The order arrived damaged, I did try to reach out to FramesPlus via email to see if we could resolve the issue, but Gmail keeps getting automatic rejections from their server "The recipient server... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
FramesPlus had the exact colour frame I wanted. So easy to order & arrived earlier than the date stated. Would order again without hesitation.
Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses... Toon meer
I like the enormous range of frames available on FramePlus. Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement. I particularly liked t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price
Contactgegevens
Unit 1 239 Myreside street, G32 6DR, GLASGOW, Verenigd Koninkrijk
- info@framesplus.co.uk
- framesplus.co.uk
3,1
Gemiddeld
270 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Speedy delivery and cheap prices thanks
Speedy delivery and cheap prices thanks
28 juli 2026
Review zonder uitnodiging
Frame was better quality then I…
Frame was better quality then I expected compare to other seller.
Thanks
28 juli 2026
Review zonder uitnodiging
I really liked the frame I received the…
I really liked the frame I received the color and over all quality was very good.
25 juli 2026
Review zonder uitnodiging
Fantastic product and wonderful service…
Fantastic product and wonderful service easy website to order from
Thanks.
23 juli 2026
Review zonder uitnodiging
Fast delivery and good quality frame.
Fast delivery and good quality frame.
Thanks
22 juli 2026
Review zonder uitnodiging
One of the frames arrived damaged
One of the frames arrived damaged. I sent photos and asked for help to resolve. This email and several subsequent follow ups were all completely ignored.
12 april 2026
Antwoord van FramesPlus
We’re very sorry your frame arrived damaged and that your emails were not answered. This is not the level of service we aim to provide. Please reply to our request for information with your order number and contact details so we can locate the order and arrange a replacement or full refund promptly.
first parcel was lost by Evri…
first parcel was lost by Evri replacement was sent quickly and arrived in good condition good frame at competitive price.
Thanks.
8 juli 2026
Happy customer
FramesPlus had the exact colour frame I wanted. So easy to order & arrived earlier than the date stated. Would order again without hesitation.
25 juni 2026
Got my customised frame done thanks
Got my customised frame done thanks
30 juni 2026
Review zonder uitnodiging
Placed an order for black a1 guality is…
Placed an order for black a1 guality is good for the price
30 juni 2026
Review zonder uitnodiging
Arrived before esitmated delivery…
Arrived before esitmated delivery time,quality is decent.
Thanks
30 juni 2026
Review zonder uitnodiging
Broken product
The order arrived damaged, I did try to reach out to FramesPlus via email to see if we could resolve the issue, but Gmail keeps getting automatic rejections from their server "The recipient server did not accept our requests to connect".
Edit: I have been contacted by FramesPlus who explained that their email system was being migrated and so was temporarily out of action. I have asked for a replacement product and will update this review in due course.
27 juni 2026
Antwoord van FramesPlus
Hi Mark,
I'm really sorry your order arrived damaged — that's not the experience we want for anyone, and we'll absolutely put it right.
I also want to apologise for the bounced emails. We were in the middle of moving our email system and our mail server was temporarily misconfigured, which is why your messages couldn't get through. That fault has now been fixed, so we're fully reachable again.
I've just emailed you directly (to your Gmail address) to arrange a replacement or refund — whichever you'd prefer. If you don't see it, please check your spam folder, or reach us at info@framesplus.co.uk and we'll get this sorted as a priority.
Thanks for your patience, and again, our apologies.
Kind regards,
I wish I had checked the reviews here…
I wish I had checked the reviews here first as I have received a similar experience. My 3 frames arrived last weekend, all ordered the same size but 1 has arrived shorter than the others and too noticeable for how I wanted to display them on my wall which is really frustrating. Even more frustrating has been no response whatsoever to the 3 emails I’ve sent this week so if I were you I would order your frames elsewhere.
19 juni 2026
Review zonder uitnodiging
I Could Not Recommend
One of the three frames delivered was damaged and I contacted the company: I received no response. As a result, I could not recommend the company.
4 februari 2026
Antwoord van FramesPlus
Hi Stephen, I'm genuinely sorry - both that a frame arrived damaged and, just as importantly, that your message to us went unanswered. That's not the standard we hold ourselves to and I want to put it right. Please email me directly at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll arrange a replacement or refund straight away. Apologies again for letting you down. - The FramesPlus Team
Appalling service
Appalling service. Ordered 6 frames and have not received anything. You cannot call as there is no telephone number. The online chat does not respond and they do not respond to emails. When I check the tracking they state that the order has been fulfilled, but it has most definitely not. BEWARE. DO NOT USE.
24 februari 2026
Review zonder uitnodiging
Antwoord van FramesPlus
Hi Kate, I'm really sorry - both that your frames hadn't arrived and that you couldn't get a response from us by chat or email. That's genuinely not acceptable and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll track your order and arrange delivery or a full refund straight away. My sincere apologies for the experience. - The FramesPlus Team
Damaged frame
Damaged frame, no response to email
My frame has a huge scratch on it. There online chat function is never replied to and I haven't heard back from my email. Looking at other reviews it seems like this is common. Definitely do not recommend
1 februari 2026
Review zonder uitnodiging
Antwoord van FramesPlus
Hi Christina, I'm really sorry - both that your frame arrived scratched and that you've had no reply from our chat or email. That's genuinely not good enough and I want to put it right. Please email us at info@framesplus.co.uk marked "FAO Manager - Trustpilot" and we'll arrange a replacement or refund straight away. My apologies again for the experience. - The FramesPlus Team
Absolutely woeful service
Absolutely woeful service, what a cheek to even dare ask for a review! Avoid, avoid, avoid.
5 augustus 2025
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