The order arrived damaged, I did try to reach out to FramesPlus via email to see if we could resolve the issue, but Gmail keeps getting automatic rejections from their server "The recipient server... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
FramesPlus had the exact colour frame I wanted. So easy to order & arrived earlier than the date stated. Would order again without hesitation.
Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses... Toon meer
I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price
Contactgegevens
Unit 1 239 Myreside street, G32 6DR, GLASGOW, Verenigd Koninkrijk
- info@framesplus.co.uk
- framesplus.co.uk
3,1
Gemiddeld
269 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
DO NOT BUY FROM FRAMES PLUS
DO NOT BUY FROM FRAMES PLUS
Frame was supplied damaged and their e-mail contact address isn’t working. They don’t have a contact telephone number. I a message on their website messaging service a few days ago and haven’t received a response
Do not buy from this company
They have now, 2weeks later, responded to my complaint re damaged frame by asking me to confirm my ID. They ask this knowing that customers have no way of contacting them as their tel number and e-mail address isn’t working/isn’t recognised
DON’T BUY FROM THIS COMPANY
3 november 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?
Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards
Item damaged and no response from the…
Item damaged and no response from the customer service team to refund or exchange the item
3 november 2021
Broken on arrival
One of my frames arrived broken and despite emailing not had any response
1 november 2021
No response from the shop
I bought some frames from this shop twice. the first time was ok. shipping was quicker and frame was ok. but the second time, I am still waiting for the delivery after 14days I order. I tried to contact the shop but both email and phone are not working. I left my enquiry through their Website but no response. I am still hoping my order will be delivered soon.
1 november 2021
Cannot email as address not valid and…
Cannot email as address not valid and no number provided on website to call.
Item has arrived broken. Cannot get hold of anyone to request a replacement.
31 oktober 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?
Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards
Sadly I never received my order
Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses for why it never got delivered which when challenged they admitted were untrue.
Sadly this sort of thing happens when Hermes is your delivery company.
Framesplus offered to resend the frames but
I just wasn't prepared to take the risk with Hermes, so I was given a full refund. Shame really as the frames looked really nice on the website.
17 oktober 2021
Great company
Great company. Brilliant communication and customer service. After contacting the company because I hadn't received my order, I received a replacement item within a few days. Perfect for my needs. I would highly recommend.
7 oktober 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Exactly what I needed
Exactly what I needed, fast delivery and good communication from seller. Will use again
7 oktober 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Antwoord van FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Good quality frame for a decent price
Bought an expensive picture, but not prepared to pay 200 for a frame. Found this one and its good quality for a good price.
2 oktober 2021
Antwoord van FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Antwoord van FramesPlus
Hi,
Dear customer,
Thank you for your valuable feedback.
Failed to arrive
Ordered 2 frames which failed to arrive. An email to Frames Plus went unanswered but a message via Etsy produced a prompt response and a promise to send a second order with an estimated delivery time of 3-4 working days. 5 working days later, with no sign of any frames, I asked for a refund (via Etsy) which I have now received. I wouldn’t trust Frames Plus again - a pity because the frames looked to be just what I wanted.
29 september 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?
Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards
I ordered 3 frames 13x10 I received 1…
I ordered 3 frames 13x10 I received 1 frame which was totally the wrong size 15x12 !
20 september 2021
Review zonder uitnodiging
Antwoord van FramesPlus
Hi,
Dear customer,
Thank you for your valuable feedback.
We're really sorry for this inconvenience.
Would you like to please confirm us your order ID.
We're ready to send you free replacement of this order.
Avoid
Poor frame. Bad quality. Looked terrible and was damAged when I arrived. Did eventually get refund but I was hard work
18 september 2021
Nice frames, easy to order.
Easy to find what I wanted on the website, but would have liked more choice of colours/shades. Easy to order and prompt delivery. Happy with the quality of the frames.
15 september 2021
Perfect frame for my painting.
Easy to order and work out sizing needed. Good delivery service.
9 september 2021
Good product
Good product, good price, good packaging, excellent and refreshing customer service.
8 september 2021
Excellent quality for the price
Excellent quality for the price - efficient delivery / no problems. Would recommend without a doubt
7 september 2021
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