FloLogic Reviews 

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the first ring and quickly ID'd my account and was able quickly understand what was happening based on their diagnostics. The CSR quickly texted me instructions to fix as well the option to call the service desk in real time. Within an hour we were back online with the system. Thanks, Todd

The Flologic device works great. We have had multiple costly leaks over the years and we sleep better with Flologic.

As important, the support team is amazing. Very helpful and responsive. GREAT customer service

On several occasions I have utilized the Flo-Logic technical support team. In every which way they have exceeded my expectations:
1) You can always get someone on the phone. If you leave a voice mail they get back to you immediately.
2) The techs are very patient and carefully listen to your questions and issues. They always have a solution and walk you through step by step of how to program and use the APP or other equipment.
3) If you have an after hours issue, they periodically check voice mails, emails and will get back to you.

This is a fantastic product with exceptional service and responsive and informed support from the U.S. based technical team. I've had it in my home for many years and would never consider living in a property without it. When selecting a plumber, I look for those with FloLogic experience.

The system shuts off the water in the middle of the night all of the time. No way to get in touch with the company to be able to determine what is wrong with the system. I cannot trust Flo Logic. Very disappointing.

Me encantan todos los proyectos que busquen favorecer la salud de las personas!

Super helpful sales and fantastic support!

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reason, they called, held my hand and talked me through my concern. Their product is fantastic and even got me home insurance reductions. If they sold air, I would purchase from them!

Joey was terrific, kind and very helpful! I'm no longer afraid of my flologic!

The technical team members consistently deliver their professional, knowledgeable, reassuringly calm advice to resolve any issue. I've rarely needed to involve them; however, when I have my flow valves have been restored.

We have had a FloLogic System 3.5 in our home for 8 trouble free years.
FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemming from any type of in home plumbing failure. This has been true whether at home, where you might overfill a bathtub or while away on vacation.
We had our system installed after experiencing a plumbing failure that disrupted our lives for weeks.
We have been so impressed with FloLogic's equipment and with the technical service staff, that 6 of my neighbors have followed our lead by installing the same equipment. Any one of my neighbors could have equally well written this testimonial.

Flologic’s customer support is excellent. It is nice to know that there are companies that still have real people at the end of the phone. The CS team is patient and knowledgeable. Big shout out to Brendan!

After experiencing a terrible water leak in our home we were advised to install a leak detection system. After researching the various options we selected Flo Logic and that was the best move we could have made! The team of professionals at Flo Logic have consistently been there for us to answer questions or concerns we have about the product, alarms that were activated, etc., and every time they were so professional and knowledgeable and put our concerns to rest. Thank you Flo Logic!

Great company, easy to work with and so helpful. Excellent support and customer service.
I upgraded from one of the original systems from over 20 years ago, I was an early adapter and their service was great and is still great. I compared this to other devices on the market and none meet their high standards. The product is robust and dependable.
This is a necessity for my house, on grade slab with a water shut off below grade, under a floor board, under a heavy washing Machine and inaccessible. I found this out when I had a pipe break and could not access the shut off and had to call the fire dept. After much water damage, I resolved to find a solution and came across a review of a new product: FloLogic, reviewed in a Popular Science Magazine. I have been a huge fan ever since. Whenever I needed support, which is infrequent, they are there to assist and address any problems.

Great product and very good customer service. I was able to call and get all my questions answered. I have talked with several of the people in customer service. And each time they made sure I understood everything and that i didn’t have any other issues before the called ended.

I was considering buying a Flologic device and called in to ask some questions. I spoke with Joey on 8/19 and he was incredibly helpful and knowledgeable. One of the most helpful calls of this nature I've ever had - huge shoutout to Joey who was really an outstanding communicator. I purchased the device, plumber installed it and it has been working perfectly. Very happy with every aspect of this company and purchase.

I installed one of their water shut-off valve systems in my home the day after I moved in a bit over 6 months ago. I love it. Floods are a huge risk in any home, and with this device connected to my alarm system I can't forget to turn it on when I leave the house. It is helpful if you do have a slow leak somewhere in the house, and works just great. Add in the fact that installing this device and hooking it in to the security system are saving me almost 10% on my homeowners policy every year and it pays for itself in two or three years. Win:win. I called the service team several times before chosing this brand and the people were both knowledgeable and very pleasant to work with. I am surprised more people don't have them installed - water damage is a very real risk and usually very expensive to repair. You can't go wrong with this company.

Do not buy if you need remote access. WiFi connection is totally unreliable on a modern Wi-Fi 6 network with many devices.

You will waste $1000's on a device you can't control remotely in case or emergency.

FloLogic's response below is deceptive. I reiterate my strong recommendation.

Details:
- My connection was through FloLogic's Thread-based Gateway as described in their response.
- There was no trouble connecting, but the gateway was unable to keep its connection. It disconnected every few seconds as others have experienced.
- This is typical of systems using old Wi-Fi protocols and perhaps obsolete firmware stacks.
- In desperation FloLogic send me a replacement gateway (same problem), then an old nodule that works without the gateway (same problem).
- Since the issue is with their Wi-Fi chips, sending replacements with the same chip obviously can't solve the problem.

My wifi network is 100% reliable and includes cameras, weather station, sprinkler controller, hybrid water heaters, wifi access points, mobile phones, notebooks, all working without a problem. Only FloLogic is unable to keep a stable connection.

Have only seen this once with an old device that used one of the very early wifi protocols. These devices can no longer stay reliability connected on modern Wi-Fi networks.

Great help solved the problem thanks Brenden

Flologic's devices are fabulous! They detect flow according to the parameters you easily determine and will shut off the water when you're not around to do it yourself. I experienced an issue with my home's wireless network and Joey, in Technical Support, was readily available and quickly and effortlessly got my unit paired with my home network and connected again. Fabulous 'technical support' staff.