flyp Reviews 

Antwoord van flyp

20 jul 2026

Hi Paul,

Thank you for your feedback, though we feel the full picture is important for other readers.

The agents we instructed on your behalf were active and local, and they put genuine effort into marketing your property. They reached out to matched-buyer networks, listed across online portals including Rightmove, and collectively contacted hundreds of applicants through email campaigns. Despite this activity, the feedback they reported back was consistent: buyer interest was minimal, and the asking price was above market for the location and size of the property.

We'd also gently challenge the claim that the property was priced well below market. The agents undertook a detailed comparable market analysis, referencing recent sales on the same road and buyer feedback from active applicants. That analysis pointed to a market value notably below the asking price you set. It's also worth noting that the property had previously been marketed by another agent at a lower asking price and failed to sell - the price was then increased before coming to us, not reduced.

Buyer feedback throughout was consistent on two points: they felt the property and garden were in good condition, but the asking price was a deterrent. This was shared with you promptly and regularly.

When you proposed that agents privately communicate a willingness to accept lower offers while continuing to advertise at the original price, they were not comfortable proceeding on that basis, and the instruction ended when you withdrew, as it was absolutely your right to do.

We note that the offers you received through your own promotion were at the price level our agents had advised from the outset, and we're glad you've had interest at that figure.

Our role is to share what the market is telling us and let you make the decisions, which is exactly what we did. Of course we wish that a higher offer was out there, but the market was clear on what the feedback was, and we're genuinely sorry that it wasn't what you were after this time.

Antwoord van flyp

30 jun 2026

Hi FMR,

Thank you for taking the time to leave feedback, though we have to respectfully correct several inaccuracies here for the benefit of other readers.

Your property was on the market for 6 weeks, not 4 months. As part of our service we instructed four agents on your behalf, giving you coverage of roughly 25% of the local market, all of whom proactively engaged. In that time multiple viewings were arranged, despite an asking price set roughly £50,000 above the highest of four independent valuations you received before setting the asking price. We raised this pricing concern with you directly and repeatedly, as did each of the four agents, all advising that it was likely to limit interest, which it did.

We were in regular proactive contact throughout, including agent and viewing feedback and pricing and strategy reviews. We're sorry the outcome wasn't what you hoped for, but we don't think the record above reflects an accurate account of the service provided, and we wanted other readers to have the full picture.

We're happy to discuss this with you directly, and to help in any way we can. But our job is to relay what the market is telling us, even when it isn't what a client wants to hear, and ultimately the decisions remain yours to make.

Best,
Team flyp

Antwoord van flyp

5 jun 2026

We're really sorry to read this, and we understand why you're frustrated.

We hold our properties to a high standard - all linen is processed through an industrial high-heat laundering system, mattresses are regularly treated, and our properties are thoroughly cleaned between every stay with a full deep clean each week. A bed bug incident is genuinely shocking to us given these processes, and we take it extremely seriously.

We've already taken action at the property including a full fumigation and mattress replacement, and we're investigating how this occurred. We can confirm a full refund has now been processed, and we're sorry it took as long as it did.

Antwoord van flyp

Geüpdatet op 10 apr 2026

Hi Eleanor,

I’m sorry to hear about your experience. Unfortunately, we’ve been unable to locate your details in our records. We also requested further information from you through Trustpilot but have not yet received a response.

Please email us at support@flyp.co with more details so we can investigate this properly and assist you.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Julian,

Thank you for your kind feedback — we really appreciate you taking the time to share this.

We are delighted to hear that Phoebe was helpful and proactive in resolving your queries. Providing responsive and solution-focused support is exactly what we aim to deliver, so it is great to see that reflected in your experience.

Thank you again for your support — it means a great deal to the team.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Mark,

Thank you for taking the time to share such detailed feedback — it really means a great deal to us.

We understand that our model can feel unfamiliar at first, so it is fantastic to hear that your experience gave you confidence in our approach and delivery. We are delighted that the refurbishment, furnishing, and marketing helped present the property at its best, and that our lettings and marketplace strategy delivered strong interest and a successful sale.

Thank you again for your recommendation and trust in us. We look forward to working with you again on your next property.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Wei,

Thank you for your lovely feedback, we really appreciate you taking the time to share your experience.

We are delighted to hear that your winter stay with us was such a positive one, and that the team was able to make your arrival smooth and comfortable. From welcoming guests at the property to quickly arranging requested items and sharing local recommendations, we always aim to make each stay as easy and enjoyable as possible.

It is wonderful to hear that you are looking forward to returning - we would be very happy to welcome you back again soon.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Ben,

Thank you for your fantastic feedback — we really appreciate you taking the time to share your experience.

We are delighted to hear that the property was comfortable, clean, and well located for your stay, and that the team was able to accommodate your schedule and last-minute changes. We understand how important flexibility can be, especially when work commitments shift unexpectedly, so it is great to know that we were able to support you when it mattered.

It is wonderful to hear that you would choose to stay with Flyp again when visiting London — we would be very happy to welcome you back.

Team Flyp

Antwoord van flyp

Geüpdatet op 30 mrt 2026

Hi Teófilo,

We were very sorry to hear about your circumstance, but as mentioned we do unfortunately need to adhere to our cancellation policy as outlined.

We will continue to try to backfill the nights for you as offered, to try and lessen the financial burden for you.

Very best,
The Flyp Team

Antwoord van flyp

30 mrt 2026

Hi Ana,

Thank you so much for your wonderful feedback — it truly means a great deal to us.

We are delighted to hear that your experience with Flyp was excellent from the very start, and that the team was able to create a space you found beautiful while also supporting your individual preferences. Making sure our clients feel comfortable, listened to, and supported — even with last-minute changes or one-off requests — is something we care deeply about, so it is fantastic to see that reflected in your experience.

We are especially pleased to hear that the team could assist with logistics around your move and provide the flexibility you needed along the way. Hearing that you would happily stay with Flyp again is the highest compliment we could receive.

Thank you again for your trust in us — we look forward to welcoming you back in the future.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Andi,

Thank you for your lovely feedback — we really appreciate you taking the time to share your experience.

We are delighted to hear that the staging made such a positive difference and helped present your home in a way that felt inviting and stylish. Creating strong first impressions that help attract buyers more quickly is exactly what we aim to achieve.

Thank you again for your recommendation — it means a great deal to the team, and we wish you all the best in your next chapter.

Team Flyp

Antwoord van flyp

3 mrt 2026

Hi Paul,

We’re genuinely sorry to read this and to see how strongly you feel about your experience.

Your booking was cancelled five days before arrival because the property became unexpectedly uninhabitable. We were advised that we could no longer guarantee the safety or security of the home, and in those circumstances we cannot legally or ethically allow guests to check in. The cancellation was reviewed and approved by Airbnb as an emergency measure — something they only permit where there is a genuine safety issue.

We completely understand how disruptive and stressful a cancellation so close to arrival is, particularly when you were planning to move with your family. That is never the experience we want for any guest. We did offer alternative accommodation from within our portfolio at very short notice, although we appreciate those options did not meet your expectations.

We work hard to provide safe, well-managed homes. On this occasion, prioritising guest safety meant making a very difficult decision.

We would welcome the opportunity to speak with you directly to discuss this further and work towards a fair resolution. Please feel free to contact us at guests@flyp.co.

We are truly sorry for the inconvenience caused.

The Flyp Team

Antwoord van flyp

30 mrt 2026

Hi David,

Thank you for your feedback — we really appreciate you taking the time to share your experience.

We are pleased to hear that, despite the challenges involved in selling the property, the process felt easier with Flyp’s support. Helping navigate more complex sales and keeping things moving is exactly what we aim to do.

Thank you again for your trust in us — it means a great deal to the team.

Team Flyp

Antwoord van flyp

30 mrt 2026

Hi Charan,

Thank you for your kind feedback — we really appreciate you taking the time to share your experience.

We are delighted to hear that working with Mike was such a positive experience, and that together we were able to agree a sale so quickly and move through to completion in such a strong timeframe. Achieving both speed and smooth execution is always the goal, so it is fantastic to see that reflected here.

Thank you again for your recommendation — it means a great deal to the team.

Team Flyp