I had to contact customer service to get the date of my order altered twice!! Amy was so understanding and sorted out my issues out and gave me peace of mind. Thank you Amy.
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Lees wat reviewers zeggen
I sent a flower card to my cousin for her 60th with chocolates came to £43. The card was awful, there customers services were brilliant as I uploaded a photo and could see straight away why I was u... Toon meer
Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day. All recipients were delighted with their flower cards and say they were fresh and the Christmas o... Toon meer
Bedrijf heeft geantwoord
I have ordered quite a few flower card and always been delighted by their service and product. Last week I ordered for a friend and mistakenly gave the wrong address. Product wasn’t delivered. Wh... Toon meer
Bedrijfsgegevens
Over Flowercard
Geschreven door het bedrijf
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Contactgegevens
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, Verenigd Koninkrijk
- cs@flowercard.co.uk
- flowercard.co.uk
4,3
Uitstekend
25K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The person I sent the flower card to…
The person I sent the flower card to after her baby arrived safely was very happy 🌼
28 januari 2025
Antwoord van Flowercard
Dear Miss Thomas,
We are delighted that our Flowercard was the perfect gift to welcome the new baby and brought happiness to the recipient. Thank you for letting us know. 🌸😊
Kind regards,
The Flowercard Team 🌸
Good and prompt customer service who…
Good and prompt customer service who were very happy to help me with an order query I had. The recipient was very happy with the flowers they received and the service was quick and efficient. Would recommend!
8 november 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Christina Marie,
Thank you for your recommendation! We're pleased that our customer service team could assist you quickly and that your recipient loved their Flowercard. We appreciate that you recognise our prompt and efficient service. 🌸😊
Kind regards,
The Flowercard Team 🌸
Delighted with range of choices and…
Delighted with range of choices and final purchase!
25 oktober 2025
Antwoord van Flowercard
Dear Ms Elizabeth Mcgory,
We are delighted that you found Flowercard's range of choices appealing and are happy with your final purchase. Thank you for your review. 🌸😊
Kind regards,
The Flowercard Team 🌸
Excellent service
It was very easy to purchase online the only problem being trying to decide which to choose. I, personally, haven't seen the card but my friend was very pleased with the card and flowers. She said it was packaged very well and the box was pretty. The card and the flowers were all brilliantly put together and were beautiful. She has said she would use them herself in future. That, surely, is an excellent recommendation.
25 oktober 2025
Antwoord van Flowercard
Dear Alyson Hopkins,
We are thrilled with your detailed feedback. It's fantastic to know that your friend was so pleased with her beautiful Flowercard arrangement, the pretty box, and the excellent packaging. Her intention to use us herself is the highest compliment. Thank you for highlighting our service. 🌸😊
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Sonia Marsh,
We are absolutely delighted to hear the Flowercard was gorgeous. We appreciate your kind words. 🌸😊
Kind regards,
The Flowercard Team 🌸
Very attractive
Easy to order and very attractive when delivered. A very good buy and well received. Thanks
25 oktober 2025
Antwoord van Flowercard
Dear Bizzie,
What wonderful feedback! We are so pleased you found the Flowercard easy to order and attractive upon delivery. Knowing it was a very good buy and well-received makes our day! Thank you. 🌸😊
Kind regards,
The Flowercard Team 🌸
I found the flower card so simple cousin to cousin bday gift …
I found the flower card so simple to choose place the order and when I the person received the flowers looked so lush and beautiful it was a delightful experience
25 oktober 2025
Antwoord van Flowercard
Dear Claire and Graham,
Thank you for sharing your delightful experience. We're thrilled you found the ordering process simple and that your cousin loved the beautiful, lush look of the Flowercard. We appreciate your lovely feedback.🌸😊
Kind regards,
The Flowercard Team 🌸
I purchased a Flower Card for a dear…
I purchased a Flower Card for a dear friend's 1st anniversary of her husbands passing. I noticed that a spelling mistake had been made and immediately telephoned and sent two emails asking for the mistake to be rectified. I did not receive any response to my emails and the spelling mistake was not altered. I am not at all happy with this experience.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Shan Hannah Martin,
We are so very sorry for this experience, especially given the sensitive nature of the occasion. Please contact us at cs@flowercard.co.uk so we can sincerely apologise, investigate, and offer the best possible resolution. 🌸
Kind regards,
The Flowercard Team 🌸
The quality of the flowers is very good…
The quality of the flowers is very good and every one of my friends and relatives who have received one from me are delighted with them, especially for those living in apartments or small houses. They can still enjoy receiving flowers.
24 september 2025
Antwoord van Flowercard
Dear Mrs A Durrant,
We are thrilled to hear that the quality of our Flowercard meets your high standards. We appreciate your kind words and look forward to sending more delight to your friends and relatives! 🌸😊
Kind regards,
The Flowercard Team 🌸
Fast efficient service
Fast efficient service
My friend loved her pretty flower card
24 september 2025
Antwoord van Flowercard
Dear Alison,
That's great to hear! We're happy your friend loved her pretty Flowercard and that you experienced our fast, efficient service. Thank you for your lovely review! 🌸😊
Kind regards,
The Flowercard Team 🌸
Quick and always arrives as requested…
Quick and always arrives as requested it was lovely that it arrived on time as many don’t I like sending them as they are a lovely surprise
24 september 2025
Antwoord van Flowercard
Dear Sylvia Strudley,
Thank you for this wonderful feedback. We are so pleased we could deliver your Flowercard quickly and exactly on time, as requested. We agree they make a beautiful surprise, and we appreciate your loyalty. 🌸😊
Kind regards,
The Flowercard Team 🌸
Horrendous gift
Horrendous gift. The floral display is tiny and within 1 day the roses have wilted. When I visited my mother I was embarrassed at what had been sent. In addition knowing this was a gift for a birthday they put in promotional material which detailed the price of the gift I had sent. If I had known that the floral display would be so inadequate I would have ordered flowers from a florist it would have been cheaper.
Do not buy this gift hugely disappointing and not value for money
26 september 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Dene,
We are so truly sorry to read your review; this is certainly not the experience we want your mother to have had. Please contact us directly at cs@flowercard.co.uk with your order number and a photo of your Flowercard. We want to investigate the quality issue with those specific roses, address the size concerns, and offer you a full and immediate resolution. Thank you for making us aware of these serious issues. 🌸
Kind regards,
The Flowercard Team 🌸
They omitted to put on card who had…
They omitted to put on card who had sent it. I have emailed several times with no reply and phone line is unobtainable
25 augustus 2025
Antwoord van Flowercard
Dear Rosemary,
We're so sorry to hear that the sender's name was omitted from your card and that you've had trouble reaching us. This is not the standard of service we aim for, and we sincerely apologise for the inconvenience and frustration this has caused. We have replied to your email to offer the best possible solution for this, and we would be happy to help further if you need it. 🌸
Kind regards,
The Flowercard Team 🌸
I had a surprise delivery from a friend…
I had a surprise delivery from a friend from flowers in a card on the sudden death of my dear Mum. The flowers were absolutely gorgeous and also the box that they came in and it really cheered me especially at this very sad time. I will definitely be ordering from this company for birthdays & anniversaries in the future 👍
9 september 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Sherry,
Thank you so much for your kind words. We are so very sorry to hear about the passing of your dear Mum.
It means a great deal to us that we could bring a small bit of comfort during such a sad and difficult time. We look forward to creating more beautiful arrangements for you in the future. 🌸
Kind regards,
The Flowercard Team 🌸
Flower card is unique and a lovely way…
Flower card is unique and a lovely way to send flowers to someone. I wish they operated in the USA as well as UK.
16 februari 2025
Antwoord van Flowercard
Dear Mrs Sharp,
We are so happy you find our Flowercards to be a unique and lovely way to send flowers to your loved ones here in the UK. 🌸
Kind regards,
The Flowercard Team 🌸
Delivery took much longer than I was…
Delivery took much longer than I was told which meant days we lost when the recipient could have e been enjoying the flowers.
25 augustus 2025
Antwoord van Flowercard
Dear Mrs Brown,
We sincerely apologise for the delivery delay in your order. We understand how disappointing this must have been. Please contact our customer service team at cs@flowercard.co.uk with a photo of your Flowercard so we can offer the best possible solution for you. 🌸😊
Kind regards,
The Flowercard Team 🌸
The card we sent was to cheer a friend…
The card we sent was to cheer a friend up who has not been very well.
She was over the moon with them,They were placed on a low table so she could see them from were ever she was.They said the arrangement was very attractive.
25 augustus 2025
Antwoord van Flowercard
Dear Mrs Willis,
Thank you for sharing this with us. We are so happy to know that your Flowercard brought a little joy and comfort to your friend and that she loved the arrangement so much. Your kind words mean the world to us. 🌸
Kind regards,
The Flowercard Team 🌸
Disappointed
I appreciate you sending me some replacements flowers, but when I opened the box I was disappointed, how small they was, there was more greenery than flowers Ive put them straight in the bin, i will not be using your service anymore, or recommending to any of my friends and family, found them very expensive for very little flowers.
25 augustus 2025
Antwoord van Flowercard
Dear Mrs Dennington,
We are so sorry to hear you were disappointed with your replacement Flowercard. We understand your frustration and truly regret that the arrangement did not meet your expectations for size and value. We would like to help resolve this for you. Please send the photo of your Flowercard to our customer service team at cs@flowercard.co.uk so we can investigate and offer the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Mrs Mackay,
Thank you for your review. We're pleased that your Flowercard arrived so promptly, but we are truly sorry that the colours and flowers were not as you expected. Whilst we do our very best to ensure our gifts look exactly as advertised, we occasionally have to substitute blooms due to seasonal variations or to ensure the freshest quality. Please be assured that we will always use flowers of equal or greater value and match the colours as best we can. 🌸
Kind regards,
The Flowercard Team 🌸
Diamond Wedding Card
This item was easy to order online, lovely range of cards & flowers to choose from, fast dispatch and delivery was spot on time. Also very reasonably priced. Ordered for my Sisters Diamond Wedding and She loved them!! Would definitely recommend 👍
25 augustus 2025
Antwoord van Flowercard
Dear Mrs Milburn,
We're absolutely delighted that your sister loved her Diamond Wedding Flowercard and that we could help celebrate such a special occasion. Thank you for your lovely feedback on our service, quality, and price. 🌸
Kind regards,
The Flowercard Team 🌸
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