food.bolt.eu Reviews 

Terrible service, food was ready by restaurant for 2 hours to make myself issue why its not picked up..shop asked to give me refund and Bolt declined. Food came cold and you can only speak with online bots for support. When asked a driver..he said..we pay for our petrol, for our residence, for our rent of bike to get 1 eur per delivery. So I must be overcharged to pay for bolt human trafficking and abuse..and to pay double the cost of the food and in the end to get it delivered cold? F . No

Bolt food arrived cold. Support attidute is horrible, no respect to customers, all answers like chatgpt no humanity found. Food arrived cold, contacted stright away and give the opportunity to collect cold food and bring hot food, but not interested. No compensation, they just using own terms and conditions to keep theirs backs.
No help from app support, no help from email support. Much easier just to avoid this company and use Wolt.

Cyprus 2025!

The worst app ever!
Wrong display of food- wrong deliveries(one in two orders) and customer support on rush to close your ticket(without resolving anything) after you wait at least 3 hours for someone to resolve your problem!

And I’m not promoting anyone else - it’s just that Bolt food is the WORST.

You want to eat and relax after a long day - they will make you more frustrated than your whole workday did!
They definitely get a medal for that!

Did I mention they are the worst?!!

I just deleted my account. I lost too much money on the app. So they delivered my food to the incorrect location and charged me and said there is nothing they can do about it. I had told them that the app picked up the wrong location and I told them this before the driver had picked up the order, they just told me nothing can be done. So I think the food is there at the wrong location, oh well, atleast someone else might get free food there. I had spent thousands of euros supporting them and I always get treated badly.

i hate everything about Bolt Food lately, the customer experience is a true nightmare, huge delay on orders, the couriers have a very bad behaviour, you can’t cancel an order or even get in touch with someone for help. the prices have incresead like crazy also. shame!!!!!!!!!

This company works with scamer and they protect the scamer.
Be carefull dont use your crédit card pay on cash to be sûre you delivery ll come to you

Worst delivery app!
Wrong order delivered (fewer products obviously)
Worst support team, besides the bot, not even the agent was not replying to my questions.

Absolute shi* customer experience and a lot of issues with their orders.

Just paid over 40 euros for food. Didn’t get delivered. Chat support says “sorry we don’t do refunds have a nice evening”. SCAM: AVOID AT ALL COSTS! I’m genuinely shocked

I placed an order through the app, and due to a wrong location pinned (which was entirely my mistake) the food went to the wrong address. No problem, these things happen. The courier guy called me and informed me that the food had been returned to the restaurant. I thought, okay, But when I called the restaurant to confirm, they said they never received the food back. Confused, I called the courier guy again, and this time, he changed his story completely. Now, he claimed that the food had been disposed because it couldn’t be delivered. First, it was returned to the restaurant and now it’s been thrown away? Which one is it?

To make matters worse, when I reached out to the customer service team for clarification and resolution, I was met with indifference. No proper explanation, no accountability, and no effort to make things right. It’s not about the money, it’s about the principle. When we order food, we trust the company to handle our orders responsibly. If a mistake happens, we expect transparency and a genuine effort to resolve the issue.

This experience has left me questioning the reliability of the entire process. If the support team were honest they would have definitely investigated the case with courier guy. Do you really think that the courier guy had disposed the food what was prepared just 20 minutes ago??

Courier guy apparently stole my food with help of support team.

Kurjeris neranda lokacijos, ieškojau po visą Kauno senamiestį,kol grįžau parašė maistą padėjo prie durų, kurio niekada neatrado už 38,90€ tikiuosi nirs bolta pamaitas gerai, nes visi prastai kalbantis ankgiskai, nesupranta kur tas adresas. Nors bus sotus ☺️

Maior serviço de porcaria jamais visto. Fiz um pedido ás 21:30 da noite passada, esperei até á meia noite e a comida nunca foi entregue, os estafetas puseram-se a andar e na APP o estafeta estava a recolher o pedido á hora e meia nesta altura, suporte de grilo, recebi resposta, dele ás 4:36 da manhã, sem jantar e qualquer satisfação ou resolução até essa hora, vou trabalhar agora ás 6 e a compensação por tudo isto nenhuma. Tenham vergonha, vou entrar com acções legais e queixa na Deco Defesa do Consumidor. Vergonhoso

Fiz um Pedido #7ACTC as 21h, as 22:49 o pedido estava pronto mais nenhum estafeta foi levantar o pedido no restaurante, após reclamar com o suporte da Bolt o estafeta recolheu o pedido as 23:36 e cancelou o pedido as 23:42. Não recomendo o serviço da Bolt food. Pior serviço de sempre.

Absolute garbage. Couriers are seemingly incapable of communicating, support doesn't know anything besides 'sorry you feel that way' and 'hope it's better next time'. There are issues with the delivery 9/10 times. Not recommended.

Horrible support, put random items in the basket and charged me instead of original ones. Support refused to initiate refund, basically stole my money. Filed complaint to state consumer rights protection agency. Suggest to do the same if you have similar issues.

Support is as bad as it can get!
A courier stole my order. He arrived at my location, put down my order behind the door for a pricture and then left. Bolt support keeps sending copy-paste messages that the refund would not be available because they can see from their “system” that the courier delivered the order. This company is complete scam!! Look for alternatives!

Terrible. App take the money and after that they don't find any delivery guys. Stay away!

The company created a truly innovative business model. Instead of offering contractors/employees discounted meals or meal vouchers they offer them CUSTOMERS MEALS for free.

Only thing you need to do as BOLT FOOD driver is to arrive at the location, make picture, take the food back and go home enjoy food you just stole with your family.

Support even with video proof will do not offer any refund. Band of thieves, beware.

Horrible support!

I ordered food through Bolt. It got delivered cold, and over the last 40 hours trying to get an explanation from customer support I have been gaslighted, lied to, and ignored. And they have not answered one single question I have asked. Stay far far far away from them. Literally use any other food delivery service if you have to.