I would not recommend using any site where you have to go through this company. Save yourself the time, headaches, multiple calls, bait and switch, attitude of customer reps and late night calls. Go t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
M. Skyler buen comercial Compramos dos vuelos : Spirit airline Lima a Houston Air Turky Houston Paris Tengo confianza en su empresa Hay malas notaciones en internet
Bedrijf heeft geantwoord
I would like to rate my customer experience a 5! The customer service rep listened to my complaints with complete patience, professionalism, and understanding. Even as I cried and yelled while tryin... Toon meer
Bedrijf heeft geantwoord
I had the pleasure of speaking first with Ambrose who walked me through the process of booking the ticket. He was very patient with me. After completing the booking i was transferred to Cynthia who wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The mission of Foggyfly.com is to pioneer the sale of cheap flight tickets. And offers enjoyment for everyone who wants to travel affordably. As a result, our core beliefs guide us in achieving this. We offer a comprehensive selection of travel services at cheap prices. Since its founding, Foggyfly.com has gained a trustworthy reputation for providing effective service to its customers all over the world. You can find it here.
Contactgegevens
3001 NW 48th Ave APT 247 Lauderdale Lakes, FL 33313, USA, 33313 , USA, Verenigde Staten
- +1-844-717-2357
- support@foggyfly.com
- foggyfly.com
4,0
Goed
4K reviews
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Addy is a true gentleman and is very…
Addy is a true gentleman and is very thorough in his explanations about everything. He is kind and very professional in his manner. I highly recommend doing business with him.
13 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
What a wonderful compliment! We are so proud to have Addy on our team representing the Foggyfly.com values of kindness and professionalism. Thank you for recommending us to the travel community. Safe travels, and see you next time!
Regards,
Team Foggyfly
Cynthia was great and very helpful.
12 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for the 5-star feedback! We are so happy to hear that Cynthia provided the helpful service we strive for at Foggyfly.com. We look forward to helping you with your future travel plans!
Best regards,
Foggyfly Team
Frustrada con final feliz pero aún por ver la resolución luego del vuelo..
Quiero compartir mi experiencia con la agencia FoggyFly, ya que fue bastante estresante y con aspectos tanto negativos como uno positivo al final.
Inicialmente, encontré una oferta muy atractiva para un vuelo directo de Madrid a Miami. Sin embargo, el tiempo para completar la reserva era extremadamente limitado, lo que no me permitió leer con calma las restricciones. Mientras estaba en el proceso, también estuve al teléfono con uno de sus representantes, y sinceramente sentí mucha presión y apuro para aprovechar la supuesta “increíble oferta”, especialmente porque por teléfono me indicaban precios mucho más altos.
Finalmente accedí y realicé la reserva en línea. Para mi sorpresa, al llamar posteriormente para aclarar detalles, descubrí que el boleto no incluía absolutamente ningún equipaje. De 4 pasajeros solo volarían dos el día deseado y los otros sin confirmar aún. Intenté cancelar la reserva apenas una hora después, pero el proceso fue muy complicado. El personal fue bastante insistente (“pushy”) y poco colaborativo. La situación me generó mucho estrés —tuve que comunicarme con mi banco y con la aerolínea durante varias horas, incluso en medio de mucha frustración y ansiedad, sin lograr una solución inmediata.
Horas más tarde, fui contactada por Iván Cruz, uno de los supervisores de la agencia. Él sí logró ayudarme y encontró una alternativa para que mi familia pudiera viajar junta, aunque con escala en Boston. No era lo que inicialmente buscábamos (ya que queríamos un vuelo directo), pero al menos evitó que perdiéramos el monto total que ya había sido cargado a mi tarjeta.
En resumen, mi experiencia fue muy tensa y con falta de transparencia en el proceso de compra, especialmente en cuanto a las condiciones del boleto. Agradezco la ayuda final del supervisor, pero recomiendo a futuros clientes que lean cuidadosamente todas las restricciones y tengan precaución ante la presión durante la compra.
12 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Estimada Pasajero,
Agradecemos sinceramente que se haya tomado el tiempo de compartir su experiencia con tanto detalle. Lamentamos mucho que el proceso inicial le haya causado estrés y ansiedad; nuestra intención siempre es ayudar a nuestros viajeros a capturar las mejores ofertas, pero entendemos que en esta ocasión la presión del tiempo resultó abrumadora.
Nos alegra enormemente saber que nuestro supervisor, Iván Cruz, pudo intervenir y encontrar una solución que permitiera a su familia viajar unida. Compartiremos sus amables palabras con él, ya que nos esforzamos por tener un equipo capaz de resolver situaciones complejas.
Tomamos nota de sus comentarios sobre la transparencia en las restricciones de equipaje para mejorar nuestra comunicación interna. Esperamos que, a pesar del inicio difícil, disfruten de su viaje a Miami. ¡Estamos aquí para lo que necesiten en el futuro!
También nos gustaría verificar qué ocurrió con su reserva, por lo que le solicitamos que por favor se comunique con nosotros en "reservations@foggyfly.com" junto con su ID de reserva y el correo electrónico utilizado en la reserva, para que podamos resolver esto.
Atentamente,
Foggyfly.com
DO NOT BOOK WITH THEM!!!!!!
DO NOT BOOK WITH THEM!!!!!!!
Definitely a scam. The price they give you on the website is NOT what you will pay. No matter what they say. Just got off the phone and they up charged us $450!!!!!! Do NOT do it.
12 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
I’m sorry that our recent phone conversation left you feeling this way. Our agents are trained to notify customers immediately if an airline has updated its pricing so that there are no surprises on your credit card statement.
We aim to help our passengers navigate these changes to find the next best option. We would value the opportunity to discuss this further. Please contact us at “reservations@foggyfly.com”, so we can review your case and assist you accordingly.
Best regards,
Foggyfly Team
Antwoord van Foggyfly
Dear Passenger,
Thank you so much for the 5-star review! We are thrilled to hear that you experienced great customer service and, most importantly, that everything was clear to you.
At Foggyfly.com, we know that travel details can sometimes be confusing. Our mission is to provide total transparency so you can book with confidence and peace of mind. We’ll be sure to share your kind words with our team!
Safe travels, and we look forward to assisting you on your next journey!
Best regards,
Foggyfly Team
I would not recommend using any site…
I would not recommend using any site where you have to go through this company. Save yourself the time, headaches, multiple calls, bait and switch, attitude of customer reps and late night calls. Go through the main airline carrier sites or something...ANYTHING else.
7 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
We are incredibly sorry to hear that your experience with Foggyfly.com fell so far short of your expectations. Our goal is to make travel easier, not more stressful, and it is clear we missed the mark for you.
We take your feedback regarding our customer service attitude and communication timing very seriously. We would appreciate the chance to look into your specific case to ensure this doesn't happen to other travelers. Please reach out to us at “reservations@foggyfly.com”, with your booking details so we can investigate what went wrong.
Best regards,
Brand Manager, Foggyfly
The person worked hard to get us a good…
The person worked hard to get us a good price
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for recognizing the hard work our team puts in! We know that finding a great price makes all the difference when planning a trip.
At Foggyfly.com, we don’t just settle for the first result—our agents are dedicated to digging deep to find the best possible value for our passengers. We are so glad we could get that price locked in for you.
We hope to serve you again in future with your travel plans!
Best regards,
Foggyfly Team
Do not trust this company
Do not trust this company. I purchased a flight through them from Richmond, Virginia to college Station, Texas. I had not received an email confirmation from them for several hours so I called them. They said that flight was not available and they were going to reroute my flight to Houston Texas. I told them that would not work with my travel plans. I told them to cancel the trip and they said if I cancel, I would still be charged for the cost of the flight. They also said that the rerouted flight would be the same grate rate, however, I could actually get the cost of that flight for over $100 less then what they would charge. I told their representative, Authur, to cancel and not charge my card. He became belligerent and said it had already been charged. I immediately called my credit card company and thankfully, the charge had not gone through yet. I had to cancel my credit card and be re-issued a new one because I was concerned that they would charge me like they said they would. This cost me a lot of trouble and I don’t appreciate their bait and switch tactics.
5 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
We sincerely apologize for the frustration and inconvenience you experienced with your booking. We take allegations of "bait and switch" tactics and unprofessional agent behavior very seriously.
This does not reflect our values. We would like to investigate exactly what happened with your interaction with "Arthur" and the pricing you were quoted. Please contact our dedicated support team at “reservations@foggyfly.com”, so we can look into it immediately.
Best regards,
Brand Manager, Foggyfly
amazing customer service
11 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you so much! We are thrilled to hear that our team was able to help you out. We aim to provide great support to every traveller, and it’s wonderful to know we hit the mark for you.
We hope to see you back at Foggyfly.com soon!
Best regards,
Foggyfly Team
Easy booking
I had the pleasure of speaking first with Ambrose who walked me through the process of booking the ticket. He was very patient with me. After completing the booking i was transferred to Cynthia who was quick and efficient in completing the transaction and emailing me the e-ticket. I am very pleased and grateful for their assistance and patience. I will definitely be using this company again with future bookings.
10 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for choosing Foggyfly.com! We are thrilled that Ambrose and Cynthia provided the patience and efficiency you deserved.
Our goal is to make every booking feel like a personal concierge service, and hearing that you will "definitely be using this company again" tells us we’re doing it right. We look forward to welcoming you back for many more journeys to come!
Sincerely,
Foggyfly Management Team
It was easy I sure enjoyed using…
It was easy I sure enjoyed using foggyfly. Thanks
10 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you so much! We’re thrilled to hear that your experience was easy and enjoyable. Thank you for choosing Foggyfly.com—we look forward to making your future bookings just as smooth.
Have a wonderful journey!
Sincerely,
Foggyfly Management Team
Good Customer Service Exists!
I would like to rate my customer experience a 5! The customer service rep listened to my complaints with complete
patience, professionalism, and understanding. Even as I cried and yelled while trying to explain my situation how I was mislead on flight info and pricing when I first booked my flight. Good customer service keeps the airline industry tolerable. Please award my rep employee of the month. Seriously!
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
We truly appreciate you sharing this experience with us. While we regret that your initial booking caused such distress, we are glad that our team member was able to listen to you with understanding and help resolve the situation.
You are absolutely right—great customer service is what keeps this industry moving, and we are committed to being the best part of your travel experience. We have taken note of your glowing recommendation for this representative, and we will certainly ensure their supervisors see this "Seriously!" amazing feedback.
Thank you for choosing Foggyfly.com, and we hope your next trip is filled with nothing but joy.
Warm regards,
Foggyfly Management Team
Antwoord van Foggyfly
Dear Passenger,
Thank you so much! We are thrilled to hear that our team was able to help you out. We aim to provide great support to every traveller, and it’s wonderful to know we hit the mark for you.
We hope to see you back at Foggyfly.com soon!
Best regards,
Foggyfly Team
Attentive calls
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for the feedback! We’re so glad you found our team to be attentive.
At Foggyfly.com, we believe that communication is key to a stress-free travel experience. Whether it's a quick update or a detailed question, we make it our priority to be there when you call. We appreciate your support and look forward to your next trip!
Regards,
Foggyfly Team
Antwoord van Foggyfly
Dear Passenger,
Thank you for the 5-star review! We are so glad to hear that you found our service fast and friendly.
At Foggyfly.com, getting your tickets and boarding pass to you smoothly is our top priority so you can focus on your journey.
Safe travels, and we look forward to serve you again!
Best regards,
Foggyfly Team
Fast nice service boarding pass received
Fast nice service boarding pass received
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for the 5-star review! We are so glad to hear that you found our service fast and friendly.
At Foggyfly.com, we know that when you're ready to fly, you want your documents quickly and without any fuss. Getting that boarding pass to you smoothly is our top priority so you can focus on your journey.
Safe travels, and we look forward to seeing you again!
Best regards,
Foggyfly Team
Very expensive
Very expensive
When checked online it showed total different n thn on booking triple price .
Better direct book from original airline website. No really difference.
2 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
Thank you for your honest feedback. We're sorry that our pricing didn't offer the value you were looking for on this trip. We are constantly working to secure the best possible fares for our customers.
We would love to investigate exactly what happend on your resrevation. Please reach out to us at “reservations@foggyfly.com”, so we can look into this. We value your business and hope to provide a much better experience next time.
Best Regards,
Brand Manager, Foggyfly
Antwoord van Foggyfly
Dear Passenger,
Thank you! We are thrilled to hear you had an excellent experience with our team. Providing top-tier service is our first priority at Foggyfly.com, and we appreciate you taking the time to share your feedback.
Best regards,
Foggyfly Management Team
The phone connection was bad
The phone connection was bad
4/10/26
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
We’re sorry to hear that you experienced technical difficulties during your recent call with us. A clear connection is vital for providing the support you deserve, and we regret the inconvenience.
Best Regards,
Brand Manager, Foggyfly
Representative was very helpful and…
Representative was very helpful and solved my issue. Thank you Kristi so much for the great service!
9 april 2026
Review zonder uitnodiging
Antwoord van Foggyfly
Dear Passenger,
That is wonderful to hear! We are so glad Kristi provided the great service you deserve and successfully resolved your issue. Thank you for choosing Foggyfly.com—it’s a pleasure to have you as a passenger, and we wish you a fantastic trip!
Sincerely,
Foggyfly Management Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.