Flight Centre Australia - Flight Centre Helensvale Reviews 16

Matt at Flight Centre has organised family cruises for me on more than one occasion. I value his advice and expertise and wouldn’t hesitate to recommend him to fellow travellers.

Matt at Helensvale was extremely helpful. He was professional and was happy to answer my questions. The booking service was easy through Flight Centre. I’d be very happy to go back again. Thank you Matt

So sorry for my very late review regarding Tilli at the Helensvale office at the westfield shopping centre...well my lovely wife and I arrived back from our overseas trip disgruntled about seating arrangements on a certain airline....Tilli attended to our complaint wholeheartedly and got it sorted after so much difficulty, and phone calls....Thanks a million Tilli from the bottom of our hearts....highly recommend Tilli to those wishing to fly.....Namaste

Professionalism, friendly

Had another absolutely fantastic experience with Grace at Flight Centre Helensvale! From start to finish, she provided outstanding customer service and made the entire booking process smooth and stress-free

Consultant was excellent and was able to complete our holiday planning.

Working in the Tourism Hospitality for decades ..there is customer service & then there is outstanding customer service
Hats off “ to Tilli for outstanding service 101%.

Her nothings a problem attitude , her vibrant personality ,her travel passion and the massive amount of product knowledge organised an amazing itinerary to enjoy later in the month .
Just brilliant 5/5 for sure

I received fast, efficient and courteous service by a very knowledgeable staff member. The cost of the holiday was reasonable and the whole process was managed well by Flight Centre.

I felt my holiday planning was made so much simpler with the help of the assistant at Helensvale Flight Center. I was able to simplify the entire booking and left feeling confident that our holiday is in good hands.

Went to Flight Centre, Helensvale, on arrival I was greeted with a friendly smile from Tilli Smethurst, found Tilly to be very approachable and down-to-earth, understanding of my travel needs and was more than helpful in organizing my itinerary. Tilli was prompt, efficient and very friendly. Tilli had made the process easy from the booking through to payment. Thank you

Lisa is our go to girl. She goes up and beyond to get us the best deals available.

Tilli at Helensvale was fantastic. We had a long wishlist for our European trip and Tilli accommodated all our requests with great knowledge, humor, efficiency and patience!
Thank you, David and Peta

Lisa at Helensvale helped our family of 6 plan our trip to Hawaii for our first over seas trip. We had no idea what we were doing and were quite stressed. Lisa was patient, went through everything with us, helped with all aspects of the trip including transport, flights, accommodation and leisure activities. She asked all about what we were wanting and made sure her recommendations were suited with our wants and needs. She spent a long time with us looking into accommodation in particular to make sure we were 100% with it, knowing the importance of this trip for us. She took so much of the stress out of the planning and actually made it fun, sharing many laughs with us.

We recently returned from our trip. It was amazing and all ran smoothly. We can't thank Lisa enough for making this experience truly one in a life time.

We will be recommending Lisa to anyone we know who will be travelling and will 100% be returning to her if we get to go over seas again in the future.

Our trip was getting closer so we contacted F.C Helensvale, about our tickets. we collected them from F.C, but there was no finer details about trip. We then contacted the travel group who told us, we should have been contacted by F.C. The travel group helped us the best they could, We rang F.C. and were told that we needed to come in ( with out giving them any of our details.) So off to F.C. again and we are NOT happy campers. Then we meet Tilli, Tilli is a great asset to her branch. Tilli gave us all the correct documents for our trip, nothing was to much trouble. We hopes she stays their for a while, now we are retired we plan to do a lot more traveling. We give Tilli 10 out of 10.

Tamara was very friendly, helpful & was easy to sort out our next holiday back to New Zealand

Kellie Waterfield was professional, friendly and easy to work with. She listened to what we wanted, communication was good and nothing too much trouble. Highly recommended.