the problem was and cost to repair. I paid the invoice and I had my watch back in 3 days! Fantastic service - I would highly recommend.

Quick and prompt service

Excellent service - from the quote for replacement battery - advise on packaging and speed of service. Kept me informed at all stages. And cleaned my watch.
Excellent & very highly recommended. 😁

Great service from order to delivery, highly recommend.

What a great service,
Just received my watch back I’m delighted to say it’s looking like new again
Fast return just over a week turn around cant fault them

I would recommend “Fixmywatch “ to anyone looking for watch repair or service, I needed a new crown and service, they collected from and returned to my door well packaged and in a plush travel pouch, great comms throughout from Jodie, 5 STAR PLUS!!