I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Toon meer
Bedrijf heeft geantwoord
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Toon meer
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Contactgegevens
Gate House Barns, SY14 7DH, Malpas, Verenigd Koninkrijk
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Uitstekend
239 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Very satisfied. Good quality and well made
Delivery was on time. The arch was solidly constructed and reasonably easy to assemble.
11 juni 2025
Very professional in seeing through my…
Very professional in seeing through my delivery 🙌
1 juli 2025
Went the extra mile.
Really helpful. Went the extra mile to make sure we'd got the item we wanted in the timeframe needed.
24 juni 2025
The arch is great
The arch is great, just as described. I would have give 5 stars but our delivery date was much delayed.
That said customer services respond quickly to all enquiries and the arch is perfect.
17 juni 2025
Delayed delivery but beautiful
A little over a week after purchase I emailed for an ETA as I had heard nothing.
Once the arbour arrived, it's beautiful. Well constructed and exactly what I wanted.
17 juni 2025
Excellent service
Excellent service, good quality product. They responded to my email query re delivery very quickly. Would purchase from them again. Good price compared to other companies to.
10 juni 2025
Very pleased with my purchase!
I managed to find exactly what I was looking for ...and at a cheaper price!!
I did have to contact them to query the expected delivery, and this was handled promptly and professionally, which I really appreciated - Thank You!!
6 juni 2025
Lovely quality obelisk for garden
Lovely quality obelisk for garden, just as described. Home for my sweet peas. Really sturdy and easy to assemble and 2 person job. Great price snd very quick delivery. Wouldn't hesitate to recommend.
6 juni 2025
Complete absence of any information…
Complete absence of any information about delivery after order placed. I had to keep chasing to find out what was happening. Then, when it was delivered only 1 of 2 parcels for each of the 2 rose arches ordered were delivered. So I then had to chase again. I am still waiting. However, since writing that comment Franktons have made contact and explained the cause of the delivery issue. They have been very apologetic and extremely helpful in arranging for the missing items to be delivered.
5 juni 2025
Antwoord van Frankton's
Hello Mr Shead. We’re very sorry for the inconvenience caused with the delivery of your order.
As discussed over the phone, there was a mix-up with the consignment numbers, which led to uncertainty over which items had already been delivered. With your kind help in clarifying what had already arrived, we were able to contact the courier directly to locate the remaining parts of the consignment.
We’ve now arranged for delivery to take place at a date and time that suited you. Thank you again for your patience, and please don’t hesitate to get in touch if you need anything further.
Kind regards,
The Frankton's Team
Quality obelisk
Very happy with our good sturdy obelisk. Easy to assemble and delivery was speedy
5 juni 2025
Obelisk
Very pleased with our obelisk, as previous remarks, a bit fiddly, really need two people to put together. Only given 4 stars as had to chase up on delivery, although that could have been from the courier company not delivering on time, as after contacting Frankton's we received it next day.
30 mei 2025
Fantastic, Friendly Customer Service
I received a faulty product - which hadn’t been picked up before dispatch. Franktons could not have been more apologetic or helpful. An example of brilliant customer service.
22 mei 2025
Excellent service from start to finish
Excellent service from start to finish. Delivered within 2 days!
29 mei 2025
Slow delivery and lack of communication
16 mei 2025
Antwoord van Frankton's
Dear Mr Leeder, thank you for taking the time to share your feedback. We’re sorry to hear that you were let down by the level of communication you received.
We’ve looked into your concerns and want to be open and honest in acknowledging that there were missed opportunities on our part to deal with your enquiry as promptly and thoroughly as we should have. This didn’t meet our own expectations, and we apologise for the inconvenience this caused.
Since then, we’ve been in touch to see if there’s anything further we can do to help or improve. We’re always keen to learn from situations like this and make sure they’re not repeated.
Thank you again for bringing this to our attention.
Kind regards,
The Frankton's Team
Metal 3 tier plant stand.
Easy to order, informed about how long my order would be, and came on time. Good quality, I bought these now as I have had the same plant stands for a few years. Easy to put together. I would 100% recommend these 3 tier plant stands from Frankton's
8 mei 2025
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