I had to contact customer service to get the date of my order altered twice!! Amy was so understanding and sorted out my issues out and gave me peace of mind. Thank you Amy.
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Lees wat reviewers zeggen
I sent a flower card to my cousin for her 60th with chocolates came to £43. The card was awful, there customers services were brilliant as I uploaded a photo and could see straight away why I was u... Toon meer
Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day. All recipients were delighted with their flower cards and say they were fresh and the Christmas o... Toon meer
Bedrijf heeft geantwoord
I have ordered quite a few flower card and always been delighted by their service and product. Last week I ordered for a friend and mistakenly gave the wrong address. Product wasn’t delivered. Wh... Toon meer
Bedrijfsgegevens
Over Flowercard
Geschreven door het bedrijf
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Contactgegevens
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, Verenigd Koninkrijk
- cs@flowercard.co.uk
- flowercard.co.uk
4,3
Uitstekend
25K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was delivered and liked
It was delivered on the day stated and very much liked by my 86 year old sister in law for her birthday. Thank you
25 augustus 2025
Antwoord van Flowercard
Dear Michelle,
We are so glad that your sister-in-law loved her Flowercard and that it arrived right on time for her special day. 🌸
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Lisa,
Our Flowercards are a little smaller than usual, as they're a unique cross between a card and a bouquet, but we're happy you still found it lovely. 🌸
Kind regards,
The Flowercard Team 🌸
Lack of Customer Service regarding a complaint.
When I have used this Company in the past, I have been pleased with service. However, this time I wasn’t satisfied with some of the flowers that were clearly not going to last very long and I contacted Customer Service. Despite several emails that I sent I have only received an automated response. Does Customer Service not exist? I am appalled by this lack of customer care and I do not recommend using this company.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear JW,
We are really sorry for not replying sooner. Our helpdesk is operational from Monday to Friday, 9 AM to 5 PM only so any queries received beyond that may be replied to the following week.
Kindly send us your order number or email address used so we can investigate and offer you the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Not impressed
Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went to all the trouble of getting my family member to contact royal mail as i live in Canada, which had delivered it to the wrong address. Alot of time and trouble, only then did they offer a refund. But also they contacted trust pilot to try and get my review deleted!!!! Shame on flowercard and shame on trustpilot for not allowing real reviews on here. This is a real account of what happened and neither of them wanted it posted. IF AND WHEN I receive my refund I will update my review. The public need to see this , what good is a refund if my sister never got her engagement gift? Complelty spoilt the event.
Update
They didnt refund the full amount.
Good god.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Kirsty,
We are incredibly sorry to hear about your experience. Please accept our deepest apologies for the disappointment and frustration this has caused, and for spoiling your sister’s engagement gift.
We would also like to clarify the matter regarding your first Trustpilot review. Reviews that mention or promote other businesses are flagged and removed by Trustpilot's moderation team. We want to assure you that we would never try to prevent you from sharing your honest feedback, and we take your comments very seriously.
We want to sincerely apologise for the unacceptable hassle you went through to resolve this from Canada. We take full responsibility for the outcome, and we understand that a refund and discount code cannot make up for a ruined special event. We are genuinely sorry we let you down. 🌸
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Mrs Poole,
Thank you for your review! We're so glad to hear you had such an excellent experience with our service.
Your feedback means a great deal to our team, and we look forward to your next order with us. 🌸
Kind regards,
The Flowercard Team 🌸
Beautiful flowercard
Ordering was very simple, reasonable price but most importantly mom was so pleased flower card was beautiful thank you will most definitely be using you again
9 augustus 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Brenda,
Thank you for your wonderful review. We're so glad to hear your mom was so pleased and found her Flowercard beautiful.
We truly appreciate your kind words and look forward to your next order! 🌸
Kind regards,
The Flowercard Team 🌸
Receiver delighted with the card
25 juli 2025
Antwoord van Flowercard
Dear Mrs Lodge,
Thank you for your feedback! We are so pleased that your recipient was delighted with their Flowercard. It truly makes our day to know that we helped bring a little joy.
We look forward to creating another beautiful Flowercard for you again soon. 🌸
Kind regards,
The Flowercard Team 🌸
Easy to order online and good to have a…
Easy to order online and good to have a choice of card design.
Most reassuring to receive regular tracking updates.
Delivered between the quoted time frame of arrival..
Thank you very much!
25 juli 2025
Antwoord van Flowercard
Dear Ms Newbold,
Thank you for your fantastic review. We're delighted you found the ordering process simple and appreciated the tracking updates. It's great to know your order arrived right on time.
We are excited to receive your next order. 🌸
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Mrs Carberry,
Thanks for your review. We're so pleased you're happy with our selection of Flowercards and the speed of our delivery. We work hard to make the process as quick and easy as possible for you. 🌸
Kind regards,
The Flowercard Team 🌸
Perfect
The delivery was as asked .
My friend that I had sent it to was thrilled by it , saying how beautiful it was and she had never seen a thing like it before .
Her visitors were also very taken by it and took the name to use themselves later . I have used you several times and have never been let down in any way .
25 juli 2025
Antwoord van Flowercard
Dear Mrs Clarke,
Thank you so much for your wonderful feedback. We're thrilled to hear your friend was delighted with her Flowercard and that her visitors were also impressed. We truly appreciate your loyalty and are so glad we've never let you down.
We look forward to creating another beautiful Flowercard for you again soon. 🌸
Kind regards,
The Flowercard Team 🌸
Customer service is number one!
I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the delivery we received.
The flowers were wilted - I watered as instruction and the following day there was still not sign of life.
I contacted Flowercard and they were straight back in touch with me regarding this to rectify with a solution. Within the day - great customer service.
3 juli 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear Paula,
We are very sorry to hear of your disappointment with your recent order. Upon checking, we did reply to your email on the same day, 3rd July, offering the best possible solution. We are actively looking into why you may not have received it and will be in touch shortly to ensure this is resolved for you. 🌸
Kind regards,
The Flowercard Team 🌸
We wanted to send a flower card as a…
We wanted to send a flower card as a thank you for putting us up as part of our big fishing adventure.
Flowercard and chocolates arrived on time and as described, all the way to Wick.
Carolyn was delighted with the gift and so were we.
James, John & Stewart
25 juni 2025
Review zonder uitnodiging
Antwoord van Flowercard
Dear James, John & Stewart,
We're so glad the Flowercard and chocolates arrived perfectly and that Carolyn was delighted. Thank you for choosing us to help you express your gratitude after your big fishing adventure. We are looking forward to serving you again. 🌸
Kind regards,
The Flowercard Team 🌸
Top notch service
Great turn around time, flowers got sent and received in 1.5 days from Canada to UK. Arrived in perfect condition and looked as pictured on website. Very pleased.
9 juni 2025
Antwoord van Flowercard
Dear Caroline,
That's fantastic to hear. We're thrilled your Flowercard arrived so quickly and in perfect condition. Thank you for sharing your positive experience. 🌸
Kind regards,
The Flowercard Team 🌸
Flower card was not as beautiful as…
Flower card was not as beautiful as picture and had started to wither, I have ordered in the past and cards have been beautiful but I was quite disappointed in this one as it was for a very special 100th birthday
Maybe because of the unexpected heatwave
Delivery was as promised and will order again
24 juni 2025
Antwoord van Flowercard
Dear Mrs Cain,
Please accept our sincere apologies for your disappointment with your recent order. We truly value your loyalty. Kindly contact us at cs@flowercard.co.uk with a photo of your Flowercard so we can offer the best possible solution for you. 🌸
Kind regards,
The Flowercard Team 🌸
Anniversary gift
Bought this Anniversary flower card as a gift for my sister& Bro-in-law. They were thrilled with it,also arrived on the day in perfect condition..Will definitely use flower card again and have recommended these to friends and family .thank you all concerned.
24 juni 2025
Antwoord van Flowercard
Dear Mrs Madden,
We're absolutely delighted your sister and brother-in-law were thrilled with their Anniversary Flowercard and that it arrived perfectly on time. Thank you for your kind words and for recommending us to friends and family. 🌸
Kind regards,
The Flowercard Team 🌸
Antwoord van Flowercard
Dear Mr Pipprell,
We're thrilled your Flowercard created a beautiful effect and arrived promptly. Your positive feedback is much appreciated. 🌸
Best wishes,
The Flowercard Team 🌸
Adlthough the card was lovely it arrived…
Although the card was lovely it arrived late for my Grandaughters birthday which was really disappointing
24 juni 2025
Antwoord van Flowercard
Dear Anne,
Thank you for your feedback. We are truly sorry to hear that your Flowercard arrived late for your granddaughter's birthday, and we understand how disappointing this must have been for such a special occasion. We sincerely apologise for any upset caused.
Please note that our standard delivery timeframe is 1 to 2 days after dispatch, and our records indicate that your order arrived within this acceptable window. While it met our delivery schedule, we fully appreciate that it didn't align with your granddaughter's birthday, and we are truly sorry for that timing mismatch. 🌸
Sincerely,
The Flowercard Team 🌸
I was so impressed with this flower…
I was so impressed with this flower card. I was a little concerned with the heat I thought the flowers would be dead. It was really lovely thank you. X
30 juni 2025
Antwoord van Flowercard
Dear Mrs Allen,
What a joy to read your review! We're so pleased your Flowercard arrived really lovely despite the heat concerns. Thank you for your wonderful feedback. 🌸
Warmly,
The Flowercard Team 🌸
High standard of service with prompt…
High standard of service with prompt delivery and excellent product.
24 juni 2025
Antwoord van Flowercard
Dear Mr Blackshaw,
Thank you for your fantastic review! We're delighted to hear you experienced a high standard of service and loved your Flowercard. Your kind words are truly appreciated! 🌸
Kind regards,
The Flowercard Team 🌸
Really nice 🙂
10 juni 2025
Antwoord van Flowercard
Dear Katie,
Thank you so much for your lovely feedback. 🌸
Kind regards,
The Flowercard Team 🌸
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