I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Toon meer
Bedrijf heeft geantwoord
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Toon meer
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Contactgegevens
Gate House Barns, SY14 7DH, Malpas, Verenigd Koninkrijk
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Uitstekend
239 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Promt and professional
17 juli 2023
Antwoord van Frankton's
Hello Suzanne, thank you for taking the time to leave us a review. I'm delighted to hear your order arrived with you as speedily as possible. If there is anything at we can help with, please do get in touch - hello@franktons.com
With our very best,
Claire and the Frankton's Team
Great service
I was really very impressed with the service and communications from Frankton's.
13 juli 2023
Antwoord van Frankton's
Thank you Philip for taking the time to leave us a lovely review. If there is anything at all we can help with, please don't hesitate to get in touch via hello@franktons.com.
Best wishes
The Frankton's Team
good product
I had personal contact with them. Theoder came and at the time I wanted it to arrive and it was very good farmyard manure - organic
13 juli 2023
Once choice was made the ordering and…
Once choice was made the ordering and delivery was quick and I was notified of every step.
16 juli 2023
First class return process & customer service
The item ordered was unsuitable, the customer service and return process was excellent, unlike some other online retailers Franton's arranged for the item to be collected and return with no cost or hassle
2 juli 2023
I first saw this model at a NT site and…
I first saw this model at a NT site and thought that it would be perfect for my garden. The table and chairs all fold away, so I can easily store them away when not needed.
The chairs are comfortable and the table just big enough for afternoon or an evening sundowner for two.
29 juni 2023
Prompt delivery
22 juni 2023
Antwoord van Frankton's
Hello Nat, thanks for taking the time to leave us a review. Good to hear your order got to you in quick time too. If there is anything else at all we can help with, please do get in touch at hello@franktons.com.
Best wishes
Claire
Arrived sooner than expected and was so…
Arrived sooner than expected and was so well packed very impressed.
21 juni 2023
Antwoord van Frankton's
Hello Karen, good to hear from you and thank you for taking the time to leave us a review. We hope you'll get lots of feathered visitors to your garden now to have a dip in their new bath! Don't forget, all of your packaging is fully recyclable so if you can't find an alternative use for it at home, pop it all into your recycle bin :) If there is anything else at all we can help with, please do get in touch at hello@franktons.com.
Best wishes
Claire
Lovely company to order from..kept me…
Lovely company to order from..kept me informed every step of the way and when my order arrived I was thrilled with the goods..
Thank you😊
12 juni 2023
Antwoord van Frankton's
Hello and thank you for the super review. You have chosen such a lovely piece for your garden that will last for many years to come. If there is anything else we can do to help, please don't hesitate to get in touch at hello@franktons.com.
With our best wishes
Claire and the Frankton's Team
good customer service
I had a problem with getting the £10.00 discount on my first order. It went through without the discount, so I phoned. The man I spoke to was not only polite and conversational whilst fixing a refund to my bank account, but he was leisurely and kind: it was like talking to a friend. Much appreciated.
Also the product I bought was absolutely beautiful and arrived in good shape because it was packed well.
13 juni 2023
Antwoord van Frankton's
Hello Mrs Sutherland, that is such a lovely review to receive, I'll be sure to pass it onto the member of the team you spoke to, it will make their day :) Thanks again for getting in touch, but if we can help with anything further, please use the chat function on our website or via hello@franktons.com.
With best wishes
Claire
My first item arrived very promptly and…
My first item arrived very promptly and when I email with a query,Claire quickly answered,
8 juni 2023
Antwoord van Frankton's
Hello and thanks for taking the time to leave us a review and glad I was able to help. If there is anything further we can help with, please do get in touch at hello@franktons.com.
Best wishes and thanks again
Claire
Excellent company to deal with and the…
Excellent company to deal with and the customer service is superb.
4 juni 2023
Antwoord van Frankton's
Hello Mr Piggott, what a lovely review to receive. We hope you are delighted with your purchase and that it's made a super addition to your garden. If there is anything else we can help with, please do get in touch via hello@franktons.com.
Claire and the Frankton's Team
Antwoord van Frankton's
Thanks for the review Ena and really pleased that your order arrived in quick time. If there is anything else we can help with, please drop us a line at hello@franktons.com. Best wishes, Claire
Excellent shopping experience.
Excellent shopping experience.
My item was exactly as described and arrived on time. It was very well packaged and l am delighted with my purchase. June 2023
4 juni 2023
Antwoord van Frankton's
Hello Karen, you have chosen such a lovely item for your garden and its lovely to hear that you are pleased with your order. If there is anything else at all we can help with, please don't hesitate to get in touch at hello@franktons.com.
With our very best wishes, Claire and the Frankton's Team
Antwoord van Frankton's
Hello Morne, I'm pleased to hear that your item arrived in good time. Don't forget, your packaging can all be repurposed or recycled in your household waste - fingers crossed you might be able to find a use for it elsewhere :) If we can help with any other aspects of your order, please drop us a line at hello@franktons.com
Best wishes
Claire and the Frankton's Team
Excellent customer service
Excellent customer service, quick response time and very helpful and friendly staff - highly recommended!
5 juni 2023
Antwoord van Frankton's
Hello Phil, thanks so much for taking the time to send us a review (and also the lovely picture showing your HOTBIN in place) Let us know how your composting journey goes, and don't forget the lifetime support that you have for your HOTBIN provided by Frankton's!
All the best
Claire
There was a delay with order and they…
There was a delay with order and they kept me updated. Also when item arrived a piece was missing and they sorted immediately.
4 juni 2023
Antwoord van Frankton's
Hello Joanne, I'm sorry that your order didn't quite go as planned, but glad we were able to get things sorted for you as quickly as possible. We hope you are happy with your item, it'll make a lovely addition to your garden.
Best wishes
Claire
Excellent service
Excellent service. Staff were so helpful. Product pricing was very competitive. Would buy from them again without hesitation.
30 mei 2023
Antwoord van Frankton's
Hello Wendy, thank you for leaving us a review. You have chosen a lovely piece for your garden and even better that it was for a good price :) If there is anything else at all we can do, please do drop us a line at hello@franktons.com.
With best wishes
The Frankton's Team
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