FractoryReviews 

The quoting process was extremely easy, the customer support was very helpful and quick after I made some mistakes, and the finished parts were perfect.

I ask that anyone double checks the files they upload, on my behalf for the time of customer support that I have taken.

Very easy, simple, very fast and all measures within tolerances. Much better than expected!

An all round brilliant service. When I first approached Fractory, I was lucky enough to be put in contact with Razak. He has been beyond helpful and has delivered not only what we asked for, with quality products for a fair price, but also delivering them to us earlier than originally agreed, which helped us with our project. I cannot fault the service we have received at all. We've been very impressed. I have already spread the word about their service, I wouldn't hesitate to recommend Fractory.

It was great. My original idea was to buy the raw material and mill it myself. But i found out that i could order the laser cut parts, with shipping, for less than i would have paid för just the raw material. I was very satisfied with the result. Five stars, will use again.

I placed my order to fractory to laser cut, fold and powder coat some wall hooks and when I received it not only was the powder coating terrible with massive blotches left in very visible areas but the laser cutting and folding was also poor with the pips in very visible areas despite me saying it was a customer facing product and needed to look clean.

After I spoke to fractory (at first they seemed to infer it was my fault but they did give in) we agreed on a re run of production. This time the laser cutting was fine and the pips were positioned correctly however the hooks turned up with half of them covered in scratches(it was an order of 100) and on the ones that were not damaged the powder coating was still extremely poor with none of the edges being coated.

Again after speaking to them we agreed to try production again and they said they would use a better company for the powder coating. Guess what, they turned up with the coating on all the orange hooks being absolutely terrible with massive areas with very thin/no coating. I eventually got a refund.

Throughout my dealings with them, although fractory ended up being relatively helpful in trying to solve the matter it still doesn’t change the fact that the services they offered me were utter complete rubbish and never as promised.

Have used Fractory's service since 2019. There's nothing to compare them against. Ideal for my small scale hobby needs. Immediate pricing, always on time quick deliveries and quality as expected.

If you know what you are doing with CAD then getting parts made is so simple using Fractory's website, upload your parts, choose your options and get your quote its that simple. Absolutely blown away with my parts, great quality, well packaged and made exactly how I asked for, I will defiantly be using again.

F.....G F A N T A S T I C

making changes to my existing order was super easy. also the business account experience is very good.

I loved how easy Fractory made it for me to get the parts. I am not too savvy with locating the right work shops - especially when they ask technical questions! but Fractory took away this headache. The lead time met my expectations and the price was very reasonable.
I have already recommended them and I will sure be back for my next project.

Absolutly terrible experience.
Product wouldnt instantly quote. Submitted for manual quote. Was told on the phone by a very unhelpful arogant sales person that they canot manually quote as we don't spend over £2k a year. Avoid company at all costs.

At this point very disappointed.

Largish order 2500 gbp value, was cut late past due date, order was damaged when ready to ship, we are now 2 weeks past that date still no update.

We are now over 30 days since order.

Management and customer complaints seems to have no robust systems. We are pushing for the parts to be sorted but this is well worse than local suppliers. Seem ridiculous as this is a standard monthly order we make from a local supplier but factory quoted cheaper and faster leads so we went will them as a test.

Great! Very good!

Just ordered some sheet-metal parts. I had tight deadlines for the projects and their online quoting tool gave OK prices and said it was manufacturable with their tools. One week later they just canceled my order and told me "they could not do it". My clients are pissed at me and I'm pissed. The idea of the service is nice, but their online parts analyzer is crap. Works only if you make very simple flat parts. It cannot handle complex geometry.

I recently had something made by Fractory. Order arrived on time, correct quantities, all painted fine. But It was about 4x bigger than It was supposed to be.

On investigation I realised that the DXF I sent had been scaled, therefore I'd ordered these huge steel parts which were obviously very expensive. My mistake, so I needed to order again.

So I contact Fractory to see if I can get a discount off the replacement order. After all, they've already got my money from the first order, which was much more expensive than it should have been due to the scale of the parts.

I was very surprised when they came back and wouldn't offer any discount at all. Considering they already have my money from the first order, and I want to order again.

I just find that really bad customer service. Yes they delivered on the order I sent using my DXF, but now they had zero interest in getting my next order or keeping me as a customer.

Ultimately, they don't care about customer retention. You'll get what you order, but forget forming a relationship with this company because your business doesn't matter to them.

EDIT: Fractory contacted me off the back of this review and did then try to do something and offer a discount - sadly they could only do 11% off the next order which didn't seem like much. It appears that they don't produce the goods themselves so don't have many options to offer discounts.

I've got really good experience with Fractory, their technical support has been really good and they answer my emails really fast. Our shop is located in Finland and their sales rep was in Estonia and everything has went smoothly over 1 and have year now

3 Orders Made, all 3 orders have issues.

Latest being waiting well over a month due to Delays they don't tell you about (i had to chase up twice). Delivery then arrives late with parts missing... I contact the sales rep who tells me to email a different department. The new department then says they need to investigate and it will be sorted ASAP, however they then dont get back to me for another week... i have to chase yet again! They reply that they have lost the parts and need to remake... Another week goes past! I contact again this morning, only to be old the items will be cut at the end of the week, then shipped out (so another 2 weeks). I dont think nearly two months from ordering to delivery is in full is reasonable... especially when its only 2 parts out of 90+ that are missing. AWFUL customer service from start to finish on a £700 order. Seriously will be looking at a local company in the future - dont waste your time with these guys!

First time ordering products trough Fractory. My experiance was very good. It is next level digitalize service. I reccomend!

Website is easy to use, had a couple of good orders with them, when it works it's great. Unfortunately if the part you are making is too complex for the system - which is quite a low threshold, in my case a metal tube milled to accept bearings either end - they won't deal with you unless you're a big company. For me, after putting in a quote request, I had to call with one of their guys, who then emailed me back later saying I was only suitable for their "self serve" platform. Their decision, but it does mean the site is not as universal as they make out. And kinda wasted my time.

Create a step file (majority of the pain). Upload it, validate parameters, get price, pay and ... go have a coffee.

We have been creating montage plates for enclosures ourselves (with drilling etc.), and I'm pretty certain I won't do that again if we can get things with very high tolerances cut to exact measures. Awesome.