Flowers were well packaged and arrived on time but unfortunately they were nothing like the photo. I know and fully understand that photos are only a guidance but as I had bought them as a gift must a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Toon meer
The peonies were beautiful but sadly delivered to the wrong address. It was a Sunday and the recipient then went around the neighbouring roads to find the lady’s name at the number she was at. Lucki... Toon meer
Bedrijf heeft geantwoord
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Contactgegevens
42 Gorst Rd, NW10 6LD, London, Verenigd Koninkrijk
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3,5
Gemiddeld
884 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
11 juli 2023
Review zonder uitnodiging
Antwoord van FLOWERBX
Hello Eliana,
Thank you so much for your positive feedback!
Have a lovely day.
Best wishes,
The FLOWERBX Team
I buy from you for the quality and…
I buy from you for the quality and quantity of the flowers
22 juli 2023
Antwoord van FLOWERBX
Hello Philip,
Thank you very much for your valuable feedback, one of our main goals is to deliver best quality products and we will continue to work on this.
Have a lovely day!
Best wishes,
The FLOWERBX Team
Never have I been disappointed in the…
Never have I been disappointed in the quality or service.
Perfect
23 juli 2023
Antwoord van FLOWERBX
Hello Vic,
Thank you so much for your lovely feedback, we appreciate your support.
Best wishes,
The FLOWERBX Team
Everything was perfect!
14 juli 2023
Antwoord van FLOWERBX
Hi Dmitry,
We are extremely happy you enjoyed your order!
Best wishes,
The FLOWERBX Team
The flowers did not all come out
The flowers did not all come out. My mother in law got given some and they looked beautiful so I ordered same but mine did not come out nice.
13 juli 2023
Antwoord van FLOWERBX
Hello Alexandra,
Thank you for your feedback.
We are terribly sorry your peonies didn't bloom perfectly. Unfortunately this variety can be very difficult towards end of their season so we decided to switch them off purchasing as we are no longer able to guarantee best quality.
We would always take every quality issues that our customers flag very seriously and make sure these are rectified, so please do email us at contact@flowerbx.com with your order details and our team will organise replacement.
Best wishes,
The FLOWERBX Team
The apperance of the flowers delivered
20 juli 2023
Antwoord van FLOWERBX
Hello Gasper,
Thank you for your feedback, we hope you enjoyed your flowers!
Best wishes,
The FLOWERBX Team
Beautiful orchids
Beautiful orchids! Flowerbx is the best for minimalist bouquets and I also love their vases
20 juli 2023
Antwoord van FLOWERBX
Hello Celine,
Thank you so much for your fantastic feedback!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Unscrupulous Price Change Policy
I signed up for a six month subscription at a price they quoted me. I made three months’ of payments and received three months’ of flowers, then they sent me a message that told me they were raising the rate for the remainder of my subscription. I technically had the option to cancel the rest of the shipments, but I had already given my wife the present of a six month flower subscription, so cancelling would have taken half of the already-promised present away. This company should never have sold a six month subscription of flower deliveries if they weren’t going to honor the price they promised at the outset. Very unscrupulous business practice.
20 juli 2023
Review zonder uitnodiging
Antwoord van FLOWERBX
Dear Jon,
Thank you for your valuable feedback.
We are terribly sorry you were unhappy with change to your plan and appreciate that you are in unique situation as your subscription was a gift. Whilst we were forced to increase prices of some products slightly to ensure we can continue to provide best quality and seamless experience and tried to communicate with every customer, I understand this might have caused some inconvenience.
We would love to make this right for you, so you can still enjoy your subscription and our customer service team will contact you shortly to offer alternative solution.
Best wishes,
The FLOWERBX Team
Amazing flowers and great customer…
Amazing flowers and great customer service! :)
18 juli 2023
Review zonder uitnodiging
Antwoord van FLOWERBX
Hi Zuhra,
Thank you so much for your lovely comment, we are very happy you liked your experience and will pass this on to our customer service team too!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Will certainly recommend FLOWERBOX to my friends
Gr8 customer care. The crew is always hepful. Fast delivery. Will certainly recommend FLOWERBOX to my friends.
7 juli 2023
Review zonder uitnodiging
Antwoord van FLOWERBX
Dear Marta,
Thank you so much for your lovely feedback and supporting us!
Have a lovely day.
Best wishes,
The FLOWERBX Team
I had a great experience!
18 juli 2023
Review zonder uitnodiging
Antwoord van FLOWERBX
Hello Magda,
Thank you for your feedback, we appreciate your support and are glad you enjoyed ordering with us!
Best wishes,
The FLOWERBX Team
Antwoord van FLOWERBX
Hello Katie,
Thank you so much for your lovely feedback, we are glad you enjoyed ordering with us and hope you love your flowers!
Best wishes,
The FLOWERBX Team
My hydrangeas arrived looking…
My hydrangeas arrived looking beautiful.
I followed the attached instructions exactly, but they were all dead 2 days later.
16 juli 2023
Antwoord van FLOWERBX
Dear Caroline,
Thank you for taking your time to write your valuable feedback.
We are so sorry to hear your hydrangeas did not last as expected! Please be assured that this is not our usual quality and must've been very unfortunate bunch that we will report to our growers. We would love to make this right for you, therefore our lovely customer service team will reach out to you separately to organise replacement asap.
Have a lovely day!
Best wishes,
The FLOWERBX Team
I love FLOWERBX
I love FLOWERBX, the team are lovely and the delivery is super speedy. Not to mention the divine flowers.
8 juli 2023
Antwoord van FLOWERBX
Dear Millie,
Thank you so much for your kind feedback, we appreciate your support!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Flowers were delivered to the back…
Flowers were delivered to the back garden of another house
6 juli 2023
Antwoord van FLOWERBX
Dear Holly,
We are terribly sorry to hear about your experience! Please be assured that we are investigating driver's mistake with our delivery partner urgently, but in the meantime I can see that our customer care team has organised fresh replacement to be delivered to intended recipient.
I do hope these flowers were received safely, but do let us know in case of any further issues at contact@flowerbx.com and we will rectify this asap.
Best wishes,
The FLOWERBX Team
Antwoord van FLOWERBX
Hi Sebastian,
Thank you for your nice comment!
Best wishes,
The FLOWERBX Team
Great service
Great service, lovely flowers, special packaging and a chosen date for delivery.
6 juli 2023
Antwoord van FLOWERBX
Dear Claire,
We appreciate your support and are glad you enjoyed ordering with us!
Best wishes,
The FLOWERBX Team
Awful delivery
The delivery was refused twice even when the correct address was given multiple times.
10 juli 2023
Antwoord van FLOWERBX
Hello Amy,
We are so sorry there was an issue with your delivery!
We are looking into this with our courier partner as this is not acceptable and so far I can see delivery address appears to be new build and isn't showing on driver's sat nav hence earlier issues, but our team has organised fresh bunch of flowers to attempt delivery again and after some research one of our senior drivers delivered successfully earlier today.
We hope recipient enjoys the flowers!
Best wishes,
The FLOWERBX Team
Misleading advertising
Your description of the item purchased on your website is misleading. My daughter also encountered the same issue. It leads consumers to think that the price paid for includes the flower vase.
10 juli 2023
Antwoord van FLOWERBX
Hello Soraya,
Thank you for your valuable feedback and we apologise for this confusion! Whilst we do offer free vase with subscription plans, we do say on rest of products that vase is not included with flowers, we will flag this to our product team to make sure it is clearer and to avoid any disappointment in the future.
Best wishes,
The FLOWERBX Team
Good experience and stunning flowers
Good experience booking the flowers and updates on the day of delivery. They were a birthday gift and the flowers were stunning and loved by the recipient.
10 juli 2023
Antwoord van FLOWERBX
Hello,
Thank you for your lovely feedback, we hope flowers brought lots of joy on this precious occasion!
Best wishes,
The FLOWERBX Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.