Fotello Reviews 

What an amazing program. Everything you could possible need, all in one place.

Fotello works perfect for me and my team, as the leading company in our area, this is a complete game-changer. We always strive for the best quality and the most efficient system. This is why Fotello has been stuck with us .

What’s even better is the fast support and help you get 24/7. For me it’s very important that the system works in a way we need it too, and after much feedback back and forth, they keep developing new features to match our needs.

Big recommend for any real estate photographers trying to scale up or want really clean looking results! 🔥

Thank you for everything you guys do. The platform is outstanding. It has up'ed my business and has saved so much time and gives more time to spend with family. Plus it does a better job at editing than I ever could!!

Man, Fotello's got it going on! Every time I have a question or need some help on something they're literally there waiting for me to reach out. I can video chat with a human specialist with experience, or I can chat with a human, or I can call or email. They're available literally 24/7 and the representatives who answer truly do care about you and your success. I've NEVER worked with another company who did customer service better than Fotello!

One of the benchmarks of a new service is not only whether it provides value, but if it works to improve over time. This service has made multiple improvements over its short lifetime, indicating that its creative and technical team are engaged and committed to customer needs. Five stars.

Great site. Wouldn't use another.

Great Product / Amazing Team & Customer Service

I'm so glad I discovered Fotello last year. It's so good that I now depend on it to deliver top quality photos and videos to my clients. When appropriate for my workflow I use it to deliver the assets and use some of the many other offerings on the Fotello site. If I could give it 10 stars, I would.

I've only done a demo of Fotello so far, but I wanted to leave a review for Abhishek. Abhishek did a wonderful job showing me all the abilities of Fotello. He is an absolute professional with great customer experience service! Thank you AK!

I’ve had an outstanding experience with Fotello. As a small real estate photography business, having a reliable partner is incredibly important, and Fotello has exceeded my expectations.

The quality of their photo processing is excellent. The images consistently come back looking polished and professional, and my clients regularly compliment the final results. Just as importantly, the team is constantly looking for ways to improve. They actively ask for feedback, genuinely listen to it, and move quickly to implement suggestions into both their editing process and the platform itself. It’s refreshing to work with a company that is always evolving.

What has impressed me the most is their customer service. Every time I reach out, they make me feel like I’m their most important customer. Even though I’m a small business, I’ve never been treated like one. They’re responsive, knowledgeable, and if I ever run into an issue, it’s handled quickly and professionally.

Overall, Fotello has made my workflow easier, helped me deliver a better product to my clients, and given me confidence that I have a team behind me that truly cares about my success. I highly recommend them to any real estate photographer looking for high-quality editing and exceptional customer support.

I highly recommend the services, platform and the staff is super knowledgeable and helpful in getting everything set up with you. THe platform really fits my needs as a real estate photograper very well!

AK was more than helpful in setting up my account. I have used several other platforms in the past, and this has been the most involved team in getting me set up. I am looking forward to seeing just how well things go with the Fotello Platform

I cannot say enough good things about Fotello! They handle my photo editing, virtual staging, and video work, and the results are consistently outstanding. Their team is incredibly patient, polite, and always willing to go the extra mile to ensure everything is perfect. I especially want to mention Mr. Brix, who was incredibly helpful today with photography staging. His assistance made a huge difference, and it’s that level of dedicated support that keeps me coming back. If you are looking for top-tier editing and media services, I highly recommend Fotello!

AK was great and helped me through all areas of need. Communication was great and very helpful! Can't wait to continue to using their services and platform.

Fotello is such an excellent company. Im thrilled by their level of service and wuality of this platform. A.K. was my onboarding agent and he provided outstanding service and made set up so quick and easy. Fotello is helping me streamline my RE media business and has made my job so much easier. Thank you!

Ive been using Fotello for about 2 months now, first month i paid the $1000 then moved to $500 a month for the second month. In this time, i have noticed that the interior images are fantastic. I love them! Clean and wonderfully edited. Exterior images: I might as well throw every drone image out! Terrible exterior editing. Poor coloring. Very flat. all around UNUSABLE!!
Id give 5 stars for the interior photos all day and give -2 stars for the for the exterior images.

Great platform, really did an amazing job with my HDR bracketed images, colours were excellent, saved so much work in my busy schedule. I did have to get revisions done on some images and the human assistants were really quick and helpful, top notch service. Really happy and so is the client.

This is actually a really great company to use as a photographer. I am extremely impressed with their extensive services, quality of edits, and with how easy the platform is to use. I highly recommend any aspiring real estate media professional to explore what Fotello has to offer.

*See update at bottom.

I did a soft test of their services and originally liked what I saw. The sales support was very fast and helped me decide what plan was best for me. Edits were fast and pretty good. I was ready to start using this platform with real client work so I connected Fotello to my Stripe account.

I changed my email address on Stripe which apparently broke the connection with Fotello. But I couldn't see anything on their page to reestablish a connection. The payment settings page just loaded to a blank page.

I sent a message to support and ran around in circles with the AI chat. I did all of the troubleshooting suggested and the page still did not load. The chat said it would notify the team and I'd get a response soon. As of this writing, it's been a week and no human has responded to it. They advertise 24/7 support chat but that probably means AI and not a human.

That was enough for me to cancel. What if I have a problem delivering a real estate shoot where a client expects 24 hour delivery? I'd lose business.

Upon cancelling, I received an automatic email asking for my experience and why I canceled. It said every response is personally reviewed so I shared my experience. No response. No attempt there either to rectify the issue there either.

When you're running a business, you can't wait a week or more for a support response. Support is just as important as sales. Don't bait and switch.

Update: I did receive a response from management who apologized for not receiving a reply, but wasn't able to determine why their chat system never connected me to a live person. My issue was fixed by tech support. I am still evaluating their system but have changed my rating to reflect the response.