Flare Reviews 887

Stevie was great to work with and always reassures me everything will be sorted in a timely manner. He was very informative and helpful

The wrong year car was delivered without tinting, and now paperwork and credits to my flare account are all over the place, wrong floor Matt's delivered and know have to chase up.

Dale and the team were quick to get back to me and answer all my questions and made the whole process very easy.

The whole experience was smooth from start to finish. Our Flare consultant was very helpful and attentive, and the dealership went above and beyond to have the car ready for us in record time.

The process was smooth and easy from start to finish. Explained everything clearly and kept me updated along the way. Overall, a very straightforward and well-managed experience.

Would not recommend, nothing against the sales reps but overall poor customer experience. Unresponsive and no follow ups or guidance on next steps. Car dealership has called me personally to inform me about the unresponsiveness of Lease Provider (Flare). Customer service also seem untrained and not certain about their own processes.
I guess this lease will go ahead, but in the future I will go with another lease provider.

Justin was a legend with his prompt responses across emails and phone calls. He also made the experience seamless by giving a good understanding of how the lease and options work. He's done a great miracle to turn things around in just a couple of weeks' time. Great experience overall especially I needed this car following a car accident - silver lining!

My consultant (Ben) was amazing. Walked me through everything, followed up (but not incessantly) and was more than happy to answer all of my queries. It couldn't have been a smother process.

Very easy to work with. The consultant guided me through every step with patience, clarity, and professionalism.

I had a great experience getting my new car! Gene helped me from start to finish and answered all my questions along with a heap of quotes! He was truly amazing and the whole process was smooth!! Very happy!!

Mark was fabulous keeping me updated the whole time.
The whole process was quick and easy.

Arthur was helping us with the purchase of 2 new cars. Dealing with him was fantastic, I would highly recommend him and Flare to anyone else.

I found the level of service to be disappointing. Throughout the process, the staff seemed uninterested in providing assistance beyond the absolute basics. I found that they were unable to clearly explain the numbers involved in the transaction and often did not have the necessary information on hand.

As a result, I had to find the dealership, the car and negotiate the price myself. Additionally, I found it quite difficult to reach the team at various points during the process. The service was so slow at times , that I missed out on one of the cars because of the lag.

If I had a choice, I would have gone with another company (I found out that we are affiliated with another leasing company, which I found out after the fact).

I hope this feedback is helpful in improving your customer service standards moving forward.

Jonathan Creek was really good at understanding my needs and gave great advice.

My dealings with Flare have been nothing but professional and they are very quick to respond. Lani has been exceptional. Very informative and efficient. She mad the whole experience streamlined.

Communication Jay went through everything in detail and able to answer any questions I had and and very helpful
Have me a lot of options and quick responses

Friendly and fast response to initial enquirer. Transparency throughout the transaction period. Good customer contact and service, happy to be on hand to answer questions… would recommend!

Thank you to Lani, she was so helpful found exactly what i was looking for with .Easy application was fast with approval they do all the work . Lani communicated with me through the whole process very friendly service .

Lani has been amazing, so responsive and nothing was too hard for her when I had additional questions.

Have been recommending Flare to all my colleagues

Hello
We recently purchased a car. Flare provided a great start and insights through out the process. Gene was very accomodative and provided all the information that we needed. It was a smooth process by flare.
Thank you Gene for your help.
Sushil & Gauri