Great ELD platform—great customer service reps and support. Had a terrible experience with Keep Truckin—their ELDs admittedly corrupted my trucks and caused them to go I to torque de rate and shut dow... Toon meer
Bedrijf heeft geantwoord
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Kristy is always very response, even with the 3 hour time window between us here on the east coast. Not only responsive, but she brings solutions with her and that is what makes partnership valuable.... Toon meer
Bedrijf heeft geantwoord
Just not impressed with in network fueling,Your organization done it by example stores instead of general states info listing,you have to hunt down ,then try to find.Everything.
Bedrijf heeft geantwoord
Edit: after leaving this review and sending an email to fleet up they took corrective action and contacted me right away apologizing and providing the services needed. They were very helpful and sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FleetUp makes visibility limitless. Our powerful cloud fleet management software connects every asset, employee, and worksite. We believe that real-time fleet monitoring isn’t only about helping companies cut waste and increase revenue, it’s about making roads safe and the environment green. Our location alerts are the fastest in the fleet industry, dramatically reducing your fuel spending and improving driver efficiency. FleetUp maximizes profitability, reduces costs, improves safety and security, and keeps you compliant with government regulations.
Contactgegevens
675 N. 1st Street, Suite 1100, 95112, San Jose, Verenigde Staten
- 833-663-5338
- hello@fleetup.com
- fleetup.com
4,4
Uitstekend
51 reviews
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Despite my initial frustration with the…
Despite my initial frustration with the limited reports at my disposal, the customer service person was able to quickly resolve my issue and her attention is much appreciated.
30 juli 2024
Review zonder uitnodiging
Positive experience!
Great experience with the team in handling an escalation for critical client escalation.
12 december 2023
Review zonder uitnodiging
Speedy and helpful assistance by Cathy…
Speedy and helpful assistance by Cathy Martin.
25 juli 2023
Review zonder uitnodiging
Great Customer Service
The experience was great she was very helpful with what i needed. Staff was professional and understanding.
Which all companies had employee like Kristy.
14 juli 2023
Review zonder uitnodiging
Kristy was very polite knowledge…
Kristy was very polite knowledge patient, explaining to us how to navigate the system to find what we were looking for, thanks!
13 juli 2023
Review zonder uitnodiging
VERY HELPFUL
ksuarez WAS VERY NICE AND KNOWLEDGEABLE ABOUT THE PRODUCTS. SHE WALKED ME THROUGH THE DASHBOARD AND WAS PATIENT WITH ME ASKING QUESTIONS.
12 juli 2023
Review zonder uitnodiging
Cathy was awesome
Cathy was awesome. Took care of my problem and got me all the information I needed very quickly.
21 maart 2023
Review zonder uitnodiging
Antwoord van FleetUp
Thank you for taking the time to write a review. We appreciate your feedback and providing your postive interaction with our team. I am glad we were able to help.
Sometimes that app doesn't work.
20 januari 2023
Antwoord van FleetUp
Thank you for taking the time to provide us feedback. We’re glad to hear that the quality of our product and service matched your expectations.
Antwoord van FleetUp
Thank you for taking the time to provide us feedback. We’re glad to hear that the quality of our product and service match your expectations.
Haven't connected yet
Haven't connected yet, but from what I hear it's pretty legit. Customer service up front with you so NO surprises when it comes to hidden fees; $$$
31 mei 2022
Antwoord van FleetUp
Thank you for taking the time to write a review. We appreciate your 5-star review. We are looking forward to being part of your success.
Antwoord van FleetUp
Thanks so much for taking the time to write a review. We are happy to be part of your success.
Inexpensive solution for tracking
24 januari 2023
Antwoord van FleetUp
Thank you for taking the time to write a review. We appreciate your 5-star review. We are happy to be part of your operations and success.
Antwoord van FleetUp
Thank you for taking the time to write a review. We appreciate your 5-star review. We are happy to be part of your operations and success.
Just not impressed with in network…
Just not impressed with in network fueling,Your organization done it by example stores instead of general states info listing,you have to hunt down ,then try to find.Everything.
19 januari 2023
Antwoord van FleetUp
Thank you for taking the time to write a review. We strive to provide the best products and services, but when we fall short, we want to address them as soon as possible.
Your automatic system has many problemd.
Sending statement that will only allow payment on past due. Total system down asking for me to return at another time. Could not track anything.
8 december 2022
Antwoord van FleetUp
Thank you for taking the time to write a review. We strive to provide the best products and services, but when we fall short, we want to address them as soon as possible. Someone on our Customer Success team will reach out to you.
Antwoord van FleetUp
Thank you for your 5-star review and for choosing FleetUp. We are thrilled you find our customer service team to be responsive and helpful. They are the best in the industry and we are proud they are part of the FleetUp team. We wish you a happy holiday season!
Pic for Older Truck Hook-up
You needed a picture of the number of holes for the hookup of an older truck. I have so much to do with the number of trucks we have that I kept forgetting to go get the picture. (I have to take care of EVERYTHING but half of receivables). Cathy would call me every once in a while to remind me. I don't believe I would have ever gotten that picture if she did not call to remind me. I really do appreciate that.
3 oktober 2022
Antwoord van FleetUp
Thank you for your 5-star review. We couldn't agree more - Cathy is a rock star! She understands how busy our customers are so those little reminders are essential. Thank you for choosing FleetUp.
Does exactly as stated
Does exactly as stated. We can can keep up with our vehicles at all times now. Good product
6 december 2022
Antwoord van FleetUp
Thank for taking the time to write a review. We are happy to hear you have had a positive experience, and that the quality of our product matched your expectations.
The Customer support was terrible
The Customer support was terrible. I had phone calls with one person after another that would just pass me off to someone else. No one was very helpful. Finally a young woman named Kristy called to see how things were going for me. I started to lay into her about how bad there customer service was. she asked me about my problems and immediately started to work with me to find solutions and explain why I was having problems. within a short time all of the issues were resolved. Kristy would call me periodically and check in with me to see how things were going. If all of there customer service people were as good as Kristy I would have very little to complain about. My only complaint now is the service is based on cellular reception and it loses service periodically. This was an issue Kristy helped me with.
7 januari 2022
Antwoord van FleetUp
Thank you for writing your review and bringing this to our attention. We’re sorry you initially had a bad experience, but I am happy we could earn your trust. We’ll strive to do better.
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