foodpanda.pk Reviews 

Sad & pathetic service. Specially Panda Mart, they sent you expired items, there is no review option & half the time the agent REFUSE to give you a refund. You get kicked back & forth if the restaurant is delivering like Kababjees, then you are screwed. If there is something wrong with the food, your money is GONE!
We face this issue cause FP is the only food/grocery delivering company & we are being blackmailed, basically. Last month, the rider switched the order, came back asking for the bag back saying this is not yours I made a mistake. I asked where my order was, he said he’ll bring it, I refused, told him first bring my order (it was marked delivered). To make it short I messaged FP explained the situation & got a refund & she said tell the rider the same & don’t talk to him. When I told the rider that, it was like he went mad, started calling me a thief & God knows what, went down on the street & started yelling & threatening to catch me when I leave the house. We have a gated society & there are guards at the gate, he told the guards the same things & they were calling me, it was a messy shit. My complain didn’t do anything, actually the Mustafa guy who called, after I filed the complain, at first started giving me really bad attitude & was nasty, after I told him what happened then he was like we will take action blah blah!
The next week, the same rider delivered again to my house & was nasty as F saying you couldn’t do anything last time nothing happened to me & bunch of bullshit.
Basically it seems like FP doesn’t give a F in Karachi at least!
The riders are mostly nice, it won’t be fair not to say that, but at times you face such a frustrating situations that it is beyond your tolerance!

Unable to process a refund when they cancelled order and no support at all from helpline

Boycott foodpanda…worst service… this should be the trend … incomplete orders … full payment… worst costumer service

Absolutely shocking. I waited 2.5 hours for an order. For 2 hours I was talking to the customer support team of foodpanda and I contacted the restaurant directly too. The app kept showing 5 mins until delivery and they kept misleading me. At the very end, the restaurant told me foodpanda cancelled the order an hour ago saying the rider tried to contact me and failed. I never received a call or text and doorbell never rang. Lies. Now they are refusing to refund my money. Now I can see they did exactly the same thing to someone else!! They are thieves!!

I placed an order on Foodpanda today, and after a maximum of 1.5 hours, it was cancelled from their side. Now they’re claiming that the rider tried to contact me several times but I didn’t respond. However, I did not receive a single call or message from the rider. The payment for the order was already made, and now they are neither delivering the order nor refunding the payment. This is extremely irresponsible behavior. On chat support, they keep insisting that they tried to contact me, but no matter what I say, they’re not listening and are just repeating the same thing, that no refund will be issued.

I don’t usually leave reviews, but my recent experience with Karachi Red Rock (Johar Town) was so disappointing that I feel others should be warned.

I ordered Zinger Biryani, expecting something flavorful and satisfying. What I received was the complete opposite—bland, tasteless, and extremely underwhelming. The rice had absolutely no flavor—no aroma, no spices, nothing that even resembled biryani. It felt like someone had mixed plain, colored rice without any real ingredients or seasoning. It was honestly one of the most uninspired meals I’ve ever had.

The “Zinger” chicken was equally terrible. It wasn’t crispy, it wasn’t spicy, and it wasn’t fresh. It was soggy, rubbery, and completely flavorless. I don’t know how something called “Zinger” could be so dull—it felt like reheated leftovers at best. It had a strange texture, and there was nothing appetizing about it. I tried to give it the benefit of the doubt, but every bite made things worse.

To make matters worse, the food arrived lukewarm and had a slightly off smell, which immediately made me question the hygiene and freshness. The packaging was also a mess—the container was partially open and rice had spilled into the delivery bag. It felt like zero care had gone into preparation or presentation.

After this disaster of a meal, I reached out to chat support to request a refund, explaining everything clearly and honestly. But to my surprise and frustration, they outright rejected my refund request without any proper explanation or concern. No apology, no attempt to make things right. Just a cold, standard rejection that made the entire experience feel even worse.

Honestly, this was a complete waste of money and a serious letdown. I’ve had better biryani from small roadside stalls. I expected better from a place like Karachi Red Rock, but clearly, quality and customer satisfaction aren’t on their priority list.

Final Verdict: I will never order from Karachi Red Rock Johar Town again. The food was awful, the service was worse, and the way they handled (or rather, ignored) my complaint was unacceptable. Avoid this place if you care about your taste buds or your money.

PATHETIC SERVICE! FOODPANDA SAID THE ORDER WILL BE DELIVERED IN 55 mins! ITS BEEN 3 hours and the ORDER IS STILL. NOT DELIVERED!! And their support agent said they can’t do anything about it. THEY LIED AND MISINFORMED ME ABOUT MY ORDER NOT BEING READY. BUT WHEN I CALLED BROADWAY MY ORDER WAS ALREADY READY, PREPARED and dispatched for delivery! THE PLACE IS LITERALLY 5 mins away from my place! I AM NEVER ORDERING FROM THIS SHITTY PLACE AGAIN!

They are fraud they took ky money and arnt refunding it its been a month now and the customer supports closes the chat when im typing

Worst experience ever
I ordered fron red apple their was no problem with the food.
The rider was a bloody harrasser scammed me harrassed and the shitty help centre while i escalated the issue kept on pasting tickets first their agents then their team lead. This is bullshit dont trust this their are way better food deliveries.
People should avoid these scammers and shitty staffs. Beware of sharing locations. The riders are very untrust worthy and the support team is unable to provide support.

I live in Saima Villas, Gulshan E Elahi ، Scheme 33 and "the company" doesn't deliver in my area, the riders can go to Ahsanabad, but can't deliver food on main supper highway. It sucks man... It sucks. Shut the nonsense company and do something you people can do the best.

What a pathetic deliver service, took more than an hour to deliver an order when the person whom the order was for left. Dont order with them, their service is appalling and theh charge delivery , counter and VAT charges just for the sake of pathetic delivery.

me ne order kiya
order ready ho rha tha 20 minute wait kiya
20 minute bad kehty ap ka order cancel he jab ap ne order kiya tha shope band thi

ap log order confirm kukrty hen jab shope band thi
anyways shope open thi foodpanda wesy hi pagal he

Foodpanda Pakistan is literally stealing money when ever they can. When it happened for the first time I thought it was a mistake but it happened twice... they took my only payment then order gets cancelled and I never got refunded no matter how hard I tried. I deleted their bloody app and I would rather go out myself than support such thieves.

I had worst experience with foodpand Help centre . They sometimes add voucher to section and despite I fulfill all terms and conditions of the voucher , even then voucher does not apply. Contacting help center make no use and they brief all but just lie .
Even when getting wrong orders, they do not return or refund. Competition Comission of Pakistan must take strict action on Foodpand.pk and impose heavy penalty on them .
Worst ever experience with foodpand a.pk

Scam with me I send payment advance from easy paisa to my orders he not coming give to my orders

Real Spice by Rehmat-e-Shereen NEVER ORDER FROM THEM they’re extremely unprofessional , I didn’t have cash so I ordered from foodpanda and paid in advance through easypaisa and guess what they sent me Chowmein which was not edible and it smells so bad I can’t even tell you guy and they blamed it entirely on foodpanda i paid 1200 smth for it and they said u can take a voucher of 160 excuse me like srsly !? foodpanda Real Spice by Rehmat-e-Shereen

Extremely disappointed with @foodpanda_pakistan I placed a prepaid order and waited for 2 hours, but it kept showing "preparing". I finally cancelled it, and when I asked for a refund, the agent told me it's non-refundable. How is this fair when the delay wasn't my fault? Keeping someone's money without delivering anything is nothing short of fraud. Didn't expect this from such a well-known company. This is unacceptable. #Foodpanda #CustomerServiceFail #Disappointed #RefundMyMoney

Horrible customer support with repetitive generic answers. Frequent late deliveries with late wait times exceeding over an hour. Wrong orders are delivered more often than correct orders. No accountability.

I had a terrible experience with Foodpanda. I selected my office location for delivery, but somehow the app picked up my home address instead. Even after trying to change the delivery location immediately, the order still got delivered to the wrong address.

To make matters worse, customer support told me that I wouldn’t receive any refund, despite it clearly being an issue on their end.

I strongly advise against using Foodpanda, especially if you're considering paying in advance — there's a high chance you'll end up frustrated and without your money.

Very bad service.
It took two hours to deliver.
Never order again