Flatio.com Reviews 706

I strongly advise everyone to be extremely careful with Flatio. The platform is currently crawling with scammers who try to lure you away from the site and onto WhatsApp. Their goal is to trick you into a financial scam outside of the official system.
The biggest issue is that Flatio seems to have no effective mechanism to detect or block these scammers, and they are everywhere. It’s becoming way too risky to browse or book here because you can’t tell who is a legitimate landlord and who is a fraudster.
The lack of protection for potential tenants is unacceptable. I do not recommend using this platform at all. Too risky!

SCAM DO NOT BOOK.

I paid €2000 for a 3 week stay in Lisbon (Alegria Apartment). From the outset I’ve had an unacceptable experience.

-The oven did not work.
-The WiFi only worked in the kitchen and was only fixed over halfway through my stay.
-The drains did not function properly and was only fixed over halfway through my stay.
-The bathroom door handle repeatedly broke off and was only fixed over halfway through my stay.
-The communication through the landlord has been extremely poor with unprofessional/ aggressive language used.

I’ve contacted both the landlord and Flatio throughout my stay. I was only met with a response from Flatio that it was not their responsibility and no accountability support from the landlord.

This has caused a huge amount of stress and I wish I was warned about this scam. Book through airbnb/ booking.com. Do not book.

Hosts beware – you are not protected on this platform.

I had a confirmed 2-month booking through Flatio. Based on that, I blocked my apartment from the beginning of January until end of April on other platforms (Booking and Airbnb). This resulted in a significant opportunity cost and loss of potential bookings.

The guest was given access to the apartment, entered it, and inspected it. The apartment was fully cleaned and prepared for check-in, which means I now have to clean and prepare it again – all at my own cost.

Despite this, the payment that was supposed to be transferred to me was never paid. Instead, Flatio expected me to negotiate directly with the guest.

The next day, without any meaningful explanation, Flatio unilaterally canceled the agreement and issued a full refund to the guest.

Their justification was “misleading listing”, even though the apartment photos clearly and accurately reflect the real layout and condition. This was completely ignored. It was obvious that their priority was only to satisfy the guest, not to objectively review the situation.

What this shows:
- no respect for a confirmed lease agreement
- complete disregard for host-side financial loss (blocked calendar from January to April, preparation and cleaning costs)
- one-sided decisions in favor of the guest
- no real protection for hosts

In practice, this platform allows guests to walk away freely, while hosts carry all the risk and financial loss.

Compared to platforms like Booking and Airbnb, this is a significantly lower level of professionalism and reliability.

I will not be using Flatio again.

Una propietaria me mandó enlace para alquilar su piso ,entre en la página de Flatio y reservé . En la página te salía el número de cuenta donde había que hacer el ingreso a nombre de Flatio sa. (1500€)En el concepto de trasferencia puse reserva en vez de referencia , y no me aceptaron la reserva por eso del concepto y me mandan un email donde me devolvían el dinero en 3 o 5 días . Volví a reservar para no perder ese piso , otros 1500€ , y mi nombre , ni reserva aparecen por ningún sitio . (3000€) según el soporte de Flatio no constan esos ingresos .
Los mosos de escuadra me han aconsejado que vaya mañana , que habrá más personal disponible , que va a ser largo y lleve todos los email y transferencias de Flatio .

Amazing service.
Very fast very responsive.i would recommend their services anywhere to get verified contracts
Thank you again

Great help managing collection of tenant data, drafting and execution of the contract, and rent collection.

Flatio is an incredible site and so helpful for somebody traveling through Europe. The hosts were incredible. The neighborhood was quiet and nice. Five minute walk from restaurants and bars and the subway station only a 25 minute walk from the center. It was lovely. As described and better!

!!!ACHTUNG!!!
100% SCAM. SAMMELN NUR DATEN UND IM SCHLIMMSTEN FALL GELD!
FINGER WEG!

We love this platform because it allows us to easily connect with tenants lookong for mid-term rentals.

Flatio is an excellent company for hosts who want a change from Airbnb or Booking.com. Easy communication from start to finish, excellent support for hosts, and fantastic guests. Can't recommend them enough

Very easy platform to use. The support team is very friendly and quick at resolving issues.

Très bonne expérience ! Je recommande ! Site très sérieux et sécurisé!

I had a great experience with this company while renting my apartment. Everything went smoothly from start to finish. I received all the necessary information in a timely manner, and their customer service was very responsive and helpful throughout the process.
They sent me multiple emails with detailed information about the apartment, which I really appreciated. The photos of the apartment were completely accurate and matched exactly what I found in person.
Overall, it was an excellent experience, and I would definitely recommend them to others.

todas las reservas rechazadas? da igual donde solicites, todas rechazadas. creo que la plataforma esta diseñada para recoger datos personales que no se donde acabaran despues

Everything was runing well. Very good functional and useful administrative model.

excellent website for renting properties midterm! i highly recommend working with them

Vær forsiktig! Er noen som bruker den navnet på denne nettsiden som er scammere! Spesielt hvis du er student! Så ta kontakt med denne nettsiden hvis du er usikker på om du faktisk har reservert en leilighet.