food.bolt.eu Reviews 

Poor customer service. Food was not delivered. Bold customer service claimed it was delivered. Carrier apparently called and delivered. After asking to provide evidence no reply. 30 Euro order without any reply…

Polish bolt support is a big joke. they never care about your positive experience with them, they simply don't care. The app has lots of inappropriate bugs, and seems like they fine with it.

Very disappointing experience with Bolt Food. My order arrived missing key breakfast items (bread, tomato, butter) without any notice or replacement. Even worse, the chicken was expired and smelled terrible – completely unsafe to eat. I wasted almost 2 hours with customer support and got no solution. Unacceptable service.

Horrible. Just horrible. The drivers don’t show up, they lie about being at your location, and customer service is useless. I ordered from a sushi place, my driver claimed twice he was “here” when he clearly wasn’t, then the order gets canceled and I’m told to wait 10 days for a refund. Ten days! This isn’t just bad service it’s a complete scam of people’s time and money.

The location was not registered properly, i tried contacting the company for over an hour, eventually i managed to reach the delivery and he came to the correct address. So unprofessional company, lucky with the delivery guys

Couriers can’t deliver the orders and support don’t even bother to refund for a food you never get.

I gave 1 start because i cannot give zero.
Unprofessional attitude at all level.
App deleted

Bună ziua am comandat de la dumneavoastră o comandă de 600 de lei și nu mi-a ajuns nici nu cred că va mai veni vă rog din suflet să îmi returnați banii dacă nu veniți.O zi frumoasă!

Unbelievable. Deleting the app. No customer service, no brain. Ordered food, that was sitting for 1 hour in the restaurant because no couriers. I asked for refund, ordered other food, received it, ate it. And guess what, my previous order arrived after 1 hour 40 minutes. App and account deleted.

Looks like customer service doesn’t exist! Driver doesn’t understand his mistake. Ordered food but didn’t get 1 kebab and fries. Driver lost in area and brought food with Wolt bag.
I asked to deliver missing food but I’ve been told to wait 48hrs!!! Wtf are you doing BOLT! I hope this company will be closed soon! F*u ck You Bolt Team

Bolt food Malta -I was a regular client of Bolt food but I often had problems, food often arriving late; on my last experience ,delivery time keep changing with food left at the restaurant to pick up. When complaining with customer service they argue that driver " just arrived few minutes late", ignoring ( or pretending to ignore) that the delivery times has changes several time and assigner drivers even had to multiple order pick up. Food obviously arrived cold and saggy, uneatable They simply take the piss. Bye Bye Bolt food, welcome Wolt

Alert: Bolt Food ignores customer rights! Ordered food based on description and pictures, received something completely different. Support’s response? “We can’t take action, the most we can give is a 2€ discount for your next order. Sorry, but we don’t do anything else.” They treat this as normal. If customers expect to get what they paid for, think twice before ordering.

Shocking. Delivered some of the items then decided he wasn't in. Ridiculous he was standing in the road waiting for them. The customer is in his seventies and they thought this was OK. Shocking service
25

I entered my address and it was detected by the database, so I clicked on it. Then I made my order.

The cashier couldn't find the address. When he arrived, he scolded me for long minutes for putting a wrong address because the pin was at the wrong place. I have never touched that pin. Apparently, the pin (provided by Bolt) was on 48 and the cashier couldn't find the 38...

I tried to see with the help support what had gone wrong, and they rejected the fault on me for putting a wrong address. Imagine getting home after a long day of work, wanting some easy food, just to get talked to like you are a bad human being for a problem that is absolutely nothing of your fault. Human decency is lacking on this platform...

Ordered via Bolt Food , total 22 EUR. The order was prepared quickly by the restaurant, but the assigned courier detoured across the city and marked the order as “picked up” while far from the restaurant. After 30+ minutes in a paper bag, the food was no longer acceptable, so I refused the order at the door.

I opened a support ticket before delivery, but after 1h21m I received a dismissive message telling me to “pay more attention when placing orders,” and the ticket was closed without clarifying any refund. A second ticket was handled by multiple agents who claimed—incorrectly—that I had accepted the order and offered only a 1 EUR credit. The last agent closed the chat immediately after saying I would not receive a refund, while I was typing my clarifications.

Result: I paid 21 EUR for a refused order, with misleading courier status updates and unhelpful, inconsistent and rude support. This is not a one-off; it reflects a pattern of poor service and avoiding responsibility. I do not recommend Bolt Food.

Worst worst worst I have ordered lunch for my family there was missing item I contacted them. They just say no refund and stops replying instead of sending me the other part of the food

Order was from restaurant taste of lahor

Bolt is worst worst worst

This happened in Lisbon, I got scammed by bolt, I made an order 1 out of 4 items where delivered, the courier couldn't speak anything clear, so first my order got marked as delivered but then in reality it was not delivered, after I contacted the support he came in a while and he delivered part of the order, 1 out of 4 items, I came back to the support with photos of what I got, after a while again the responded the courier said he delivered everything.

After this situation I lost trust in bolt, I will not use any of their services again most probably. That's a joke, you pay delivery, service fee ... so in the end they scam you like that?

This is a scam. Bolt took my money and never delivered my order. The driver told me someone else had my order. I received nothing. Support has refused a refund for weeks and will not give any reason or evidence. Reading other public reviews, this is not an isolated mistake. It looks like a system that lets drivers mark that they showed up, then the customer is denied any refund even when no food arrives. That is stealing. Avoid this app.

Support agents are ignoring me. We've been waiting for a courier for almost 2 hours and there's no option to cancel the order. Courier is not picking up the order for 1,5hours. Agents just advised us to be patient and have a lovely time.

J’ai commandé un burger et une boisson. J’ai attendu 1 heure que l’application trouve un livreur. Et après 1 heure je vois que ma commande est annulée parce que ça dépasse de l’heure de fermeture ! C’est inacceptable !!