I would give no star if would be possible. I have purchased a samsung from them. The phone was still in warranty, however after i have sent it back to them for the purple long lines that appear along... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Nu recomand Flip, am cumpărat un S24 Ultra ca nou și a venit cu 93% sănătate baterie, nici măcar după un an de utilizare mi s-a umflat spatele (din cauza bateriei), coating-ul de pe display complet di... Toon meer
Bedrijf heeft geantwoord
Δεύτερη αγορά από τη Flip. Η πρώτη συσκευή ήταν άψογη, όμως το S24 Ultra, αν και εμφανισιακά τέλειο, ήρθε με πρόβλημα στο λογισμικό που δεν επέτρεπε ενημερώσεις. Επειδή φεύγω για ταξίδι στις 7 Αυγούστ... Toon meer
Bedrijf heeft geantwoord
I’ve sold phones to Flip.ro in the past without any issues, but my recent experience was very disappointing. I sent in an iPad 11(A16), 2025 in flawless condition—personally purchased brand new just 8... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We transform the way people sell and buy second-hand electronics! We make it easier to sell your old devices and safe to buy a used phone.
Contactgegevens
Bucharest, V7 Startup Studio, Street George Enescu 11, Bucharest, Roemenië
- contact@flip.ro
- flip.ro
1,5
Zeer slecht
142 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Din păcate nici măcar o stea nu merită
Din păcate nici măcar o stea nu merită. Am comandat un telefon, a ajuns stricat, mi s-au șters toate datele de pe cloud fără să mai pot să le recuperez, mi-au schimbat telefonul cu altul, tot stricat și el, la cel de al doilea ardea telefonul de nu puteai să îl ții în mâna din cauza bateriei, l-am trimis și pe ăla înapoi, până la urmă mi-au restituit o parte din bani. Eu am plătit cu voucher + diferența, iar ei mi-au restituit doar banii plătiți prin diferență de la voucher, ca mai apoi să schimb 10 de mail-uri cu ei pentru a îmi reactiva voucherul.
Stau foarte prost pe parte de customer service, angajați complet nepregătiți și neprofesionali.
Urmează să la fac o reclamație frumoasă și la protecția consumatorului.
Nu recomand sub nici o formă această platformă!
Promovează calitate și oferă în schimb doar stricăciuni. Evident ca pentru toate datele mele pierdute nu am primit nici o despăgubire. Date si documente importante salvate în cloud.
Rușine să vă fie!!!
23 juli 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Buna, Elisa,
Ne pare sincer rau ca experienta ta nu a fost una conform asteptarilor si iti multumim pentru feedback.
Dorim totusi sa aducem cateva clarificari privind situatia descrisa.
De fiecare data cand ne-ai semnalat o problema, solicitarea ta a fost analizata, iar echipa noastra a depus toate demersurile necesare pentru identificarea unei solutii, conform procedurilor noastre.
In ceea ce priveste voucherul utilizat la achizitie, acesta nu poate fi rambursat sub forma unei sume de bani, intrucat nu reprezinta o plata efectuata, ci un credit promotional. Din acest motiv, singura modalitate de restituire este reactivarea lui. In cazul tau, voucherul a fost reactivat cu succes, iar ulterior a fost folosit pentru plasarea unei noi comenzi.
Referitor la datele stocate in iCloud, acestea sunt asociate contului Apple ID si, in mod normal, nu sunt eliminate ca urmare a unei defectiuni a dispozitivului.
Te asiguram ca fiecare sesizare transmisa de tine a fost tratata cu seriozitate si ca am depus toate eforturile pentru a identifica o solutie.
Daca ai nevoie de informatii suplimentare, ne poti lasa un mesaj pe chatul din site sau la adresa de email contact@flip.ro si te vom asista cu drag, ca si pana acum.
Ganduri bune,
Echipa Customer Support Flip.ro
Flip și IPhone-ul
Am cumpărat un iPhone 12 Pro de pe Flip și, din păcate, experiența mea nu a fost una bună. Telefonul a început să aibă probleme încă din prima săptămână de utilizare, însă inițial am crezut că este vina mea, deoarece mă jucam destul de mult pe el.
În timp, problemele au devenit tot mai evidente. Bateria se descarcă uneori foarte repede, telefonul se încălzește extrem de tare și foarte repede, iar în unele momente se închide și se deschide singur. După ce pornește din nou, procentul bateriei este cu mult mai mic decât înainte de restart.
Am încercat să iau legătura cu serviciul de suport prin e-mail, însă mi s-a răspuns că nu a fost găsită nicio comandă și nici numărul meu de telefon nu este asociat unei comenzi, deși telefonul a fost cumpărat de la Flip. Acest lucru a fost foarte frustrant și m-a împiedicat să primesc ajutor pentru problema întâmpinată.
Mă așteptam ca un telefon verificat și vândut de Flip să funcționeze fără astfel de probleme și ca procesul de asistență să fie mai simplu. Din păcate, experiența mea nu a fost cea la care mă așteptam.
6 december 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Buna, Diana,
Ne pare rau sa aflam ca experienta avuta nu a fost una conform asteptarilor si iti multumim ca ne-ai semnalat aceasta situatie.
Dorim sa te asiguram ca suntem pe deplin dispusi sa te asistam in vederea solutionarii problemelor intampinate. Din pacate, nu am reusit sa identificam comanda in baza numelui utilizat pentru publicarea recenziei, motiv pentru care nu am putut verifica detaliile cazului.
Te rugam sa ne transmiti numarul comenzii sau datele asociate acesteia prin chat-ul disponibil pe site sau la adresa de e-mail contact@flip.ro, iar colegii nostri vor analiza situatia cu prioritate si iti vor oferi tot sprijinul necesar pentru solutionarea acesteia.
Ganduri bune,
Echipa Customer Support Flip.ro
Δεύτερη αγορά από τη Flip
Δεύτερη αγορά από τη Flip. Η πρώτη συσκευή ήταν άψογη, όμως το S24 Ultra, αν και εμφανισιακά τέλειο, ήρθε με πρόβλημα στο λογισμικό που δεν επέτρεπε ενημερώσεις. Επειδή φεύγω για ταξίδι στις 7 Αυγούστου και δεν υπήρχε χρόνος για την πολύημερη διαδικασία επιστροφής, αναγκάστηκα να το παω σε εξωτερικό τεχνικό με δικά μου έξοδα για να περαστεί το σωστό λογισμικό. Κρίμα για έναν σταθερό πελάτη να ταλαιπωρείται από ελλιπή έλεγχο.
30 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Γεια σας,
Σας ευχαριστούμε που αφιερώσατε χρόνο για να μοιραστείτε τα σχόλιά σας και που επιλέξατε την Flip για δεύτερη φορά.
Λυπούμαστε πολύ που ακούμε ότι η εμπειρία σας με το S24 Ultra δεν ήταν η αναμενόμενη. Χαιρόμαστε που η συσκευή ανταποκρίθηκε στις προσδοκίες σας, και καταλαβαίνουμε πόσο απογοητευτικό πρέπει να ήταν να αντιμετωπίσετε το πρόβλημα λογισμικού, ειδικά ενόψει των επερχόμενων διακοπών σας.
Θα θέλαμε να σας διαβεβαιώσουμε ότι, εάν η συσκευή είχε αποσταλεί σε εμάς με την εγγύηση, θα ήταν χαρά μας να την ελέγξουμε δωρεάν, και να πραγματοποιήσουμε τυχόν ενημερώσεις λογισμικού ή άλλες ενέργειες που απαιτούνται για την επίλυση του προβλήματος. Κατανοούμε πλήρως ότι, λόγω των ταξιδιωτικών σας σχεδίων, η αναμονή για τη διαδικασία ελέγχου δεν ήταν πρακτική επιλογή για εσάς.
Λυπούμαστε ειλικρινά για την ταλαιπωρία και τα πρόσθετα έξοδα που πραγματοποιήσατε. Τα σχόλιά σας είναι πολύ σημαντικά για εμάς και θα κοινοποιηθούν στην ομάδα μας καθώς συνεχίζουμε να βελτιώνουμε τις διαδικασίες ποιοτικού ελέγχου μας.
Ελπίζουμε ότι θα έχουμε την ευκαιρία να σας προσφέρουμε μια ακόμη καλύτερη εμπειρία στο μέλλον.
Να είστε πάντα καλά!
Η Ομάδα Υποστήριξης του Flip.gr
My Laptop Was Returned Damaged
I sent my laptop to Flip.ro for evaluation and decided to decline their offer.
When the laptop was returned to me, it arrived with visible damage on both corners, with the paint chipped off. It was returned to me in this condition, which was extremely disappointing. I expected my device to be handled with care and returned in the same condition in which it was sent.
10 juli 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
Thank you for your feedback and for taking the time to discuss this matter with our team.
In order to clarify the situation you reported, we carried out a thorough investigation, including a review of the recordings from the moment the received package was unpacked. This process required additional time, which is why our response was not immediate.
Following our review, we found that one of the marks mentioned was already visible on the device at the time it was received, as shown in the unpacking video. Additionally, the package was received without any signs of external damage that would indicate that the device had been damaged during transportation.
The unpacking video can be viewed publicly at the following link: https://bit.ly/4bxHo50 .
We would also like to point out that all devices are handled in accordance with strict safety procedures. The technical evaluation is performed using dedicated software, while the cosmetic inspection is carried out by technicians wearing protective gloves and working on anti-shock protected workstations.
Based on all the checks performed, we found no evidence to support the claim that the reported marks were caused during the evaluation process carried out by our team.
If you require any additional information, please feel free to contact us via the chat available on our website or by email at contact@flip.ro, and we will be happy to assist you.
All the best,
Customer Support Team Flip.ro
Big scam
I was try to sell a IPad Pro 11, almost impecabile, i know because i own a electronic service. The price quotation was around 2100 RON. They say that îs having some display impregnation and reduce the price to 200 RON. When was coming back i make the test for burn in, not anything. I sell at păun shop with 2400 RON.
6 juli 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Dani,
We are very sorry to find out that you did not have a positive experience with Flip and that you do not recommend our services!
Since we cannot identify you by name, please write us more details at contact@flip.ro so that we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
Excellent service
Fast delivery, easy site to work with. The product I ordered is like brand new, I am very satisfied with the service and quality. A big priority is the information they offer about tests, visual and technical condition and warranties.
29 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
Thank you for your feedback and for choosing our platform. We are glad that your experience was positive. ❤️
Have a nice day,
The Flip.ro Customer Support Team
Kind of janky delivery, but good products !
The Flip.ro delivery service is a bit janky. I expected it to arrive on a certain day, but it actually came the day after. The worst part was that I had just finished work and I had to rush to get there. Despite all of this, the product is completely good ! I haven't encountered any irregularities with it at the moment !
27 mei 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
Thank you for taking the time to share your feedback. We truly appreciate your review, as it helps us identify areas where we can improve and provide a better experience for our customers.
We are continuously working to improve our shipping process and ensure orders are delivered as quickly as possible. Your input is valuable to us and plays an important role in helping us improve our services.
Best regards,
The Flip.ro Customer Support Team
Hello Flip Support,
Hello Flip Support,
I recently purchased an iPhone 12 Pro from Flip and I have noticed some unusual battery behavior.
The battery health shows 100%, but the battery percentage sometimes drops very quickly. For example, it went from 58% to 43% in a short period of time, and after an iOS update I noticed another sudden drop to around 28%.
I have also experienced what seem to be battery percentage jumps, where the displayed percentage changes more than expected. The phone became warm during setup, updates, TikTok use, and gaming, although I understand some heating can be normal.
Could you please let me know if this behavior is expected for a recently set up device, or if the battery and device should be checked under warranty?
Thank you for your assistance.
19 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
Thank you for reaching out and for providing these details.
What you are experiencing can be normal during the first days after setting up a device. Following the initial configuration, the phone may perform various background processes such as software updates, app installations, data restoration from backups, photo and file indexing, and system optimization tasks. These activities can temporarily increase battery consumption, cause the device to become warmer than usual, and sometimes lead to battery percentage fluctuations.
It is also normal for the device to feel warm during activities such as software updates, video streaming, social media usage, gaming, or while charging.
We recommend monitoring the device for the next few days under normal usage conditions. In most cases, battery performance and temperature stabilize once all background processes have been completed.
However, if you continue to experience excessive heating, performance issues, unexpected battery percentage jumps, or any other unusual behavior, please do not hesitate to contact us. You can reach our team through the chat available on our website or by email at contact@flip.ro, and we will be happy to assist you further.
All the best,
Flip.ro Customer Support Team
Am trimis un Ipad Air 4 Wifi+ Cellular…
Am trimis un Ipad Air 4 Wifi+ Cellular stare excelenta la evaluarea pe site a fost oferita suma de 1200 lei in regim de consignatie( plata la 10 zile), cand a ajuns la ei ca nu merge Cellular-ul costa reparatia 907 lei si imi ofera pe tableta 293 lei, am cerut Ipadul inapoi merge impecabil si pe 4G, am filmare si poze cu teste, oare au tehnicieni prosti de habar nu au de ei sau incearca sa cumpere produse pe 2 lei si apoi sa le vanda pe sute si zeci de mii?
11 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Eugen,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Iti multumim pentru timpul acordat discutiei telefonice.
Conform celor discutate, in momentul testarii dispozitivului in service-ul Flip de catre tehnicieni, s-a constatat ca cititorul SIM era nefunctional.
Avand in vedere cele mentionate si discutate, de indata ce ai disponibilitatea, poti trimite din nou produsul catre Flip pentru o noua verificare, astfel incat sa putem concluziona situatia.
Daca ai nevoie de informatii, lasa-ne un mesaj pe chatul din site sau la adresa de email contact@flip.ro si te vom asista cu drag.
Zi frumoasa,
Echipa Customer Support Flip.ro
Big prices on garbage phones ,I don’t…
Big prices on garbage phones ,I don’t recomand it
2 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
We are very sorry to hear that you did not have a positive experience with Flip and that you do not recommend our services!
Please write us more details at contact@flip.ro so that we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
Experiența mea cu Flip a fost foarte dezamăgitoare…
Experiența mea cu Flip a fost foarte dezamăgitoare.
Am trimis către Flip un iPhone 15 Pro cumpărat nou de la iStyle în iunie 2024, aflat încă în garanție și fără reparații sau intervenții anterioare.
Înainte de expediere nu am observat nicio problemă legată de funcționarea telefonului. Cu o zi înainte de predarea coletului aveam semnal de rețea mobilă activ și există dovezi că telefonul era utilizat pentru comunicații GSM.
După recepționarea dispozitivului, Flip m-a informat că cititorul SIM nu este funcțional și a modificat evaluarea inițială. Nu am fost de acord cu concluzia lor și am refuzat oferta revizuită.
Telefonul mi-a fost returnat, iar după ce l-am primit înapoi l-am testat personal. În acel moment am constatat că problema semnalată de Flip exista într-adevăr. Tocmai de aceea am contestat concluziile lor și am solicitat explicații suplimentare cu privire la modul în care s-a ajuns la această situație, având în vedere că înainte de expediere nu observasem un astfel de defect și dispuneam de dovezi care indicau funcționarea serviciilor mobile.
Am transmis capturi de ecran, informații suplimentare și argumente în sprijinul poziției mele. Cu toate acestea, compania și-a menținut punctul de vedere, iar după ultimele mele mesaje nu am mai primit niciun răspuns.
Am sesizat ANPC și am continuat demersurile pentru clarificarea situației.
Din experiența mea, modul de gestionare a cazului și comunicarea ulterioară au fost nesatisfăcătoare. Din acest motiv, nu recomand serviciul.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Salutare,
Ne pare rau ca experienta avuta nu s-a ridicat la nivelul asteptarilor!
Din pacate, in lipsa unor dovezi clare care sa ateste ca dispozitivul avand prezenta un cititor SIM functional la data de 30.11, rezolutia ramane finala. Dispunem de toate dovezile necesare pentru a dovedi starea in care dispozitivul a fost receptionat, dar si faptul ca acesta nu prezenta un cititor SIM functional, fiind atasat raportul tehnic in discutiile avute pe mail cu colegii nostri.
Prin urmare, fara a avea dovezi explicite si fara o sesizare transmisa la momentul in care ai fost informata de acest defect in cadrul contului de client in data de 10.11, pozitia noastra ramane finala, dispozitivul fiind returnat in exact aceeasi stare in care a fost receptionat la adresa noastra.
Daca ai nevoie de asistenta suplimentara, ne poti lasa un mesaj si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Misleading “Excellent” condition – not trustworthy
I bought an iPhone 15 Pro from Flip expecting reliability and transparency. Instead, I got a device with a non-original battery and a previously replaced screen — none of which was disclosed.
After just 3 months, the screen completely died while I was traveling in China. Without a phone there, you literally can’t function (payments, transport, even buying water). I had no choice but to repair it locally.
Because of this repair, the phone now effectively has no warranty, so I’m left with a significantly devalued device.
Flip’s response? A copy-paste from their terms and conditions, ignoring the actual issue: they sold a product as “Excellent” while hiding critical information that directly affects value and reliability.
Calling something “Excellent” but omitting major repairs is simply misleading.
You pay more than on second-hand platforms expecting peace of mind — but you don’t get it.
I would not trust their grading or descriptions again.
P.S.: After their answer and the communication I had via email, they keep mentioning that relevant information about the device is available when purchasing. I'd love to know where exactly. I surely wouldn't have bought a phone with a non-original battery and an already-replaced screen at a premium price. I don't even care about the money anymore. I'd open a case to ANPC.
1 juni 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
We have reviewed the issues you raised again and maintain the previously communicated point of view.
We understand the situation described and the inconvenience caused by the defect that occurred during your trip. However, the device was repaired in a third-party service, without the possibility of a prior technical assessment by Flip specialists.
Following such an intervention, it is no longer possible to verify the cause of the initial defect or establish any potential liability that could be analyzed within the warranty offered by Flip.
At the same time, we cannot reimburse the costs of interventions performed outside the warranty procedures and without prior assessment by our technical team.
Regarding the issues raised regarding the device components, we note that the relevant information regarding the product was made available to the customer through the description and specifications displayed on the product page at the time of purchase.
Regarding the request for partial reimbursement, after analyzing the presented situation, we do not identify grounds for granting financial compensation, which is why we cannot proceed with this request.
If you need additional information, you can leave us a message and we will be happy to assist you, as before.
iPhone plus sent back with scratches
My wife recently proposed to sell an iPhone 15 Plus in perfect shape. Flip.ro made an offer of 2000 RON and my wife accepted and sent them the device. She got back an email stating that the product will be sent back because they don’t take eSIM products. I should mention at this point that the phone was bought by me from US. When she received back the phone , the screen was scratched in multiple places for no apparent reason. The phone was since day 1 with hard case and screen protection so was 10/10 perfect , no scratches whatsoever. I find this very unprofessional and I don’t recommend to anyone to engage with flip.ro
26 mei 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Andrei,
During the testing and verification process, the devices are checked by simply connecting them to a PC using a data cable.
The devices are also checked aesthetically. The devices are not opened during this process.
If the packages are delivered to the Flip service and it is noticed that they show signs of damage, a notification is sent to both the courier company and the sender. This did not happen in the case of this sales request.
We guarantee that the device was delivered back to your possession in exactly the same aesthetic condition in which it was delivered by the courier.
Throughout the device's stay in the Flip service, it was placed in bubble wrap, in the Flip box, which also contains a sponge for protection. Also, the workbenches are wrapped in shockproof material, and the technicians use protective gloves during the tests.
Considering the above, the device was returned in the same condition in which it was delivered to our service.
If you need additional information, leave us a message on the chat on the site or at the email address contact@flip.ro and we will be happy to assist you.
Have a nice day,
The Flip.ro Customer Support Team
I bought an Iphone 14 Pro Max
I bought an Iphone 14 Pro Max - condition "Excellent".
I received an Iphone with a FAKE battery which is not recognised by the system, it shows me the message "unverified" when I click on "battery health".
Is not the first time when Flip is lying. They are no trustful, better buy from another similar website, more serious.
26 mei 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello Catalina,
We are sorry to find out that your experience did not meet your expectations!
All components used by Flip are compatible, CE approved and carefully checked by our specialists. In situations where original parts are not available, high-quality compatible components are used, tested internally to ensure optimal product operation.
The "Unknown component" message displayed by the iPhone appears automatically when the battery has not been replaced in an authorized Apple service, even if it is fully functional and of good quality.
More details can be found in the following article: https://suport.flip.ro/ro/de-ce-afiseaza-iphone-ul-meu-notificarea-componenta/baterie-necunoscuta .
If you notice a low autonomy or the phone suddenly turns off, we recommend that you contact the Flip team for a warranty check, following which the product will be analyzed and repaired at no additional cost.
All the best,
The Flip.ro Customer Support Team
Am cumpărat un iPhone 13pro ,,as new''
Am cumpărat un iPhone 13pro ,,as new''. În mai puțin de câteva luni bateria a început să degradeze semnificativ, în cât de la 60% putea ajunge la 5% în doar jumătate de oră, se înfierbântă puternic și deseori rămânea fără semnal. L-am trimis pe garanție, cică l-au reparat, au schimbat bateria si rezolvat problema cu semnalul. Dar deja e apărut altă surpriză, telefonul nu-și mai făcea update. Mereu eroare. Și asta s-a început exact după o lună de la expirarea garanției. Încercând să fac update prin Macbook, telefonul s-a transformat într-o cărămidă. Problema era placa de baza a telefonului. Evident că ăștia de la flip au zis ,,ne pare rău, prostia care am vândut-o dvs nu mai este sub garanție''. Acest este un scam ordinar. În viața mea nu mai recomand cuiva acest site și cu atât mai mult nu cumpăr de la ei. Rușine
1 mei 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Am comandat un PS4 și sunt foarte…
Am comandat un PS4 și sunt foarte mulțumit de achiziție. corespunde descrierii, a fost ambalat corespunzător, setul conține toate accesoriile. totul OK, recomand!
30 april 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Adrian,
Ne bucuram ca ai o experienta placuta si iti multumim, de asemenea, pentru ca utilizezi serviciile Flip.ro 😊
Zi frumoasa,
Echipa Customer Support Flip.ro
Sell your phone somewhere else
I've got an offer for 1 leu for a Samsung Galaxy S10+ for a few dead pixels ? Aaalriight.
10 januari 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hi, Robert,
We are sorry to hear that your experience did not meet your expectations!
Please write us more details at contact@flip.ro so we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
I've bought a "as good as new" phone
I've bought a "as good as new" phone, quality was indeed as new. They were also fast.
I think the ones who complain of low prices offered to phone sellers should realize that the company must pay for all the employees, instruments, facility and for insurance in case your phone will not sell too soon or at all. If you don't want this, you're free to go to the jungle of marketplace.
17 april 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
Thank you for your opinion and for your trust. We are glad that your experience was a good one. 😍
Have a nice day,
The Flip.ro Customer Support Team
Loterie de baterie...
Cel mai enervant lucru este că îți garantează doar 85% viață la baterie, te presează psihologic să iei cu baterie nouă - neoriginală. Cam toate recenziile negative vin de la oameni care își cumpără telefon "că nou" dar primesc telefon cu baterie sub așteptări iar recenziile pozitive sunt de la cei norocoși, cu capacitate baterie de 100% sau peste așteptări. Alte site-uri îți afișează nivelul bateriei înainte să-l cumperi, la flip.ro lipsă totală de transparență.Plătești aceiași bani pentru un telefon cu baterie de 85% cu unul care are 100%, cea ce este absurd. Nu trebuie să fie o loterie, unii sunt norocoși iar unii că mine primesc un telefon cu 600 de cicluri și 92% baterie. Plus că am pus returnarea telefonului pe data de 02.04.2026, iar azi pe 03.04.2026, mi-au spus că o să mi-l ridice pe 06.04.2026, iar returnare banilor tăi depinde de cât de repede returnezi produsul.
3 april 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Salutare,
Iti multumim pentru ca ai ales sa ne transmiti feedback-ul tau si ne pare rau ca experienta avuta nu a fost conform asteptarilor.
Dispozitivele pe care le comercializam sunt reconditionate, testate riguros in peste 60 de puncte tehnice si beneficiaza de o garantie de 2 ani. Din acest motiv, pretul lor este considerabil mai avantajos comparativ cu al telefoanelor noi.
In urma procesului de reconditionare, nu putem garanta rezistenta la apa si praf. Din acest motiv, aceasta caracteristica nu este mentionata in descrierile produselor sau in alte materiale de prezentare. De asemenea, in Termeni si Conditii, sectiunea 3.2.9.6, punctul (iii), este specificat faptul ca garantia standard nu acopera daunele provocate de contactul cu lichide. Indiferent daca se opteaza pentru o baterie standard sau pentru una noua, nu putem garanta rezistenta la apa si praf.
Sanatatea bateriei este garantata intre 85% si 100% pentru toate dispozitivele comercializate, indiferent de aspectul estetic. Pragul ales de noi este peste recomandarea de inlocuire indicata de Apple (sub 80%), tocmai pentru a asigura performanta si autonomie corespunzatoare. Aceasta informatie este afisata transparent in pagina fiecarui produs.
In ceea ce priveste preluarea coletului pentru retur, intelegem nemultumirea legata de termenul comunicat. In urma discutiei avute cu colegii nostri, a fost transmisa o solicitare de urgentare catre firma de curierat, astfel incat preluarea sa se faca in cel mai scurt timp posibil.
Ramanem deschisi pentru orice alte clarificari, astfel ne poti lasa un mesaj la adresa de email contact@flip.ro sau la chatul din site si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Very disappointing experience
I bought 2 iPhone s in 2024 with status “as new”. Both stopped working this week, one of them one month after the guarantee ended, the other had 3 years guarantee so I will send it to be checked. The phones were used by my parents, so very carefully handled and quite little time used. Very disappointing experience!
3 maart 2026
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you, in the shortest time and with minimal effort.
Since we cannot identify you based on your name, we invite you to send us an email to contact@flip.ro with the following information: your contact details, accompanied by the order ID and the specification "review response". 🙏
We will contact you by phone as soon as we receive the email.
All the best,
The Flip.ro Customer Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.