Flashforge Reviews 172

Rina is great!

CS offered a simple workaround to obtain an updated heatsink for my AD5X. Straightforward and courteous. Thank you, Flashforge!

I had an issue with a filament roll and Rina dealt with the problem very quickly and professionally, keeping me up to date the same day.

Very satisfied with Flashforge. The filaments are high quality, delivery was quick, and when I had a small issue the support team was extremely responsive and efficient. Great overall experience.

It was my goof up ordering, they fixed my booboo !
Thanks!

Among the other brands, I chose Flashforge as my first 3D printer. Even back in 2022, other brands showed signs of controversy and criticisms (lack of innovations or a growing proprietary ecosystem ).

Flashforge's 3D printers are becoming known as the best value for cost. (There's other brands that cost over $1k and still not have auto bed leveling.)

Flashforge's recent trade-in program was a good step towards customer relations. I was able to trade in my old (first) model for a newer modern one.

After submitting my trade-in request, customer service contacted me to verify some information. Within a couple of days, I got my trade-in approved with a shipping label.

Flashforge has been providing good service and I feel confident remaining with them for a long time.

Best customer service I have had in a long time. Quick to respond and quick to resolve my issue. I love shopping with Flashforge. We are on out second printer and will be back for more!

After being thoroughly satisfied with my 5M Pro, I opted to purchase an AD5X for multi color printing. Unfortunately, the unit couldn’t be set up, once delivered, due to an issue that prevented the bed from rising all the way up. The customer service was exceptional in setting up a return of my old unit and a shipment of a replacement unit. While the issue with the printer itself was a bit of a let down, I couldn’t be more pleased with how customer service, Rina in particular, was to deal with. Highly recommend.

Ho acquistato qualche mese fa una Adventurer 5M con due bobine di filamento PLA in omaggio.

Inizialmente ho avuto problemi con le stampe e nonostante l'assistenza del sito abbia sempre risposto, sono stato tentato di restituirla.

Dopo avermi inviato un nuovo ugello e piatto ho effettuato numerose stampe che per un neofita sono davvero eccezionali.

Vorrei solo sottolineare il fatto di fare attenzione a come arriva la stampante e nonostante l'ugello sia già inserito nella sua sede, di assicurarsi che sia effettivamente alloggiato bene.

Il mio problema e sorto per questo motivo.

In ogni caso lascio 5 stelle perché il prodotto funziona, il prezzo é ottimo e l'assistenza anche.

Had issues with shipping of the 3D printer and it was resolved.

Quick response and more than acceptable solution. I sought a trade-in, but my industrial unit did not qualify, but they still provided an offer to purchase a new Flashforge.

Excellent customer service, response time and follow up.

Excellent service (Customer Support) responding straight away, first ever 3D Printer and got the hang of using the matching right away, great machines and quality. Thank You! 🩵

Goor equipment and better customer service

Made a mistake on my 3D printer order and purchased the wrong DIY enclosure kit, luckily it didn't ship from China. Customer support was able to cancel it and refund that portion of my payment. Thank You

Although our unwanted 3D printer was too big to ship out, Flashforge was kind enough to still allow us to receive the $100 discount code. We run a print farm with the Flashforge 5M and the AD5X. They are amazing little machines. And the customer service that we receive from Flashforge is always top notch.

The trade-in program was easy to use and a great value. It only took a few days to get the shipping label, and a few more to get the discount code.

My question was acknowledged quickly and resolved.

Have thoroughly enjoyed working with Flashforge and diving into the printing world! Highly recommended

excellent customer service fast replies excellent technical knowledge!!