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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Flowers were well packaged and arrived on time but unfortunately they were nothing like the photo. I know and fully understand that photos are only a guidance but as I had bought them as a gift must a... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Toon meer

Beoordeeld met 3 van de 5 sterren

The peonies were beautiful but sadly delivered to the wrong address. It was a Sunday and the recipient then went around the neighbouring roads to find the lady’s name at the number she was at. Lucki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bloemenmarkt
  2. Bloemist
  3. Bloemenbezorging

Geschreven door het bedrijf

The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

884 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 57% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 4 van de 5 sterren

I have been a huge fan of Flowerbx for…

I have been a huge fan of Flowerbx for a few years. I bought the red daisy before and it was packed individually which made each flower look perfect. I absolutely loved the delicacy that Flowerbx brought to its customers. However, I got red daisy packed altogether as a bunch this time, which made half of them deformed. This is not a very satisfying purchase. But I did love all of my orders and my friends' gifts of Flowerbx to me before. Hope this feedback helps for the future development of Flowerbx. Thanks

7 juli 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Hello Lily,

Thank your your valuable feedback.

We are so sorry to hear that some stems were damaged. Whilst we constantly try to improve our packaging to ensure it is as secure and sustainable as possible, this should not affect quality at all, so I do apologise for your latest experience. We would love to make this right, please do email us at contact@flowerbx.com and add some photos if possible(they are very helpful for our product team to see what can be improved) and our team will look into this for you and offer solution.

Have a lovely day!
Best wishes,
The FLOWERBX Team

Beoordeeld met 5 van de 5 sterren

Positive experience

Flowers arrived quicky - beautiful and just the right amount of open. Delivery driver friendly and interactive. Flowers looking amazing

6 juli 2023
Beoordeeld met 5 van de 5 sterren

The quality of the flowers !!!

The quality of the flowers !!!
Always fresh, reliable for sending a gift to know that each bloom will be in perfect condition and of the highest quality.
Delivery is also excellent with communication if there is a problem.

2 juli 2023
Beoordeeld met 5 van de 5 sterren

I have been a Flowerbx customer for a…

I have been a Flowerbx customer for a while and have always loved their flowers. However, this time I was dissapointed in my Peony bouquet. I emailed Flowerbx and the girls responded right away with a solution. A lovely fresh bouquet of a different rose was delivered promptly. The girls were very understanding and I was relieved to receive this kind response. I will continue being a Flowerbx customer.

2 juli 2023
Beoordeeld met 5 van de 5 sterren

My daughter loved her get well Rosie Posies

My daughter loved the beautiful soft pink roses! They were beautiful delivered and made her get well a.bright one.

6 juli 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Hello Brigitte,

Thank you so much for your lovely words, we are very glad our flowers put smile on your daughter's face!

Best wishes,
The FLOWERBX Team

Beoordeeld met 4 van de 5 sterren

Decent

Acceptable, and efficient

6 juli 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Hi Alexander,

Thank you for your helpful feedback and ordering with us.

Have a lovely day!
Best wishes,
The FLOWERBX Team

Beoordeeld met 4 van de 5 sterren

Fresh flowers

Free vase is nice, just a lot smaller then it looked in the pictures. The peonies lasted about two weeks. A lot longer than the average flower shop on the high street / corner shop.

30 juni 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Hello Floortje,

Thank you for taking time to write about your experience.

We looked into your order and it appears that it was delivered on the day you have chosen when placing the order and as it was stated in your confirmation email, but I do apologise for any confusion. We will also pass your comments about vase to our product team to ensure it is represented more accurately.

Have a lovely day!
Best wishes,
The FLOWERBX Team

Beoordeeld met 4 van de 5 sterren

The quality is pretty good but our last…

The quality is pretty good but our last delivery had a couple of broken stems

2 juli 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Hello Matthew,

Thank your your valuable feedback.

We are so sorry to hear that some stems were broken in your last order, this is of course not acceptable and we would love to rectify it for you. Please do email us at contact@flowerbx.com and our team will look into this for you and offer solution.

Have a lovely day!
Best wishes,
The FLOWERBX Team

Beoordeeld met 3 van de 5 sterren

Mixed experience with peony subscription

I had the peony subscription. Some weeks were stunning. Others had a few buds which never opened - disappointing for the price.

30 juni 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Dear Natalia,

We are terribly sorry to hear your some of your peonies didn't open, I do apologise for this mishap! Unfortunately peonies become bit trickier towards end of their season and therefore we decided to switch them off from purchasing as we are not able to guarantee quality anymore.

We would still love to improve your experience, please do email us at contact@flowerbx.com with order number of underwhelming drop and we will look into this for you.

Best wishes,
The FLOWERBX Team

Beoordeeld met 3 van de 5 sterren

Mostly beautiful flowers…

Mostly beautiful flowers. Love how they are hand-tied and hand-delivered with a smile too! I’ve had better luck ordering the single bunches, as and when, than the 3 times I’ve had a flower subscription. The subscription bunches never seemed to be quite as good, or offer as much variety, so I won’t be doing that again (once was a lovely gift). Seems like a great idea but it felt like maybe they didn’t deliver their best flowers as you’d already paid etc. I may be completely wrong of course and just had some bad luck! But overall I do love you can choose the type of flower from a wide variety and it’s not like the mixed bunch from the average florist.

27 mei 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Dear Mela,

Thank you for your valuable feedback.

Please be assured that we only source freshest stems for our subscriptions and all flowers are arriving from our growers on the day of delivery, regardless if its is subscription or single order, so it is disappointing for us to hear not all your deliveries were perfect. We will also pass your note about varieties to our product team to improve future flower choices.

If you receive subpar bunch again in the future, please reach out to the team at contact@flowerbx.com who can arrange a fresh replacement for you.

Kind regards,

The FLOWERBX team

Beoordeeld met 2 van de 5 sterren

Paid for faster shipping but delivered late anyway

I paid for the fast shipping because it was a birthday and the delivery was completely by the end of the day (late afternoon) the receiver was not home (as I also wrote in the notes I wanted them to be shipped in the morning), so the flowers were not looking their best. Considering the fact that I have now been ordering flowers more than 4 times with this company I feel quite Disappointed

26 juni 2023
Logo FLOWERBX

Antwoord van FLOWERBX

Dear Noah,

Thank you for your feedback!

We are so sorry to hear you weren't happy with your FLOWERBX experience. We aim to deliver all orders as early as possible but on this occasion unfortunately it wasn't possible and I apologise for this. Whilst we are not able to guarantee specific time windows yet, we provide tracking so you can monitor your delivery on the day.
It is disappointing for us to hear that there was quality issue as our packaging is designed to keep flowers fresh and most of our vans are temperature controlled to ensure all stems arrive perfectly.

We would love to fix this for you, could you kindly email our Customer Care team at contact@flowerbx.com and add some photos of flowers if possible and we will rectify this for you immediately.

Best wishes,
Anna

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