freemius.com Reviews 

Please wordpress plugin developer, stay away from freemius, its very complicated to integrate, test locally and also very complex for client s also to pay & get PRO. I as developer will not recommend to go with freemius to integrate subscription based payment in your wordpress plugin for business.

I requested a refund on April 10th 2026. I never received any reaction, much less a refund.

Submitting a contact / customer support request is useless. They don't get back to you and you don't even get a confirmation email of your request.

Don't trust this company.

Warning, it is a scam company
They ”offer” Remember, we have a 14 Day Satisfaction Guarantee, so if you are unhappy with Post SMTP Pro or have an issue that we are unable to resolve, we'll happily consider offering a 100% refund of your money within 14 days of your original purchase.”
But they refuse to refund

How did you stole my card details? Scammers, give me my money back, I didn't purchased anything from you, I don't even know who you are.

They won't refund the money.
30-Day Money-Back Guarantee
Try Photo Sphere Viewer risk-free. Not satisfied within 30 days? Full refund, no questions asked.

ThFreemius Nepal brake the regulations with Credits cards consent payemnt for rebewal, they prevent you from deleting your credit cards information and charge your next year billing forever in a lock in.
They arrogantly say no refund ,even from wrong doing renewal you can't cancel nor you can't retreive from their greedy claws from their platform VISA and Mastercard , must take action against that nepalese. firm.

I purchased WordPress themes from this company on March 18, 2026, and attempted to activate them using the instructions provided. Unfortunately, I ran into issues and had to contact support.

Their response time was slow—I didn’t hear back for a couple of days. When they did respond, their questions were vague and didn’t help move things forward, which was frustrating given that I was working under a tight deadline. After asking for more specific guidance, I was then asked to provide my WordPress login credentials. I was not comfortable sharing sensitive information like this due to security concerns, which I believe is a reasonable stance.

At that point, I requested a refund. Instead of processing it, they continued emailing me, asking for more chances to resolve the issue, but responses remained delayed. Due to the lack of timely and effective support, I decided to look for an alternative solution.

I disputed the charge through PayPal, but the dispute was declined. As a result, I have been charged for a product that I do not need and that does not work as intended. I would advise others to be cautious to avoid a similar headache.

My account was temporarily suspended due to suspicious activity from what I believe was a deliberate attack on my business. Freemius team responded quickly, explained exactly what happened, and got everything resolved professionally. It's reassuring to know that Freemius takes security seriously and actually protects their merchants. Highly recommend for any software or SaaS business looking for a reliable monetization platform.

Dont use there wordpress plugins it’s really trash. After removing still bad code sticks and get errors to activate license again.

Trash people. They are resellers of non-functional software that they do not care about whit about. You will net get any support from them and you will not get a refund.

This company is a fraud. I canceled both of my subscriptions last January, and they still charged my card $290 yesterday. I have the screenshots that clearly show that I canceled in January. And, when I try to log in it even says "we don't have an account with that email address." It won't let you contact support unless you have an account-- so if I don't have an account, why did you charge me $290.

The only reason I've heard of this company is because multiple charges were attempted on my credit card that I didn't recognise. I have never knowingly bought anything from them. The product identified was 'freemius buttonizer' which I'd never heard of.

Obwohl ich gekündigt habe, wurde mir wieder der Abobetrag für die Software über Paypal abgebucht. In meinen Augen ist das Betrug. Kundenschutz? Nein.
UPDATE:
Nach mehreren Beschwerden und dieser Bewertung hier hat Freemius den Betrag nun erstattet. Schade, dass das so lange verwehrt wurde.

UPDATE: I just got a call from my bank...although this was a one off purchase they had set me up for a $99USD a month Charge!!!

I wish I read this before I got scammed. Like everyone else. I purchased a theme from them based on thier money back guarantee. The theme does not work the developer has to make all changes or even add a blog. I've ask for them to honour thier guarantee.. they refuse.. stay away dont trust them...

The plugin I bought from them is sold under Aelia: The support is great very responsive but the actual plugin just does not work effectively with Woo, I tried a couple before this but did find Aelia to have the best features but its the only one which stops the analytics from working. I reached out to support who did their very best and told be to do something which took about a day for it to sort itself in the back end but it still was not 100% accurate. I would still recommend the pluginif you are not bothered about analytics as it is good. The biggest frustration I had with this is although they know it does not meet the needs of what I need they have still refused to refund me. The purchase I belive may be outside of the chargeback period but I still will reach out to the bank to see if they can reverse the payment as the digital product sold is not fit for my purpose.

Total scam.

Will charge you after you cancel, and then will lie about it and fight back with the credit card company.

Absolute garbage people with no ethics.

My experience with Freemius has revealed them to be nothing more than a payment processor that enables dishonest developers while offering no real customer protection. Their platform facilitates transactions but provides no meaningful support when issues arise.

𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐈𝐠𝐧𝐨𝐫𝐚𝐧𝐜𝐞 𝐨𝐟 𝐕𝐚𝐥𝐢𝐝 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬:
Despite sending multiple emails to their official support with clear evidence of a developer removing documented features post-purchase, Freemius couldn't even acknowledge receipt of my complaint. Their total silence continued for weeks, demonstrating they have no intention of mediating disputes or enforcing honest business practices.

𝐅𝐚𝐤𝐞 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲:
While claiming to offer customer protection, they refuse to honor it when developers change core features after purchase. In my case, the plugin removed critical functionality without notice, yet Freemius ignored all requests for intervention. Their policy is effectively meaningless since they won't enforce it.

𝐄𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐁𝐚𝐢𝐭-𝐚𝐧𝐝-𝐒𝐰𝐢𝐭𝐜𝐡 𝐒𝐜𝐚𝐦𝐬
Freemius knowingly processes payments for developers who:
1. Remove features without changelog notices.
2. Provide false technical explanations for changes.
3. Update documentation only after complaints.
Yet they take no responsibility for these deceptive practices happening on their platform.

𝐅𝐢𝐧𝐚𝐥 𝐖𝐚𝐫𝐧𝐢𝐧𝐠 𝐭𝐨 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬:
Freemius provides no meaningful consumer protection. They ignore emails, refuse to mediate disputes, and enable dishonest developers. Any plugin using their platform comes with substantial risk - you'll be completely on your own when things go wrong.

In April 2023, I paid for their Clearfy plugin, and 10 days later, I found out that the plugin had ruined my sitemap. It messed up all my sitemap directories. I cancelled my subscription and emailed them explaining the problem, and if I remember correctly, I asked for a refund. I don't remember if I got it or not, but today, 2 years later (!!) I found out that they are still charging me for their crappy plugin. They charged me almost $150 since 2023 for a crappy plugin that ruined my traffic in just 10 days of use! It took over 6 months to fix it all and get my traffic back!!

they offer a renewal for a company that no longer exsist

Definitely a company to stay away from. Rather than offering support, they are using a distraction tactic. Definitely if you have a problem, you will be halfway there. For example: The Code Snippets Pro website says that he is a part of them. But when there is a problem, he does not accept. Then why are you writing your name there? I trust you and buy. Please don't deceive people. I've been a victim. Please be careful.