Flight Centre Australia - FCBT Brisbane & Darling Downs Reviews 33

First experience with flight Centre, experienced staff and very pleasant and helpful

Flight centre want me to pay twice for the same product. After booking flights and then paying additional money for upgraded seats. I was not allocated the seats I paid additional for. On voicing my complaint, flight centres solution was for me to pay again for the upgrade. After explaining the situation repeatedly to the flight centre representative I was put on hold and the hung up on. Very un professional and tantamount to deception. I will be curious to see what the ACCC makes of their shoddy business practices.

Lovely lady but a complete rort. First of all get an email with offers for flights to Tokyo but click on the link and the page is blank. Write an email complaining that the link doesn't work and why are they advertising that is supposed to be valid till 31st of May and it isn't available 25 days before the offer is due to finish. Get a lovely response from a lady who is the "Global Lead & Channeling Specialist ATL" offering to help but sends the email from a no-reply email address! So then respond to every email address I can find for Flight Centre and get back an email 7 days later from very nice lady saying she can't see the deal (even though it is attached to the email) and she will put me in-touch with a sales person. What a conjob Flight Centre. I may as well just send the whole thing to the ACCC.

Very helpful with my booking, went over and above. Would highly recommend Bribie Island branch.

I WANTED TO CHANGE MY WIFE'S NAME ON THE AIRLINE TICKET ORDER BECAUSE I ENTERED A WILD SURNAME BUT MY WIFE HAS A PASSPORT NAMED MILENA FERENC. I TRIED TO CHANGE HER NAME FOR 4 WEEKS. THEY CONSTANTLY EXTENDED IT, THERE WAS NO ANSWER, NO SOLUTION, AND FINALLY THEY TOLD ME THAT IT WASN'T POSSIBLE, THAT I HAD TO BUY A NEW AIRLINE TICKET, AND THEY WANTED ME TO PAY $2,500 FOR A NEW AIRLINE TICKET. I THINK THIS BEHAVIOR IS UNACCEPTABLE I ACTUALLY BOUGHT A TICKET FOR MY WIFE AND NOW SHE CANNOT FLY BECAUSE THE STAFF WERE UNABLE TO CHANGE THE NAME AS I HAVE BEEN ASKING FOR 4 WEEKS! I WANT A REFUND FOR THE FLIGHT I PURCHASED BECAUSE SHE CANNOT FLY WITH THE WRONG NAME I WAS TOLD THEY WOULD NOT REFUND MY MONEY!!! SO I THREW $1800 OUT THE WINDOW. UNBELIEVABLE BEHAVIOR OF YOUR STAFF I WILL COMPLAIN TO THE OMBUDSMAN AND MORE PEOPLE!

Fran at Flight Centre Toowong was great in making our flights to Europe happen in these challenging times. Great listener and very clever in working out the best options. Thanks very much

James Anderson was amazing with response , right through quote and booking . Very impressed

Keller did an amazing service to respond to last minute advice and options for alternative flights to Europe with the conflict and suspended air space in the middle east. My friend recommended Keller as a great travel agent and he provide a very efficient service.

Customer service excellent

Sarah was great, she has a very friendly and easy communication style. Sarah listened to our needs and gave suggestions. We are pleased with how our trip has come together and are excited to explore the next stage.
Thank-you Sarah.

Benjamin is brilliant We have been using him for a few years nowNothing is a problem Would recommend him to anyone

The travel agent in Everton Park Branch was very knowledgeable about Europe and flight options for us!

Ben Monaghan is the only person we use to book flights. He is thorough, patient and efficient. We’ve used him for several years. He’s the best.

Rikki Browne was very helpful. I appreciated the excellent customer service.

We have just booked a flight for Chile and we’re overall happy. He took a few days to lock this in but we would use the service again

The expertise and helpfulness of Natalie Rhead at Flight Centre Elanora QLD

I’m quite capable of booking flights online, however: sometimes the Flight Centre just does it better. Last two trips my wife and I needed to stop off in a country on the way to Europe. I let the staff at Flight Centreknow what my requirements were and they came back with a really good price both times. I went 10 years booking flights myself but when I can get them at the same price and with people who have more knowledge than what I do about connecting flights and stopovers I’m pretty happy to do business with the Flight Centre. They’re great to deal with.

Jamie from the Southbank office was fabulous