freemius.com Reviews 

Running a few SaaS products under my own LLC, I've gone through a lot of payment gateways. Honestly, none of them come close to Freemius when it comes to support. Got an issue? I send them an email, they reply the same day, and it's sorted. That's it, no back and forth, no bots.

I signed up thinking I'd use them as a backup payment option. The support was so good that they ended up being my main one instead.

Keep up the great work guys, you're awesome!

I’ve been using Freemius for my WordPress plugins since 2022 to sell paid add-ons. It handles almost everything for me so I can just focus on plugin development and customer support.

I actually switched from EDD to Freemius because there are no upfront costs. Freemius only takes a cut when I make money, which took a lot of pressure off. Plus, their Slack community is active and really helpful. Highly recommend it to any plugin dev!

The Freemius software platform allowed me to serve a free and paid version WordPress plugin.

Technical support is amazing and reliable. Any issues I had were solved very quickly.

I have been looking for a payment platform provider for a few months. I came across Freemius and their team. Wow. Amazing service. Amazing product. Amazing support. I won't look back. Well done team.
Dan dmca.net

We are a small Croatian print shop selling a browser-based imposition tool, and we compared Freemius against another
Merchant of Record before committing.

We sent both the same seven pre-sales questions — the dull ones our accountant needed answered: which entity contracts with us, what exactly the reverse invoice shows, whether an EU VAT number gets reverse charge, what happens to the fees on a refund. Freemius answered all seven the first time and attached a sample reverse invoice. The other provider dodged three of them and said it would decide whether to accept us only after we had built the integration. That settled it.

Since then: verification took two working days, the checkout works, EU reverse charge applied correctly on our first real sale, and the webhooks are documented well enough that our licensing ran end to end without hand-holding. We tested a refund with our own money and it behaved exactly as described.

One honest note: the NET +60 payout schedule was not made clear to us up front — we found it ourselves. When we raised it, support said plainly that they had not communicated it well, instead of explaining it away. That answer is the reason we trust the rest of what they tell us.

Special mention to Laurence in support, who answered everything without a single canned reply.

I’m a solo developer in Australia and recently chose Freemius for a new product launch.

Vova and the support team have been responsive, approachable and genuinely helpful whenever I’ve needed assistance. For a solo developer comparing platforms like Freemius, Lemon Squeezy or Creem, having Founder led contact, support and marketing advice makes Freemius a no brainer when it comes to choosing the best Merchant of Record.

Their support is extremely quick and top-notch

Their support is really good especially quick with their responses

Partnering with Freemius saves time and hassle when selling your WordPress plugins. Everything is built in when you integrate it with your product, including marketing tools, product stats, seamless checkout/cart integration, customer-friendly account management, developer dashboards, discounts, automatic pro and free-version ZIP deployment, coupons, etc.

So as a developer, you have more time to focus on the software development aspect of your plugins!

I've been using Freemius as the Merchant of Record for my WordPress plugin business since the end of 2022. They are handling payments, billing, and subscriptions for me, which meant that I didn't have to create a custom solution for that myself, but can focus on the product. Another main advantage is the automatic tax compliance, especially as handling sales tax and VAT in the European Union can be quite a hassle. Whenever I needed help with some odd request, the support team was always quick and helpful. I definitely don't regret choosing Freemius!

Freemius is the best Merchant of Record solution for my WordPress plugin business. It also handles tax compliance and invoices for the customers seamlessly. And it comes with many great built-in features, like, for example, a cart abandonment recovery mechanism. The support is wonderful too.

We've been selling our WordPress plugins and themes through Freemius for years now and it has been an excellent experience.

The licensing system simply works. Activations, renewals, upgrades, subscriptions, all of it runs reliably in the background and we never have to think about it.

The Merchant of Record part is a huge relief too. VAT, invoicing and tax compliance are handled for us, which as a German company selling worldwide saves us a lot of time every month.

We also really appreciate their support. Always friendly and quick to respond whenever we have open questions, and they clearly know the WordPress ecosystem.

Happy customers here, definitely recommended. 👏

We recently started working with Freemius and have had a very positive experience so far. The onboarding process was smooth, the platform is easy to work with, and the team has been responsive and helpful. Great experience overall.

Easy to setup and to launch your WordPress product.
The fees are quite high though.

Freemius is a fantastic platform that takes all the headache out of monetizing WordPress plugins and themes. Instead of dealing with the stress of global taxes, recurring subscriptions, and payment gateways, Freemius handles it all automatically as the Merchant of Record. The dashboard is clean, intuitive, and very easy to navigate, making the initial setup process incredibly straightforward. What I appreciate most is their customer support team—they are always fast, responsive, and genuinely helpful whenever you need them. It completely frees up my time so I can just focus on coding and improving my products instead of worrying about administrative tasks and billing infrastructure. Highly recommended for any developer looking for a simple, all-in-one solution to sell their software!

We’ve had a great experience with Freemius. They handle payments, subscriptions, and tax compliance, and their support team is always responsive and helpful.

Recently, we had an immediate cash-flow issue, and their team quickly worked with us on a payout solution. We really appreciated their flexibility and support.

Highly recommended for software businesses looking for a reliable Merchant of Record.

I had submitted a support request through Freemius for my OceanWP product and received a reply on the next business day. No delays, completely helpful and responsive. MJ took care of my concerns immediately and provided me with the capability to handle other concerns directly.

Thank you MJ!

I received a response to my message within a VERY short time. The technician immediately understood my problem and provided clear instructions on how to resolve it. They also followed up to ensure that everything was well. I'm impressed!

A huge shoutout to Laurence from the Freemius team! Really appreciate all the hard work you put in. Your dedication to resolving issues is always commendable, and above all, you’re someone we can truly depend on.

It’s great to have people like you by our side as software makers. Cheers! 🙌

This platform is such a lifesaver for a solo developer like me. It has helped me monetize my first commercial WordPress plugin. Their features (licensing, cart recovery, and developer APIs) are a real deal when it comes to scaling your product. It takes so much effort and automates everything for you so you can focus on improving your product rather than scratching your head with sales, invoices, and tax handling.