Fortum Suomi Reviews 

Nettisivu on laskujen osalta järkyttävän huono ja jäykkä. Laskuihin liittyvät kyselyt ohjautuvat suoraan vielä naurettavammalle perintäfirmalle jonka toiminta ei kestä edes päivänvaloa. Chatbot täysin naurettava. Nykypäivänä näin alkeellista.

Fantastic customer service and great mobile app

Puhelu sujui hyvin, mutta päivityksen jälkeen en pysty enää avaamaan sovellusta vaikka olen poistanut vanhan ja etsinyt uuden sovelluksen useaan kertaan.

Luotettava yhteistyökumppani.

De sendte faktura på mail. Må skjedd en feil, så hadde ikke mottatt faktura. Gikk da selvfølgelig til inkasso. Ringte og prøvde ordne opp. De var så hyggelige og ordnet alt. Sa jeg ikke skulle tenke mer på det om jeg betalte med en gang og ettersendte faktura.
Betalte med en gang, fikk inkasso igjen. Skjønte ikke noe, ringte å forklarte alt. Da var tonen en annen og jeg måtte ta det med inkassobyrået. Ringte de, de nekter nå for at alt er betalt. De mener nå jeg har sendt pengene til en gammel fortumkonto. Jeg betalte til kontonr på faktura, Hva i alle dager?
man betaler vel til det som står på faktura. Føler meg rett og slett ekstremt lurt. Vet det er min oppgave og følge opp, men det føler jeg vi har gjort. Aldri Fortum igjen. Aldri tro på hva de sier, de har en veldig dårlig innstilling og er ikke veldig imøtekommende. Feil kan skje og helt utrolig at man følger opp og at det skal bli så mye tull. De har virkelig ikke kontroll på noe. Flaut!

Antaa mielenrauhaa

Fortum's customer service is excellent. The clerk was very professional and cooperative. They were able to handle all my three questions on the same phone call: editing personal data, invoicing, and power consumption/costs of my newest electrical device.

Hvis du liker frustrasjon, ventetid og dårlig service, er dette strømselskapet for deg. Ellers: styr unna.

Aggressivt telefonsalg med villedende løfter. Garanterte at det ble billigere enn det vi hadde (og at dette ble tatt opp) og klarte dessverre få til et salg til slutt. Sjekket minutter for sent. Viste seg være flere tusen kr dyrere i året. Sendte angre skjema minutter senere, fikk kun bekreftelse og må betale ut oppsigelsestid for selv å bytte tilbake til avtalen vi hadde. Mye mas og unødvendig styr pga ren bløffing hvilket anses være svindel.

Aivan mahtava asiakaspalvelu. Auttavat ja selvittävät asiat puolestasi.

Tyytyväinen asiakas.

Olen ollut Fortumin asiakas yli 20 vuotta, eiköhän se jo todista että yhtiö kohdallani on toiminut hyvin ja luotettavasti.

We attended a fair in Helsinki 29th March 2026 and Fortum sales person sold us a spot price contract with 5,99 Euros + 0.47 cents + Spot price with the option to monthly lock the price to the offered fix price where this service is free of charge. In addition we were offered 6 months free use of smart charging for cars. We explicitly checked if the price guarantee is free and the sales person at the Fortum counter said explicitly that this service is free of cost. Though we made digital contract immediately , we didn't get the contract paper didn't come to e-mail immediately. The Fortum sales person told that there could be some technical issue and that the contract with agreed terms would come soon. The Contract arrived on 31st March. We didn't check much as we never had any experience where the contract would change from what the sales persons promised us. Our contract started from the beginning of May and On 18th May I received a call from Fortum asking how happy I am with Fortum? Then I told that I am not getting any message about the fixed price for the next month. Upon that the contact person from Fortum told that I am not given that service as per the contract and that I should pay 5,97 Euros per month. Then I checked the contract. The contract that was sent by e-mail was missing the price guarantee . Another surprise was that the price of electricity per Kwhr. In the contract it is .59 Cents + Spot price. The only thing that stayed on the contract vs what was offered when we signed the contract was the monthly price (5.99 Euros) and 6 months free smart charging. So now when we look back the the 3 day delay in sending the contract and the happiness check call on 18th May are like part of the scam by Fortum. In the last 21 years in Finland, I never had such an experience from anywhere. May be its just a symptom of Fortum or it could be that sales in Finland is moving from Trust based sales to smart sales; or too smart sales to be precise. Any way I don't trust Fortum anymore.

Olis hyvä ku vielä sähkölaskuista kertyis S-Boonusta

Aggressive sales tactics and fraudulent contracts.

STAY AWAY! Or prepare for spam calls.
Since i left because another company gave me better price they have called me 5 times atleast to ask the same question.

"Why did you leave? Did you get a better price or did we do something?"
First time I told the truth and told them why, second time i found it strange and told the caller that they had already asked that. But still told them why.

Third time I got more frustrated and just told them off and said they already asked me. 4th time I asked them to stop calling me and they said they would get me out of their system.

Today the 5th time I got angry I told them again that it was the 5th time I told them I had already asked them to stop. Their excuse was first that all companies do it (I don't care I asked them to stop so they should stop. And since I have left another company before and still did not get harassed by them after I doubt it.), then they said they have different offices so they don't know the others have called. Again I don't care why they call me several times i asked them to stop atleast 3 times and they don't stop.

If they answer this post with a "please contact our support to solve the issue" that is still not a reasonable way to solve their issue. I have asked them to stop already why do I have to make contact again to make them stop.