FPS Fire- Fire Protection Services Ltd Reviews 

126
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

FPS staff very polite and knowledgeable. Office staff very helpful to set up appointment and reschedule due to a commitment on my part.,. Engineer arrived on time , very presentable and professional.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is our first house with a sprinkler system, also our first service! We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brandbeveiligingsdienst
  2. Adviseur brandveiligheid
  3. Brandveiligheidssystemen leverancier

Geschreven door het bedrijf

FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

126 reviews

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4,8

Alle reviews

(126)

34 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

We arranged the first call out with fps…

We arranged the first call out with fps to come show us how to use the sprinkler system and tell us how it works. The young boy was very polite and very knowledgeable. We then arranged our service while the boy was here. We had to cancel one and they were very accommodating over the phone getting another appointment booked for the following week. The gentleman who came and service the system was really good in and out in no time at all. No complaints what so ever

1 oktober 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Jonathan thanks for taking the time to provide a detailed account of your experience.

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional. Great service

19 september 2024
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Carol good evening and thanks for your feedback. Much appreciated.

Beoordeeld met 5 van de 5 sterren

New home sprinkler system - explained in detail

Tom from FPS visited to explain the Sprinkler system in our new Persimmon home. The insight and explanation was far more detailed than could be taken from the documentation supplied in the Welcome pack, so a visit is certainly worth booking.

22 augustus 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Thanks for taking the time and trouble to provide some feedback. Much obliged

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Informative.

24 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Joe thanks for the feedback.

Beoordeeld met 5 van de 5 sterren

Customer care visit from Tom at FPS

Customer care visit from Tom at FPS. Great service, explained the system and showed how to isolate incase of an emergency

20 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Ian good evening & thanks for your feedback. Much appreciated.

Beoordeeld met 5 van de 5 sterren

Tom Gwinnett was great

Tom Gwinnett was great, really easy to talk to and now understand how the system works

18 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Tom good afternoon and thanks for taking the time to provide feedback

Beoordeeld met 5 van de 5 sterren

Tom visited for a complimentary usage…

Tom visited for a complimentary usage demonstration and he was brilliant! Very informative and also said he would do a further check to ensure we had the correct parts. Couldn’t be happier with the service

15 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Conor good afternoon and thanks for taking the time to leave feedback for toms visit.

Beoordeeld met 4 van de 5 sterren

Opinion

The engineer was efficient and courteous

5 september 2024
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Hilary good afternoon & thanks for taking the time to review our engineers visit.

Beoordeeld met 5 van de 5 sterren

Brilliant Service

Quick, on time, friendly and efficient. I couldn't ask for a better service. Thank you and see you next year.

5 september 2024
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Lucy thanks for taking the time to give us feedback.

Beoordeeld met 5 van de 5 sterren

Great Customer experience

Nathan came to complete our 1st service for our sprinkler system. He was professional and friendly throughout whilst carrying out the service with care in our house. He was happy to explain what he was doing and was able to answer any questions we had. Another great experience with this company who have staff with great knowledge and customer service. Thank you Nathan

5 september 2024
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Trudy good afternoon and thank you for such a glowing review of Nathans visit. We will be sure to pass this on.

Beoordeeld met 5 van de 5 sterren

Nathan completed our annual service…

Nathan completed our annual service today -knowledgeable and courteous -a pleasure to do business with
Geoff

5 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Geoff good evening and thanks for your feedback. Much appreciated

Beoordeeld met 5 van de 5 sterren

Nathan was a great help in trying to…

Nathan was a great help in trying to troubleshoot our system. He was punctual, had excellent communication skills and was approachable. I would recommend his services.

4 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Alasdair thanks for taking the time to give us feedback and glad you were satisfied

Beoordeeld met 5 van de 5 sterren

Friendly & knowledgeable

Friendly, knowledgeable and reassuring. Tom turned up on time (which is always appreciated!) and explained the system clearly, answering my questions without any judgement if they were silly or not and I even got a sticker with instructions in case I forgot anything 😁 - lovely, professional lad, thank you!

4 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Alexandra its a pleasure and we are glad to hear that Toms visit was positive. Thanks for taking the time to provide a review.

Beoordeeld met 5 van de 5 sterren

Service

Service completed by Nathan. Very knowledgeable and gave us some advice on some issues that we may come across. A service that I will continue to request every year. Diolch

4 september 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Brilliant Marc thanks again for the review

Beoordeeld met 5 van de 5 sterren

Great service

Tom came out to give us a demonstration of the sprinkler system. Explained everything clearly and concisely, and booked us in for our annual service, which was completed by Nathan. Again, excellent service and happy to answer any questions!

20 augustus 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Kurt thanks for your feedback and the positive review.

Beoordeeld met 5 van de 5 sterren

Customer Care Visit

Tom completed a “customer care” visit to explain the workings of our residential sprinkler system.
Tom represented FPS very well by being punctual, enthusiastic and very informative. I liked the fact that Tom brought examples of the components with home and explained how they worked.
Tom was also considerate by wearing overshoe protectors in our new home.

22 augustus 2024
Review zonder uitnodiging
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Antwoord van FPS Fire- Fire Protection Services Ltd

Hi Ivan thanks for leaving such positive feedback. We really appreciate it.

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